| CNA Department | Contact Number |
| Customer Service, London Office | 0207 743 6800 |
| Birmingham Office | 0121 272 4850 |
| Manchester Office | 0161 242 4410 |
| Norwich Office | 0160 322 7700 |
| Underwriting Related Contact Numbers | |
| Birmingham Underwriting Regional Manager (Midlands and South West) | 0121 272 4862 |
| Birmingham Marine Senior Underwriter | 0121 393 1751 |
| Birmingham P&C Inc Combined Senior Underwriter | 0121 393 1757 |
| Glasgow and Birmingham Technology and Cyber Senior Underwriter | 0161 242 4433 |
| Birmingham Property & Casualty Including Package Underwriting Manager | 0121 272 4857 |
| Birmingham Healthcare Senior Underwriter | 0161 242 4435 |
| Birmingham P&C Inc Combined Underwriting Manager | 0121 393 1753 |
| Birmingham Professional Indemnity Senior Underwriter | 0121 393 1756 |
| Birmingham Property & Casualty Including Package Senior Underwriter | 0121 272 4852 |
| London Accident and Health Senior Underwriter | 0207 645 4909 |
| London Head of Casualty | 0207 743 6855 |
| London International Casualty Senior Underwriter | 0207 743 6858 |
| London Single Project Construction | 0207 105 3365 |
| London Construction Underwriter | 0207 645 4907 |
| London Power Generation Senior Underwriter | 0207 105 3373 |
| London Financial Institutions Senior Underwriter | 0207 743 6849 |
| London Healthcare VP Underwriting | 0207 743 6852 |
| London Manufacturing Underwriting Manager | 0207 743 6871 |
| London Head of Marine & Energy Underwriting | 0207 105 3307 |
| London Head of Marine Hull Senior Underwriter | 0207 105 3369 |
| London Cargo & Species Senior Underwriter | 0207 743 6822 |
| London Marine Hull Underwriter | 0207 105 3317 |
| European Cargo Director | 0207 743 6816 |
| London Professional Services Senior Underwriter | 0207 743 6851 |
| London Professional Services Southern Region Underwriting Manager | 0207 743 6821 |
| London Head of Property Underwriting | 0207 105 3306 |
| London Property Senior Underwriter | 0207 645 4934 |
| London Property Treaty Senior Underwriter | 0207 105 3337 |
| London Property Underwriter | 0207 105 3350 |
| London Property Underwriting Specialist | 0207 743 6875 |
| London Technology & Cyber Underwriting Manager | 0207 743 6879 |
| London Terrorism Senior Underwriter | 0207 105 3374 |
| London Political Risks & Trade Credit Senior Underwriter | 0207 105 3323 |
| London Transport and Logistics Senior Underwriter | 0207 743 6838 |
| London Upstream Energy Senior Underwriter | 0207 105 3358 |
| London Casualty Senior Underwriter | 0207 743 6853 |
| London Construction Senior Underwriter | 0207 743 6877 |
| London AVP in Healthcare Underwriting | 0207 743 6881 |
| London AVP in Marine & Energy Underwriting | 0207 743 6815 |
| London Property Senior Underwriter | 0207 743 6859 |
| London Property Treaty Senior Underwriter | 0207 105 3361 |
| London Property and Commercial Combined Underwriting | 0207 648 2695 |
| London Political Risks & Trade Credit Underwriter | 0207 105 3341 |
| London Transport and Logistics Technical Underwriting Specialist | 0207 743 6836 |
| Manchester Underwriting Regional Manager | 0161 242 4432 |
| Glasgow and Manchester Marine Underwriting Manager | 0161 242 4423 |
| Manchester Marine Underwriter | 0161 242 4424 |
| Manchester Marine Senior Underwriter | 0161 242 4426 |
| Manchester Professional Indemnity Underwriter | 0161 242 4429 |
| Manchester Casualty Senior Underwriter | 0161 242 4443 |
| Manchester Property Senior Underwriter | 0161 242 4436 |
| Glasgow Head of UK Regions Underwriting | 0141 228 4791 |
| Glasgow Property & Casualty Underwriting Manager | 0141 228 4792 |
| Glasgow Senior Property & Casualty Development Underwriter | 0141 228 4795 |
| Glasgow Property & Casualty Underwriter Assistant | 0141 228 4794 |
| Glasgow Senior Life Science Development Underwriter | 0161 242 4435 |
| Glasgow Senior Professional Lines Development Underwriter | 0161 242 4431 |
| Claims Related Contact Numbers | |
| London Political Risks, Terrorism, Accident & Health, Financial Lines Claims Director | 0207 648 2663 |
| London Political Risks, Terrorism, Accident & Health, Financial Lines Senior Claims Technical Specialist | 0207 648 2688 |
| London Political Risks, Terrorism, Accident & Health, Financial Lines Claims Technical Specialist | 0207 648 2628 |
| London Political Risks, Terrorism, Accident & Health, Financial Lines Associate Claims Adjuster | 0207 645 4996 |
| London Political Risks, Terrorism, Accident & Health, Financial Lines Senior Claims Examiner | 0207 645 4920 |
| London Political Risks, Terrorism, Accident & Health, Financial Lines Claims Examiner | 0207 648 2621 |
| London Healthcare Claims Technical Specialist | 0207 648 2633 |
| London Casualty Claims Manager | 0207 648 2601 |
| London Casualty Claims Director | 0207 648 2614 |
| London Casualty Claims Examiner | 0207 648 2630 |
| London Casualty Senior Claims Examiner | 0207 743 6872 |
| London Marine Claims Manager | 0207 105 3392 |
| London Marine Claims Examiner | 0207 105 3381 |
| London Marine Senior Claims Technical Specialist | 0207 105 3333 |
| London Property Senior Claims Examiner | 0207 645 4961 |
| London Property Claims Manager | 0207 645 4943 |
| London Property Claims Examiner | 0207 648 2613 |
| Manchester Marine Claims Manager | 0161 242 4450 |
| Manchester Marine Senior Claims Examiner | 0161 242 4451 |
| Manchester Marine Associate Claims Examiner | 0161 242 4454 |
| Manchester Marine Claims Examiner | 0161 242 4452 |
| Manchester Marine Associate Claims Examiner | 0161 242 4449 |
| Manchester Marine Casualty Senior Claims Technical Specialist | 0161 242 4440 |
CNA Customer Service Number 0207 743 6800
The CNA customer service number is 0207 743 6800. This is also the number to call for CNA’s headquarters in London. Use the following address to send your questions or concerns via mail:
European Head office,
20 Fenchurch Street,
London EC3M 3BY
Their other offices also have direct numbers that you can call to connect with them. Dial 0121 272 4850 to contact their Birmingham office. Send them a letter on the following address:
Suite 2.01,
Imperial & Whitehall,
23 Colmore Row,
Birmingham, B3 2BS.
