Amazon UK Contact Numbers: Prime, Seller Central, Credit Card, Deliveries and Support

  • Company Name: Amazon
  • Main Contact Number: 0871 976 5923
    Calls to 0871 numbers cost 13p per minute plus your phone company access charge.
  • Headquarters Address: Slough, Berkshire, SL1 1QP
  • Opening Hours: Monday to Sunday, 6am to 12am
  • Website:

Amazon telephone numbers and contact information, with opening hours and direct contact numbers:

Department Contact Number Opening Hours
Amazon UK Contact Number 0800 496 1081
(Free number)or

0207 084 7911
(Local rate number)

Monday to Sunday, 6am to 12am
Amazon Prime General Enquiries +44 2070 847 911 Monday to Sunday, 8am to 11am
Amazon UK Kindle 0800 496 2449
(Free number)
Monday to Sunday, 9am to 12am
Amazon UK Kindle International +44 2033 566 212 Monday to Sunday, 8am to 11am
Amazon UK Press 0203 680 0888 Monday to Sunday, 6am to 12am
Amazon Credit Card 0800 917 5235
(Free number)or

0124 467 5989

Monday to Sunday, 12am to 11.59pm
Amazon UK MasterCard 0800 917 7617
(Free number)
Monday to Sunday, 12am to 11.59pm
Appliance Deals Direct 0120 467 2721 Monday to Sunday, 6am to 12am
Hanaco Ltd 0207 253 9936 Monday to Sunday, 6am to 12am

How to Find Amazon UK Contact Phone Numbers


In order to find Amazon UK customer service telephone numbers, go to their website at Scroll down to the bottom of the page, then click on the Help link. Select the ‘Need More Help?’ option, and then click on the Contact Us link. You will then be asked to log into your Amazon UK online account. You can click on ‘skip sign in’, and it will take you to the web page where you have to select a category to get the Amazon UK customer help number that you are looking for.

Amazon UK General Customer Help Number 0800 496 1081 Free Number

Call the Amazon UK customer service phone number 0800 496 1081 free number or 0207 084 7911 for account queries, item returns and general enquiries with regard to the company’s products and services. Please keep in mind that when you call, you will be asked a series of questions in order for them to verify your identity. Alternatively, you can make an enquiry by filling in their email contact form and you will receive a response from them within 12 to 24 hours. You can also use the live chat on their website and get in touch with one of the customer service representatives to discuss your query. The live chat option is available at any time of the day, 7 days a week. If you are calling from outside the UK, the Amazon UK contact phone number to dial is +44 2070 847 911. To enquire by fax, send it to 0207 084 7915 or 0800 496 1083 free number. If you have any comments or suggestions about the Amazon site or there is something at Amazon that you would like to learn more about, you can send them your feedback via email at


Customers can return most new, unopened products sold and fulfilled by Amazon UK within 30 days of delivery for a complete refund. You will receive your refund typically within 2 to 3 weeks of returning your order. After Amazon receives and processes your return, it may take up to 5 to 7 business days for your refund to show up on your payment card statement. If you make a return request during the Christmas season, products dispatched by Amazon UK from November 1 to December 31 may be returned until January 31. Amazon also offers item replacements and exchanges, so if you received a damaged or defective product, they will send you a replacement of the similar item. Should you wish to exchange an item for a different colour or size, refer to the Amazon Returns Support Centre.

You can also contact the Amazon UK customer service team and speak to one of their representatives to make an enquiry about AmazonFresh or your Amazon Prime membership. Amazon Prime was introduced in 2007, offering an unlimited one-day delivery membership program for almost a million items. Their objective was that speedy delivery should be an everyday experience, not an occasional indulgence.

Amzon Prime Contact


If you are an Amazon Prime member, you will receive a lot of delivery, photo, video, music, Kindle books, sharing benefits and many more for £7.99 a month or £79 a year. Visit to sign up for an Amazon Prime account. You can take advantage of their 30-day Prime free trial and cancel anytime if you wish to.

AmazonFresh offers grocery delivery to Amazon Prime and Fresh members as well as members of their Amazon Household at no extra charge. Same day and early next day delivery is available to postcodes that are eligible. AmazonFresh provides you with a wide selection of fresh produce, meats, frozen products, dairy, and household essentials. If you are an AmazonFresh customer, you also get to select from a huge range of pet supplies, baby, health, and beauty products.

All perishable items offer a guaranteed minimum shelf life, plus, with Amazon’s freshness guarantee, you can get a refund in case you are not satisfied with the freshness of the products that you receive. If an order product is not available on delivery, then you will not be charged for the product and you will get a free substitute on its place. Amazon Prime members with the Fresh add on get the benefits of shopping with AmazonFresh for an add on fee of £6.99 per month.

Amazon UK Kindle Customer Service Phone Number

For any questions or concerns that you may have about the company’s Kindle services, dial the Amazon UK customer service telephone number 0800 496 2449 free number. If you are contacting them from abroad, the phone number to call is +44 2033 566 212. Today, Amazon Kindle is consistently one of the most sought after, most gifted, and most well reviewed products on Amazon. You can purchase Kindle textbooks, books, newspapers, magazines, audiobooks and many more from the Amazon Kindle Store. Majority of the Kindle books contain special features in help enhance a reader’s experience. You will also get access to Kindle exclusive content, including Kindle Singles, and with Kindle Unlimited, you can enjoy unlimited access to thousands of Kindle books.

Amazon first introduced the Amazon Kindle in the United Kingdom in July 2010 with the objective of offering every book, in any language, all accessible within a minute. They spent more than 3 years creating the original Kindle, which is a first of its kind portable reader that is like real paper in appearance. Since then, Amazon has launched 7 generations of Kindle e-readers, making them smaller, lighter and faster. Today, Amazon Kindle is available to readers all over the world, and provides you with a wide selection of thousands of books which you can download and start reading within less than a minute.

Amazon UK Press Office Contact Number and Mail

Contact Amazon UK customer help number 0203 680 0888 in order to get in touch with their Press Office Team. Alternatively, you can submit your media enquiries to them by sending an email to

Amazon UK Credit Card

If you have any questions or concerns related to your Amazon credit card, call Amazon UK customer help number 0800 917 5235 free number or 0124 467 5989. Amazon UK credit card is issued by MBNA/Bank of America. For general enquiries about your Amazon UK MasterCard, dial 0800 917 7617 free number. This is also the phone number to call to report that your card has been lost or possibly stolen.

Amazon UK Appliance Deals Helpline

For any enquiries with regard to Appliance Deals Direct, contact the Amazon UK customer service team on 0120 467 2721. You can also discuss refunds through this phone number. Refunds are made in full directly by Amazon to your original payment card based on agreement and upon the successful return of the items to them. Items are checked by them to make sure that they are not damaged and are in the original packaging of the manufacturer. Once approved, refunds usually take a few days to show up on your payment card.

Appliance Deals Direct is a trader on operated by DRL Ltd. Apart from calling the Amazon UK contact phone number, you may refer to the Amazon UK web page at to get more information about Appliance Deals Direct.

Amazon UK Hanaco Ltd Number and Email

Dial Amazon UK contact phone number 0207 253 9936 for any questions or concerns that you may have regarding Hanaco Ltd. Alternatively, you can make an enquiry by fax on 0207 490 1485 or by sending them an email at Hanaco Ltd trades as magic discounts on Amazon UK. It is a supplier of main brands of consumer electronic products across the UK.

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