Toys R Us Phone Numbers

  • Company Name: Toys "R" Us
  • Contact Number: 0162 841 4168
  • HQ Address: Geoffrey House, Maidenhead Business Park, Westacott Way, Maidenhead SL6 3QH
  • Opening Hours: Monday to Friday between 8.30 am to 5.30 pm
  • Website:
Toys R Us Department Contact Number
Store Customer Services 0162 841 4168
*Local rate*
Online Customer Service 0345 786 9778
*Local rate*
Gold Card Support 0845 367 7878
*Up to 10p / min + access charge*
Loyalty Card Support 0808 100 2178
*Local rate*
Gift Card 0800 051 8922
*Free number*
School / College Project Support 0162 841 4141
*Local rate*
Customer Service Fax 0191 416 8551
*Local rate*
Business Accounts Fax 0162 841 4092
*Local rate*

Toys R Us Store Customer Services 0162 841 4168

Toys R Us store customer services number is 0162 841 4168. This Toys R Us number is available Mondays through Fridays between 9:00 am to 5:00 pm. Customers requiring assistance for following store services need to contact Toys R Us on this number.

  • Finding the nearest store
  • Enquiry about product availability at a store
  • Query about available payment modes and acceptance of gift cards

Toys R Us Online Customer Service 0345 786 9778

Toys R Us online customer service number is 0345 786 9778. Online customer services at Toys R Us are available on this phone number from Monday to Sunday between 8:00 am to 8:00 pm.

Similarly, you can visit the contact us page on Toys R Us website and send an online email message to customer services. Typically, customer services respond within 24 hours to these emails.

Toys R Us Gold Card Support 0845 367 7878 *Up to 10p / min + access charge*


The Toys R Us customer service and the gold card support number is 0845 367 7878 *Up to 10p / min + access charge*. It is US based retailer of juvenile products and toys. It operates in the United Kingdom, Republic of Ireland, and Northern Ireland through stores and online shopping website. In brief, customers require contacting Toys R Us for

  • Placing orders
  • Deliveries
  • Returns and refunds
  • Click and collect service
  • Gold card
  • Mother and baby club
  • Finding stores
  • Availability of products
  • Inquiries about in store services
  • Gift cards
  • Product instructions

The above call centre number for gold card customers is open from Monday to Friday between 8.30 am to 5.30 pm. However, it is closed on weekends. Additionally, Toys R Us gold card members can always enquire about total points or update contact details and avail exclusive promotions and offer by contacting customer service. Similarly, all these facilities are available through the online shopping website as well.

Various other ways of contacting Toys R Us customer service are available. In fact, write to customer service regarding your queries on store purchases to

Customer Service
Toys R Us Ltd
Maidenhead Office Park,
Maidenhead SL6 3QH

Similarly, customers can send an email to [email protected] when they need assistance from Toys R Us for a store purchase. However, contacting Toys R Us at the postal or email address is suitable when you need to

  • Find the nearest store
  • Know more about product availability at stores
  • In-store services available for you
  • Return a product at a store

Toys R Us Loyalty Card Support Free Number 0808 100 2178


Toys R Us loyalty card support free number is 0808 100 2178. Customers require entering the loyalty card number during checkout to obtain points. The phone number above is suitable to enquire about

  • Information on how to earn points
  • Status of availability of points
  • Options for redeeming the points earned
  • Order coupons from Toys R Us
  • How to use coupons with Toys R Us
  • Management of loyalty card account
  • Checking the status of memberships availed like Geoffrey’s Birthday Club, Family Offers, or R Baby Club

The number above for Toys R Us loyalty card customers is available on the weekdays from Mondays to Fridays between 8.30 am to 5.30 pm. Additionally, customers can visit sign up now link to avail various clubs, facilities, promotions, and offers.

Toys R Us Gift Card Free Number 0800 051 8922


Toys R Us gift card support free number is 0800 051 8922. Customers can use Toys R Us gift card in a store or during online shopping. However, remember that you can obtain a gift card for a maximum value of £200 and use it in full or in parts. You may need to contact the number above for

  • How to buy a gift card
  • Assistance about how to use a gift card at a store near you
  • Help for using a gift card during online shopping
  • Enquiry about how to redeem a gift card
  • Checking the gift card account balance
  • How to cancel a gift card
  • Queries about refund on cancelled gift card
  • How to order and send a physical gift card
  • How to order and send e-Gift card

Moreover, customers can always check the gift card balance online by visiting gift card page.

Toys R Us Store Feedback


Toys R Us store feedback number. Customers can dial this number to leave feedback about their store visit. You can dial store feedback number for

  • Lodging a complaint about a store, store employee, or in store service
  • Share your good or bad experience about a visit to Toys R Us store
  • Enquiry about return process at a store

However, calling this number is not suitable for general consumer care enquiries. Therefore, customers need to contact the customer service number for all other queries and needs of the assistance from the Toys R Us.

Toys R Us School / College Project Support 0162 841 4141


Toys R Us school or college project support number is 0162 841 4141. Interested students can contact Toys R Us on this number to enquire about the support available for projects. It offers various types of assistance to students and institutions.

Toys R Us Customer Service Fax 0191 416 8551


Toys R Us customer service fax number is 0191 416 8551. This number is available for customers from the UK mainland, the Republic of Ireland, and Northern Ireland. Typically, customers receive a reply from customer service within 24 hours. Additionally, customers can contact the Toys R Us Maidenhead office at

Geoffrey House,
Maidenhead Business Park,
Westacott Way,
Maidenhead SL6 3QH

However, the response time will be more when you send your request for assistance via postal mail. Therefore, contact customer service on phone for time sensitive matters.

Toys R Us Business Accounts Fax 0162 841 4092


Toys R Us business accounts fax number is 0162 841 4092. B2B sales team responds to enquiries received on this number. The address to write mail is

Business Solutions
Toys “R” Us
Geoffrey House
Maidenhead Business Park
Westacott Way
Berkshire SL6 3QH

Moreover, you can forward your business enquiries by email at [email protected]. Typically, the B2B sales team responds within 24 hours to emails or faxes received. Contacting Toys R Us for business solutions is necessary during the requirements of the bulk procurement. This facility is designed to cater to schools, hospitals, or children’s services. Visit apply now link to download the business account opening form. You can send this form by email, fax, or postal mail on addresses and number listed above.

What Is The Address To Send Returns For Items Purchased Online?

Toys R Us offers a detailed return policy on the returns page. It offers following options to return the unwanted item.

  • Return to a store near you
  • Collection of item from your address for items shipped directly from a vendor location with a prior confirmation with customer service
  • Send it to Toys R Us Freepost address in case the item value is less than £50 and the parcel weighs below 2KG
  • Contact customer service for orders more than £50 worth and parcel weighing more than 2KG for return authorization


Toys “R” Us
Returns Department
Richardson Way
Cross Point Business Park
Coventry CV2 2TA

However, customers from the Republic of Ireland and Northern Ireland cannot use Freepost facility to send items back. They need to contact customer service to arrange the return.

How To Contact Toys R Us On Social Media?

Toys R Us maintains various social media accounts to share and communicate with customers. Customers can share their experiences or seek assistance from Toys R Us on Twitter or Facebook in real time. It is available on

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