Connect with CNA help desk in Manchester by ringing 0161 242 4410. Their address is:
7th Floor,
1 New York Street,
Manchester M1 4HD
CNA also has an office in Glasgow. They do not have a direct number for calling, but you may send a letter at
6th Floor,
151 West George Street,
Glasgow G2 2JJ
To reach Norwich customer support, call 0160 322 7700 or send them a letter at
Cavell House,
Norwich, NR3 1YE
Complaints can be sent to email address complaints@cnahardy.com. To send your message by letter, use the above address for headquarters in London.
Head of Marine & Energy Underwriting 0207 105 3307
The main contact for all Marine and Energy underwriting concerns may be directed to the head of this department, Carl Day, with the following CNA contact details: 0207 105 3307 and carl.day@cnahardy.com.
Call Underwriting Manager Neil Atkinson at 0161 242 4423 for your questions. Marine Liability covers bodily injury and property damage associated with marine operations. Senior Underwriter Stephen Barr can help you with this policy and you may call him at 0207 645 4987 or send him a message at his CNA contact email address Stephen.Barr@cnahardy.com. For Marine Hull insurance queries, call Senior Underwriter Tim Howard Smith at 0207 105 3369. Howard Potter is the AVP in Underwriting for Cargo & Species, and his CNA contact information is 0207 743 6815 and howard.potter@cnahardy.com.
Another point of contact for Power Generation is Matthew Bond with phone number 0207 105 3373 and email address matthew.bond@cnahardy.com. Call Clive Magnus at 0207 105 3358 for Upstream Energy policy concerns or email him at clive.magnus@cnahardy.com.
Deepa Nathvani is Marine Hull underwriter in London with the contact number 0207 105 3317, and Camilla Hendry is Marine Liability senior underwriter in London, with the phone number 0207 105 3324. If you are in Birmingham, you may also contact Marine senior underwriter Diane Blyth at 0121 393 1751 or 0121 272 4853.
London Political Risks, Terrorism, Accident & Health, Financial Lines Claims 0207 648 2663
Claims in policies for Political Risks, Terrorism, Accident & Health, Financial Lines may be directed to the department’s director Linda Rothmann on 0207 648 2663. Political Risks insurance is for those with businesses that transact or operate with emerging markets. Terrorism insurance covers damages brought by mutiny, political violence, civil war, rebellion, etc.
Aside from the director of this department, there are also other individuals to contact for your claims, including Senior Claims Technical Specialist Chetna Gulati-Kapoor with phone number 0207 648 2688 and email address Chetna.Gulati-Kapoor@cnahardy.com. There is also Senior Claims Examiner Patrick Waters that you can reach at his CNA contact number 0207 645 4920 and email Patrick.Waters@cnahardy.com.
Birmingham Property & Casualty Including Package Underwriting 0121 272 4857
Call 0121 272 4857 for underwriting services on Property and Casualty Including Package in Birmingham. This is the number of their underwriting manager Brian Rainbow. You may also call their senior underwriter on 0121 272 4852. CNA offers insurance to commercial and industrial properties, as well as covers on their risks, including employer’s liability and general liability.
Other contacts in this department are the following:
- Senior underwriter David Haslam – 0207 645 4934
- Senior underwriter Tim Bartleet – 0207 105 3338
- Tim Nick Westacott Senior underwriter – 0207 743 6859
- Senior Underwriter Property Treaty Peter Mousley – 0207 105 3337
- Underwriter Emma Berridge – 0207 105 3350
- Underwriting Specialist Steve O’riordan – 0207 743 6875
Call regional manager Simon Hodgin at 0161 242 4432 or underwriting manager Lesley Robinson at 0161 242 4434 in Manchester. Some other contacts for the property underwriting service are the following underwriters:
- Matt Rigby – 0161 242 4436
- Raman Mistry – 0161 242 4443
- Neil Stephenson – 0161 242 4422
- Louise Stirzaker – 0161 242 4445
Call the head of this department Elliott Miller at 0141 228 4791 or underwriting manager Archie Johnson at 0141 228 4792 to contact Glasgow underwriting services. Other contact people are underwriter Stephanie Wilson with phone number 0141 228 4795 and underwriter assistant Gemma Findlay with phone number 0141 228 4794.
How to Find CNA Contact Page
Go to the site and click the big Contact Us button on the left side of the page. Click the drop-down arrow under Office Locations and click the UK. Click Underwriting Contacts, Claim Contacts, and Complaints, on the tabs next to Office Locations to get the contact details under those categories.