Go Outdoors Customer Service Number 0330 008 1555
The Go Outdoors customer service number is 0330 008 1555. The number is available all week long. Monday to Friday: 8 am – 7.30 pm. Saturday: 9 am to 5.30 pm. Sunday: 10.30 am – 4.30 pm. The helpline is closed on all bank and public holidays.
Besides calling, you can also choose to write them an email. To send your email of request or query, keep in mind that the Go Outdoors email address is enquiries@gooutdoors.co.uk.
Nevertheless, before you pick up the phone, you might want to first visit the Go Outdoors FAQ page. If you are looking for specific Go Outdoors store and you can not find it in the table above, use the Go Outdoors store locator
Go Outdoors Head Office Number 0344 387 6801
Go Outdoors’ head office is located in Sheffield and the number is 0344 387 6801. Go Outdoors has set up over 50 stores and branches across the United Kingdom. Nevertheless, the main address is:
Cuthbert House,
Arley Street,
Sheffield
S2 4QP
What Delivery Services Does Go Outdoors Offer?
The company has partnered up with UK Postal Service. They believe that the outdoors should be accessible to anyone, which means that even if you are not able to get any Go Outdoors products personally because there is no Go Outdoors store near you, you can still purchase their products by going online.
You only have to log on to the official Go Outdoors website and browse through their online catalogue. If you see something you like and suits you, then just place your order, key in your details, select your delivery option, and you are good to go. Go Outdoors provides a number of delivery options in partnership with UK Mail, including:
- Standard Delivery
- CollectPlus
- Next Day Delivery
- Next Day Upgrade
- Delivery to Store
- AM Service
- Pre 10.30a.m.
- BFPO
How to Return Go Outdoors Products?
You are entitled to the right to a full refund, repair, or exchange within 30 days of purchase. There are three options for you to return the product: return to the local Go Outdoors store, and via Collect Plus, Royal Mail or courier. Find the Returns link at the bottom of the web page.
It is as this part of the website that you will create your return note for one of the local agencies that will perform the transfer of your return. When you return the product in any of the methods they allow, you are mandated to attach such a delivery note to it. You can download the delivery note online.
You now have three options to return your product:
- Locate the Go Outdoors Store
As long as you hold on to your receipt, you are allowed to return the item to any local Go Outdoors store. You have to ensure that the product is in a resalable condition, which means including the packaging and tags. To look for the nearest Go Outdoors store, you can use the store locator tool they provide online.
- Collect Plus
Collect Plus is recommended, given that it is a fully tracked service, which means that your returned product can be tracked from wherever it is until it reaches the company. You need to ensure that the parcel does not weigh over 10kg or exceed dimensions of 60 x 50 x 50cm. When you pack your parcel up, please pack it up in the original package. However, you should also remove the delivery label. Once packed up, you can drop it off at the nearest Collect Plus location. To look for the nearest Collect Plus location, you can use this tool to do so.
- Royal Mail or Courier
If you are choosing to return the product via Royal Mail or Courier, you ought to deliver the product to this address:
GO Outdoors Returns
C/O Clipper Logistics
Bay D11 Only
Tetron Point
William Nadin Way
Swadlincote
DE11 0BB
Why do I need a Go Outdoors Discount Card?
You can get a Go Outdoors discount card that has an annual fee of £5. If you would like to have a Go Outdoors discount card, then you ought to visit this discount information page. You can either buy or reserve a discount card with the company. They even allow you to select a number of discount cards that you would like. Once you have bought or reserved a discount card, they offer you a number of delivery options to acquire the card, including:
- Collect-In-Store
You only have to enter the town you are in or postcode, and they will deliver the card to the nearest Go Outdoors store. - Home Delivery
The company will deliver the card to your home. - International Delivery
If you are a customer from abroad, they also provide the service to have the card delivered overseas to your doorstep.
How can a discount card from Go Outdoors help you? Well, whenever you are shopping at Go Outdoors with the discount card, you will naturally be privileged to a 10% discount off the retail price of everything. Secondly, if you manage to show them a competitor who sells the same product at a cheaper price, they will beat the price by another 10% if you prove that you are a discount card holder. Besides that, as a discount card holder, you can also be the first of all Go Outdoors customers to enjoy the exclusive offers and deals that the company always manages to come up with.
Your Go Outdoors discount card will be valid for one year only. To continue using it after one year, then you have to renew it at an additional £5 fee. After a £50 purchase, you have already saved the amount spent on the annual fee.
How to Track My Order?
Go Outdoors developed an online tracking tool with the hopes that it can help you in alleviating your anxiety and worries. When you are using the online Track My Order tool, you have to key in your email address and the order reference number. Once keyed in, they will show you where your order currently is. If you do not know what your order reference number, you should be able to find it when you log in to your online Go Outdoors account.
How to Contact Go Outdoors via Social Media
There is also an option for you to get in touch with Go Outdoors on social media. When you follow them on the social network outlets, you will be able to keep up with their latest updates as well.