| Department | Contact Number | Opening Hours |
| Customer Service, Get a Quick Quote, Moving Home, Bank Details Changes, Loss of Supply, Complaints | 0800 953 4774 | Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm |
| Loss of Supply Emergencies Outside of Normal Business Hours (Prepayment Only) | 0800 368 2970 or 0333 300 0270 | Monday to Friday, 7am to 8am, Sunday, 9am to 5pm |
| National Grid Emergency Line | 0800 111 999 | Monday to Sunday, 12am to 11.59pm |
| Lost or Damaged Top Up Device | 0800 953 4777 | Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm |
| Bereavement Helpline | 0800 096 0701 | Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm |
| Business Quote Helpline | 0845 140 0251 *Up to 9p/minute and access charge* | Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm |
| Business Energy Sales | 0845 140 0252 *Up to 9p/minute and access charge* | Monday to Friday, 8.45am to 5pm |
| Moving Business Premises | 0845 140 0253 *Up to 9p/minute and access charge* | Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm |
| Business Energy Renewals Team | 0845 350 3761 *Up to 9p/minute and access charge* | Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm |
| Public Relations Team | 0207 554 1780 | Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm |
Extraenergy General Customer Service Number 0800 953 4774 Free Number
Call the Extraenergy customer service contact number
0800 953 4774 (free number) if you would like to get in touch with a member of their customer service team. This is the dedicated phone number that you can call for any general questions or concerns that you have with regard to the products or services that they offer. Through this phone number, you can also get a quick quote, enquire about your terms and conditions, and ask for help when your meter is faulty and you are experiencing a loss of supply. If you are moving home or would like to make changes on your bank details, you can let the company know by calling this number.
- In case you are not satisfied with the service that you have received and would like to make a complaint, call the Extraenergy customer service telephone number during their business hours.
- Alternatively, you can submit your complaint by sending them an email at customercare@extraenergy.com. If you would prefer to send your complaint by post, then write a letter to the Extraenergy UK address below:
Extra Energy Supply Ltd PO Box 10243 Ashby de la Zouch LE65 9ED
Make sure that you have your account number to hand. Extraenergy will aim to resolve your complaint as efficiently as possible, but if they are unable to find a quick solution, or you are still unhappy, they will register your concern and pass it to their specialist Complaints Management Team.
In case you are still not satisfied, you can request the person dealing with your complaint to refer your case to the Extraenergy Head of Customer Services. Your complaint will be reviewed fully and you will be provided with a final conclusive resolution. The complaints process typically takes up to 4 weeks, but the company will let you know should they think that it might take longer. Upon the review of your complaint, they may provide you with an apology, give you an explanation of the issue, why it happened and what they are doing to sort it out. Extraenergy will take appropriate action to put things right for you as well as to make sure that the same thing does not occur to other customers. Also, there may be some circumstances that the company feels it is appropriate to provide financial compensation.
If you have done the above steps and still you are not satisfied with the company’s final written position, or if 8 weeks have passed and your Extraenergy complaint has not been resolved, you have the option to refer the case to the Ombudsman Services: Energy. You can reach them by calling 0330 440 1624. If you are using a textphone, dial 0330 440 1600. You can also visit http://www.ombudsman-services.org/ to get more information. If you would prefer to send your complaint to them by post, then write a letter to the following address:
Ombudsman Services: Energy PO Box 966 Warrington WA4 9DF
Note that you are required to have followed Extraenergy’s internal complaints process prior to the Ombudsman Services: Energy accepting your case. The Ombudsman offers a free and impartial service, which will include a full investigation of the issue. Once it is completed, they may recommend additional action, which could be an apology, remedial action or financial compensation. Should you accept the Ombudsman’s proposal, Extraenergy will be bound by their decision.
Extraenergy Loss of Supply Emergencies (Outside of Normal Business Hours) Helpline 0800 368 2970 Free Number or 0333 300 0270
For loss of supply emergencies outside of the company’s normal business hours, call the Extraenergy customer service telephone number 0800 368 2970 free number or 0333 300 0270. They are available from Monday to Friday, 7am to 8am, and on Sundays and Bank Holidays, 9am to 5pm. This phone number is only for prepayment customers.
For gas emergencies, the contact number that you can call is 0800 111 999. This phone number is available 24 hours a day, 7 days a week.
Extraenergy Lost or Damaged Top Up Device Telephone Number 0800 953 4777 Free Number
Dial the Extraenergy customer service telephone number 0800 953 4777 free number if you have lost or damaged your top up device. You can request a new one from them but there will be an additional charge for it. If your device is defective, the company will arrange to replace it at no extra cost to you. Call this phone number and Extraenergy will send you a replacement device in the post, which may take up to 5 working days to be delivered.
Extraenergy Bereavement Helpline 0800 096 0701 Free Number
Call the Extraenergy customer service telephone number 0800 096 0701 free number if a member of your family or a friend who is a customer has passed away. They will be able to talk you through the process. The company may need to ask you a number of questions, such as your relationship to the deceased, the date that the person passed away, as well as the address and account details. They will also need an up to date meter reading, a copy of the death certificate, a contact number for you, and the details on who will be responsible for the account moving forward. Aside from giving them a call, you can also contact them via email at bereavement@extraenergy.com.
Extraenergy Business Quote Helpline 0845 140 0251 *Up to 9p/minute and access charge*
In order to get a business quote over the phone, dial the Extraenergy customer service telephone number 0845 140 0251 *Up to 9p/minute and access charge*. If you would prefer to do it online, visit the get a quote page on their website. To do this, you will need to provide the company with some important information, including your first and last name, your company name, your postcode, phone number and email. If you are decided to become an Extraenergy customer, contact their Business Energy Sales team on 0845 140 0252 *Up to 9p/minute and access charge*.
For businesses that are moving premises, the Extraenergy contact number helpline to call is 0845 140 0253 *Up to 9p/minute and access charge*. You can also let them know online by filling in the email contact form on their website, and they will get back to you as soon as they can. If you are an existing customer and would like to make an enquiry with regard to your contract renewal, get in touch with the Extraenergy Business Energy Renewals team on 0845 350 3761 *Up to 9p/minute and access charge*.
Extraenergy Public Relations Team Number 0207 554 1780
Call the Extraenergy contact number helpline 0207 554 1780 to speak to a member of their Public Relations team. This is the dedicated phone number to dial if you are a member of the media with any questions or concerns about the company. Apart from giving them a call, you can also reach the Public Relations team by sending them an email at extraenergy@portland-communications.com.
Extraenergy Online Account
Customers who have existing Extraenergy online account can sign in through Myextraenergy login page. If you do not have an account yet and would like to sign up, visit their registration page. With an Extraenergy online account, you will be able to make a payment, view your bills and payments, manage your Direct Debit, provide your meter readings, and view and change your contact information.
Contact Extraenergy UK Through Social Media
- Twitter: https://twitter.com/extraenergyuk?lang=en
- Facebook: https://www.facebook.com/pages/Extra-Energy-UK/822699871074654
- LinkedIn: https://www.linkedin.com/company/extraenergy
How to Find the Extraenergy Contact Phone Us
Customers looking for the Extraenergy customer service telephone numbers can find it on their website at http://www.extraenergy.com/. Click on the Help and Advice link that can be found on the upper right corner of the web page. Then, you will need to choose whether you need help with your home or business energy. Once you have selected, you will be directed to the web page where you have to select a category to get the Extraenergy contact number helpline for your queries.