Ofgem Phone Numbers

  • Company Name: Ofgem
  • Main Contact Number: 0207 901 7295
  • HQ Address: 9 Millbank, London, SW1P 3GE
  • Opening Hours: Monday to Saturday, 8.30am to 5pm
  • Website: www.ofgem.gov.uk
Department Contact Number Opening Hours
Consumer Affairs Team 0207 901 7295 Monday to Saturday, 8.30am to 5pm
Consumer Affairs Team Fax Number 0207 901 7066 Monday to Saturday, 8.30am to 5pm
Domestic RHI Applicant Support Centre 0300 003 0744 Monday to Friday, 9am to 5pm
Non-Domestic RHI Enquiries Team 0845 200 2122 Monday to Thursday, 9am to 5pm, Friday, 9am to 4.30pm
Renewable Electricity Enquiries 0207 901 7310 Monday to Saturday, 8.30am to 5pm
Energy Efficiency and Social Programme Queries 0300 060 4000 Monday to Saturday, 8.30am to 5pm
London Head Office Queries 0207 901 7000 Monday to Saturday, 8.30am to 5pm
London Head Office Fax Number 0207 901 7066 Monday to Saturday, 8.30am to 5pm
Glasgow Office Queries 0141 331 2678 Monday to Saturday, 8.30am to 5pm
Retail and Wholesale Markets and Network Queries 0207 901 7179 Monday to Saturday, 8.30am to 5pm
Consumers, Investigations, Switching and Smart Meter Queries 0207 901 7460 Monday to Saturday, 8.30am to 5pm
Wholesale Markets and Transmission Network Queries (Communications Manager) 0207 901 7225 Monday to Saturday, 8.30am to 5pm
Wholesale Markets and Transmission Network Queries (Communications Officer) 0207 901 7178 Monday to Saturday, 8.30am to 5pm
E-Serve – Related Queries 0207 901 3111 Monday to Saturday, 8.30am to 5pm

Ofgem Consumer Service Number 0207 901 7295

Call the Ofgem customer service 0207 901 7295 to get in touch with their Consumer service. This is the phone number to dial if you are a consumer that has questions or concerns with regard to their policies and functions. Note that it does not deal with individual consumer complaints against energy companies.

ofgem contact information

Aside from calling the Ofgem contact number helpline, you can also make an enquiry by fax on 0207 901 7066 or by sending them an email at consumeraffairs@ofgem.gov.uk. While the Consumer Affairs Team tries to answer each call right away, you may be asked to leave a voice message if they are busy taking other calls. If you leave a message, they will give you a call back as soon as possible.

Ofgem stands for the Office of Gas and Electricity Markets. They are a non-ministerial department of the government and an independent National Regulatory Authority. Their main objective when carrying out their function is to protect the interests of the existing and future electricity and gas consumers. They do this in a variety of ways such as promoting value for money, promoting sustainability and security of supply for the present and future generation of consumers, residential and industrial users, supervising and developing markets and competition, as well as regulating and developing government schemes.

Ofgem aims to be fair and transparent in their work all the time. Their practices include providing complete, efficient and thorough consultation opportunities to those who are interested in the way they explain their approaches and reach their decisions, including their plans and strategies. They arrange meetings and workshops as they share with stakeholders the analysis underpinning thei decisions that they make. At Ofgem, they also hold briefings as well as occasional seminars for those who are interested, including Parliament and the Press. In addition, they also make sure to publish the minutes of Authority meetings. Feel free to call the Ofgem customer service telephone number during their hours of operation if you would like to get to know more about what they do. If you are looking to work for them and would like to find out about the current Ofgem jobs available, you may refer to their Ofgem careers web page.

Ofgem Domestic RHI Applicant Support Centre 0300 003 0744

In order to speak to someone from the Ofgem Domestic RHI Applicant Support Centre, dial the Ofgem contact phone number 0300 003 0744. Once you have started the application process and afterwards, this is the contact number that you can call should you have any enquiries. Alternatively, your queries can be submitted to Ofgem RHI team through email at DomesticRHI@ofgem.gov.uk. You may also refer to their Domestic RHI contacts, guidance and resources section for further support.

Ofgem Non-Domestic RHI Enquiries Customer Number 0845 200 2122

monthly rhi

Call the Ofgem contact number helpline 0845 200 2122 to get in touch with the Non-Domestic RHI team. They are the ones who can assist you if you would like to apply for the scheme, if you need support with the application process, or if you would like to enquire regarding the progress of your application, the eligibility requirements or their published guidance. You also have the option to submit your enquiries to them through email at rhi.enquiry@ofgem.gov.uk.

