One Vision Housing (OVH) Phone Numbers

  • Company Name: One Vision Housing (OVH)
  • Contact Number: 0300 365 1111
  • HQ Address: Atlantic House, Dunnings Bridge Road, Bootle, Merseyside, L30 4TH
  • Opening Hours: Monday to Friday, 8am to 6pm
  • Website: ovh.org.uk

Useful One Vision Housing contact numbers:

Department Contact Number Call Rate
Customer Service, Automated Payment Line, Emergency Repair, Anti-Social Behaviour Issue 0300 365 1111 National rate
Crimestoppers Helpline 0800 555 111 Free number
Victim Support 0151 353 4025 Geographic numbers (specific parts of the UK)
Childline 0800 111 1 Free number
Gas Leaks (National Grid) 0800 111 999 Free number
Homelessness 0151 934 3541 or 0151 920 8234 Geographic numbers (specific parts of the UK)
Careline 0800 731 6844 Free number
Sefton Council 0345 140 0845 National rate
Liverpool City Council 0151 225 2334 Geographic numbers (specific parts of the UK)
Wirral Council 0151 606 2002 Geographic numbers (specific parts of the UK)
Cheshire East Council 0300 123 5500 National rate
Cheshire West and Chester Council 0300 123 8123 National rate
West Lancashire Borough Council 0169 557 7177 Monday to Friday, 8.30am to 5.30pm
Leaseholder Queries 0151 529 7070 or 0151 530 5479 Geographic numbers (specific parts of the UK)
Press Office Enquiries 0151 529 7073 Geographic numbers (specific parts of the UK)
Recruitment Team 0151 529 7178 Geographic numbers (specific parts of the UK)

One Vision Housing Customer Service Number 0300 365 1111

The number for One Vision Housing customer service centre is 0300 365 1111. This is the dedicated phone number that you can call for any general questions or concerns that you may have with regard to their products or services. If you would like to pay your rent, this is also the number to dial. Through this number, you can make a payment using the company’s automated telephone system, which is available 24 hours a day, 7 days a week.

useful One Vision Housing numbers

To report an emergency repair, call One Vision Housing customer service centre at any time of the day. Alternatively, you can report a repair online using the online tool on their website. Depending on the type of repair that you need, they will respond to you within different timescales. OVH UK will respond to emergency repairs within 24 hours or within a couple of hours if there is a threat to health and / or safety, while non-emergency repairs will be taken care of within 10 days by an agreed appointment.

Call One Vision Housing customer service centre whenever you need to report an issue of anti-social behaviour. For non-emergency queries, give them a call or dial 101. If you need urgent assistance, the number to call is 999. To contact anonymously with information about any crime, call Crimestoppers at 0800 555 111 free number or get in touch with a member of the Victim Support team at 0151 353 4025. You can also report an issue of anti-social behaviour to Stop Hate UK via their website at stophateuk.org. To report about children in distress or danger, call Childine on 0800 111 1 free number.

Other Ways to Contact One Vision Housing

Aside from calling One Vision Housing customer service centre, there are other ways you can do to make an enquiry. You can submit your questions or concerns to them via email at [email protected]. If you would prefer to enquire in person, visit one of their contact centres at the following One Vision Housing address:

  • Coral Drive – Coral Drive, Bootle, Merseyside L20 3UG
  • Boaler Street – 212h Boaler Street, Liverpool L6 6AE

One Vision Housing Gas Leak Number 0800 111 999 Free Number

One Vision Housing Gas Leak number

To report a gas leak, call the National Grid on 0800 111 999 free number. The lines are open 24 hours a day, 7 days a week. If you require urgent assistance from the three main emergency services, Police, Fire and Rescue and Ambulance or the coastguard, call 999.

One Vision Housing Homelessness Number 0151 934 3541 or 0151 920 8234

If you are calling about homelessness, you can speak to a member of the Sefton Council’s Homeless team on 0151 934 3541 or 0151 920 8234. These numbers are available 24 hours during weekends and bank holidays. If you live in the Liverpool area and need an immediate help, you can get in touch with the Liverpool Council Housing Options Service team by calling any One Stop Shop, or by calling Careline on 0151 233 3800 or 0800 731 6844 free number.

Council Contact Information

Councils

Your council is responsible for a number of services that you may need to use, including Housing and Council Tax Benefit application, social services and occupational health, as well as bin and bulky item collections. For the aforementioned services, here are the contact details for local councils.

One Vision Housing Leaseholder Queries Number 0151 529 7070 or 0151 530 5479

Home Ownership and Leaseholders number

For any enquiries that you have relating to Leaseholder services, call One Vision Housing on c or 0151 530 5479. Through this phone number, you can speak to one of their Leaseholder team. You can also get more details on the Leaseholder Information page of their website. The page will help you find out more about One Vision Housing leaseholder service standards, advice and agreement guide.

One Vision Housing Press Office Enquiries Number 0151 529 7073

The number for One Vision Housing press office team is 0151 529 7073. This is the dedicated phone number to call if you are an online, broadcast or print journalist and have a media enquiry. If you need an expert comment, case study or high-quality image, get in touch with their press officer, Hayley Downey, by calling this number. Alternatively, you can send your media enquiries via email at [email protected]. You can also get more information on the News and Information page on One Vision Housing’s website.

One Vision Housing Recruitment Team Number 0151 529 7178

The phone number for One Vision Housing Recruitment team is 0151 529 7178. This is the dedicated number that you can call if you have any enquiries about your job application. If you are interested in working for the company, visit One Vision Housing jobs page to find out more about their current career vacancies. The page will also provide you with information about the rewards and benefits that you can get as their employee. If you would like to keep up to date with the company’s latest career opportunities, news and publications, you can subscribe for email updates through this page.

One Vision Housing Compliments and Suggestions

If you have any compliments or suggestions regarding the services that One Vision Housing provide to you and to your neighbourhood, you can let them know by calling their customer service centre. Alternatively, you can submit your comments online by filling in the email contact form on their website, or by sending them an email at [email protected]. If you would prefer to send your compliments or suggestions by post, write them a letter at the OVH UK address below:

One Vision Housing, Atlantic House, Dunnings Bridge Road, Bootle, Merseyside, L30 4TH

One Vision Housing Complaints

In case you are not satisfied with the service that you have received and would like to make a complaint, call One Vision Housing customer service centre. You can also submit your complaint to them online by filling in the email contact form on their website or by sending a message to the OVH email address [email protected]. If you would prefer to make an official complaint by post, then write a letter to One Vision Housing head office. They will acknowledge your complaint within 2 working days and aim to provide you with a full response within 10 working days.

If you have a complaint, you can contact One Vision Housing on the main customer service number: 0300 365 1111

If you are not happy with the outcome of your complaint investigation, you have the option to request your complaint to be escalated to a senior member of staff. You can do this in the same way that you made your initial complaint. One Vision Housing will acknowledge in writing within a couple of days and endeavour to fully respond within 10 working days.

Contact One Vision Housing UK Through Social Media

How to Find the One Vision Housing Contact Page

ovh.org.uk contact-us page

Customers looking for the contact page of One Vision Housing can find it on their website at ovh.org.uk/. Click on the Contact Us link on the upper right part of the web page, and you will be brought to the page where you will be able to get the phone number that you can call to make an enquiry. Along with the numbers, the page also has information on the other ways that you can do to get in touch with OVH UK.

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