FCA Financial Services Phone Numbers

  • Company Name: FCA
  • Main Contact Number: 0800 111 6768
  • HQ Address: 25 The North Colonnade, London, E14 5HS
  • Opening Hours: Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm
  • Website: www.fca.org.uk
fca

Direct FCA Contact Number List

Department Contact Number Opening Hours
Consumer General Enquiries 0800 111 6768
or
0300 500 8082
Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm
Consumer General Enquiries (Calls From Outside the UK) +44 2070 661 000 Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm
Firm General Enquiries, Consumer Credit Firms 0300 500 0597 Monday to Wednesday, 9am to 5pm, Thursday, 9.45am to 5pm, Friday, 9am to 5pm
Complaints Resolution Team 0207 066 9870 Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm
Press Office Team 0207 066 3232 Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm
Whistleblowing Report Team 0207 066 9200 Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm

How to Find the FCA Contact Phone Numbers

For any questions or concerns that you have with FCA, go to their website at https://www.fca.org.uk/ to find the FCA customer service telephone numbers. Scroll down to the bottom of the web page until you find the Contact Us link. Click on it and it will take you to the web page where you can get the FCA contact number helpline that you are looking for.

fca contact us page

FCA Consumer General Enquiries Contact Phone Number 0800 111 6768 Free Number or 0300 500 8082

Call the FCA customer service telephone number 0800 111 6768 free number or 0300 500 8082 for any questions or concerns that you have with regard to the services that they provide. If you are calling from outside the United Kingdom, dial +44 2070 661 000.

Aside from calling the FCA contact number helpline, there are other ways that you can do in order to submit your enquiries to them. You can make an enquiry by sending them an email at consumer.queries@fca.org.uk or by filling in their email contact form which can be found on their website. You can also get in touch with one of the representatives from the FCA customer service team using the consumer live chat option that is visible on their website as well.

If you suspect that you have been contacted by an unauthorised firm or an individual carrying out an FCA regulated activity – that often cold call people – report it to the FCA using their fraud report form. Most of the firms offering financial services in the United Kingdom must be authorised by them. You should only do business with authorised firms. You can always check on the Financial Services Register to make sure that the firm that you are dealing with is authorised. When making a fraud report, make sure to provide them with as much information as you can about the particular firm or individual who contacted you.

Fill in separate report forms if you have been contacted by multiple firms or individuals. Tell them about the firm that you are reporting to them and the reason why you are reporting them. If you have lost money to fraud, then it should be reported to Action Fraud on 0300 123 2040 or online at http://www.actionfraud.police.uk/.

FCA Firm General Enquiries Customer Help Number 0300 500 0597

For firms including consumer credit firms and people representing a firm that have any enquiries to make, contact the FCA customer service telephone number 0300 500 0597. This is also the phone number to call for systems or application related queries. If you are calling from outside the UK, the contact number to dial is +44 2070 661 000.

Apart from giving them a call on the FCA contact phone number, your enquiries can also be submitted to them by completing their firm email contact form. Alternatively, you can send them an email at firm.queries@fca.org.uk.

FCA Complaints Resolution Team Contact Number Helpline 0207 066 9870

Dial the FCA customer service telephone number 0207 066 9870 for any complaint that you have about a regulator. Alternatively, you can make a complaint by completing an online complaint form or by sending them an email at complaints@fca.org.uk. If you would prefer to send your complaint by post, then write to the following address:

Financial Conduct Authority 25 The North Colonnade London E14 5HS

You also have the option to download a printable form and send it to the address above. Once you have submitted your complaint to the FCA, they will acknowledge it within 5 working days, and they will inform you within 4 weeks if your complaint is inside or outside the scope of the Scheme. Following that, they will contact you on a regular basis to keep you up to date with their investigation. They may decide to deal with your complaint locally. This enables the area of the FCA most closely connected with the issue you are complaining about to respond efficiently.

In case you are not satisfied with the way that your complaint is handled locally, you have the right to contact the Complaints Team for a Stage 1 investigation. Call the FCA contact number helpline and they will investigate your complaint independently and impartially, in line with the Scheme. They will investigate your valid complaint thoroughly, passing lessons learned to senior management and the rest of the business to make sure that the FCA constantly improves its performance. If they consider your complaint to be justified, they will let you know what they are going to do in order to resolve it. The resolutions that they might offer include an apology, taking steps to resolve an error, and a compensatory payment on an ex gratia basis, where appropriate. Should the FCA conclude that your complaint is not justified, they will provide you with their reasons.

If you are still not satisfied with the progress of your complaint or the way that the FCA has dealt with it, you have the option to refer the complaint to the Office of the Complaints Commissioner. This should typically be made within 3 months of their final decision at Stage 1 investigation. If you refer your complaint after the 3 month time limit, the Complaints Commissioner may still be able to consider it if there are valid reasons for the delay.

You can refer the issue to the Complaints Commissioner directly if the FCA excludes or cannot investigate your complaint under the Scheme. They have discretion to decide whether or not the complaint falls within the scope of the Scheme. If so, they can either propose to carry out an investigation or require the FCA to carry out its own investigation first. You can use the similar methods aforementioned for any complaint that you would like to make about the Prudential Regulation Authority or the Bank of England.

FCA Press Office Team Contact Number Helpline 0207 066 3232

For any media enquiries, call the FCA contact phone number 0207 066 3232 to get in touch with their Press Office Team. For journalists who need to access their out of hours service, dial 0779 535 1956. Alternatively, you can send them an email at press.office@fca.org.uk. To communicate with their Head of News, Chris Hamilton, send an email to Chris.Hamilton@fca.org.uk. To get a hold of one of their Press Officers, email Ruth Wharram at Ruth.Wharram@fca.org.uk, Diana Yeboah at Diana.Yeboah@fca.org.uk, Nick Offord at Nicholas.Offord@fca.org.uk, and Mark Dixon at Mark.Dixon@fca.org.uk.

FCA Whistleblowing Report Team Contact Phone Number 0207 066 9200

Call the FCA contact number helpline 0207 066 9200 to confidentially report a firm or individual that is involved in illegal doing within an area that they regulate. Aside from giving them a phone call, you can make a report by sending them an email at whistle@fca.org.uk. Alternatively, you can submit your report by post. Write to the following address:

Intelligence Department (Ref PIDA)

Financial Conduct Authority 25 The North Colonnade London E14 5HS

The more information you can provide to the FCA customer service team, the easier and faster it will be for them to consider what their response should be. The following details would be all helpful:

  • The full names of any individuals involved in the wrongdoing
  • Any key dates that you know about
  • The ‘what’, ‘where’ and ‘how’ of any supporting documents or evidence
  • The type of misconduct as well as who else is aware of it

You are not required to provide them with your identity or contact information, while it would make it easier in case the FCA needs to clarify things or ask for additional information. If you have given your contact information, then they may well proactively get in touch with you if they need any other information, unless you specifically ask them not to.

The FCA would like to know more about their whistleblowers. If you feel comfortable about telling them, they would like to know your age, your position and length of time at the firm, and whether you made the disclosure internally and if it caused you any harm as a result of this. They would only use this information to improve their knowledge and they would not share it with other organisations.

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