Ofgem Renewable Electricity Officer
0207 901 7310

renewable electricity ofgem

To make an enquiry about renewable electricity schemes, dial the Ofgem customer service telephone number 0207 901 7310. Call this phone number and press option 2 to enquire regarding Ofgem Renewables Obligation (RO) or Fuelling and Sustainability. Alternatively, enquire via email at Renewable@ofgem.gov.uk for RO, and at fuellingandsustainability@ofgem.gov.uk for Fuelling and Sustainability. To get more information on Ofgem Feed In Tariff scheme, call this contact number and press option 1, or send an email to Ofgem fit team at FITCompliance@ofgem.gov.uk, FITCommunity@ofgem.gov.uk, or ROOFIT@ofgem.gov.uk.

For any enquiries related to Climate Change Levy (CCL) or Renewable Energy Guarantees of Origin (REGO), call the Ofgem customer service telephone number and press option 3. You can also enquire by sending them an email at cclandrego@ofgem.gov.uk.

Ofgem Energy Efficiency and Social Programme 0300 060 4000

Call the Ofgem customer service telephone number 0300 060 4000 or send an email to eco@ofgem.gov.uk if you have questions about Energy Company Obligation (ECO). This is also the phone number to dial for queries related to Warm Home Discount (WHD. Alternatively, enquire by email at WHD@ofgem.gov.uk. For any questions on the scheme as a whole, the email address to send your enquiries is at correspondence@decc.gsi.gov.uk.

Ofgem London Head Office 0207 901 7000

In order to speak to someone from the company’s head ofice in London, call the Ofgem customer service phone number 0207 901 7000. You can also send your queries to them through a letter by fax on 0207 901 7066 or by post at the following address:

9 Millbank London SW1P 3GE

For Ofgem Glasgow Office queries, the phone number to call is
0141 331 2678 and the Ofgem address is:

3rd Floor Cornerstone 107 West Regent Street Glasgow G2 2BA

Ofgem Retail, Wholesale Markets and Network 0207 901 7179

Call the Ofgem contact phone number 0207 901 7179 if you are a member of the media and have an enquiry about the CMA market investigation, their wholesale markets work, including on security of supply as well as their regulation of networks. This is the contact phone number to call to speak to their Senior Communications Manager Tim Webb, who deals with these types of queries. You can also send him an email at tim.webb@ofgem.gov.uk. Ofgem has a wide range of responsibilities, which is why each of their members specializes in different aspects of their work. Should you have an urgent media enquiry outside their opening hours, get in touch with the duty officer on 0776 651 1470.

Ofgem Consumers, Switching, Investigations and Smart Meter 0207 901 7460

If you have enquiries related to consumers, switching, investigations and smart meters, the Ofgem contact number helpline to dial is
0207 901 7460. Alternatively, you can send an email to their Communications Manager Ruth Somerville at ruth.somerville@ofgem.gov.uk.

Ofgem Wholesale Markets and Transmission Network 0207 901 7225

For any questions or concerns that you have related to wholesale markets and transmission networks, call the Ofgem contact phone number 0207 901 7225 to speak to their Communications Manager Chris Lock. You can send him an email as well at chris.lock@ofgem.gov.uk. For these types of enquiries, you can also call the Communications Officer Joe Moss on 0207 901 7178, or get in contact with him via email at joseph.moss@ofgem.gov.uk.

Ofgem E-Serve Related Queries Customer Service Telephone Number

For any enquiries that you have relating to Ofgem E-Serve’s administration of the government’s environmental programmes, call the Ofgem contact phone number 0207 901 3111. You can speak to their E-Serve Media Manager, Stuart Forsyth through this phone number. You can also send him an email at stuart.forsyth@ofgem.gov.uk.

Contact Ofgem Through Social Media

How to Find the Ofgem Contact Phone Numbers

In order to find the Ofgem customer service telephone numbers and other ways to get in touch with them, go to their websiteat  https://www.ofgem.gov.uk/. Click on the Contact Us link, which you can see on the right side as you scroll down to the bottom of the web page. It will direct you to another web page where you need to choose the appropriate category to get the Ofgem contact number helpline that you are looking for. You will also be able to find their different addresses on that page.

ofgem

Complain about your gas or energy supplier

It is easy to complain about your energy supplier. Visit this Citizens Advice page and complain. Here is Ofgem page with all the information regarding the complain proces.

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