Home Office: Customer Service Contact Number, Helpline: 020 7035 4848

Department	Contact Number	Opening Hours
Customer Service	020 7035 4848	Monday to Friday, 9am to 5pm
Minicom	0207 035 4742	Monday to Friday, 9am to 5pm
Media Enquiries and News Desk	0207 035 3535	Monday to Friday, 7am to 8pm
Immigration Enforcement	0300 123 7000	Monday to Friday, 9am to 5pm
CCTV Footage Requests	0207 035 4646 or 0208 196 3757	Monday to Friday, 9am to 5pm
Freedom of Information or FOI Requests	0207 035 4745	Monday to Friday, 9am to 5pm
HM Passport Office, Passport Application Complaint	0300 222 0000	Monday to Friday, 8am to 8pm, Saturday 9am to 5.30pm
Disclosure and Barring Service	0300 020 0190	Monday to Friday, 8am to 6pm, Saturday, 10am to 5pm
First-tier Tribunal for Immigration and Asylum Chamber	0300 123 1711	Monday to Friday, 8:30am to 5pm

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Guide in Finding Home Office Numbers

In order to find the Home Office contact phone numbers, go to https://www.gov.uk/. In the search box, type in Home Office contact number, then click the search button. You will find Home Office on top of the search results, click on it and you will be directed to this page https://www.gov.uk/government/organisations/home-office. You ca find the Home Office contact information at the lower part of the web page.

Home Office Number for Direct Communications Unit 0207 035 4848

You can call Home Office number 0207 035 4848 if you want to be connected to the Home Office customer service team. The representatives are available to answer enquiries about matters of national security, immigration laws and procedures, legal services, passport applications, and a lot more. Home Office is part of the UK government that is made up of multiple agencies, dealing with the aforementioned matters. Its divisions include the passport offices, police departments, border agency, and other units that work to prevent acts of violence. You may give Home Office a call to their Home Office customer help number should you need to get additional information with regards to any of the agencies previously mentioned. For members of the public that are hard of hearing, you can contact the Minicom Home Office service number 0207 035 4742.

Aside from calling the Home Office number, there are several other ways to get in touch with them aside from the Home Office customer service number. You may email them your general enquiries and send it to [email protected]. You can also send them a letter thru fax on 0207 035 4745 or mail it to the Home Office registered address. If you need to contact UK Visas and Immigration regarding an immigration letter, then you can go to this web page https://www.gov.uk/contact-ukvi.

This is also the Home Office helpline number to call if you have complaints about their services. General complaints are handled by this Home Office helpline, except for UK visas and immigration, HM passport office, disclosure and barring service and border force. Complaints on disclosure and barring service, as well as HM passport office are discussed in the areas below that talk about connecting to these departments.

Aside from calling this Home Office helpline number for your general complaints, you may also send them an email and fax to the same Home Office customer support email address and fax number above. If you prefer to send them a letter, send it to the address below:

Home Office Direct communications unit 2 Marsham Street London SW1P 4DF

As mentioned, there’s a separate department that handles visa and immigration. Send your complaints to Home Office customer email for visa and immigration [email protected]. You may also send them a letter at following address, containing the details about your complaints and your contact information so they could get back to you.

Complaints Allocation Hub

Central Point of Receipt 11th Floor Lunar House

40 Wellesley Road Croydon CR9 2BY

If you’re not satisfied with their response, there’s a correspondence team that would review and provide solution to your complaints. In case you’re still unhappy, you may escalate your concern to the Parliamentary and Health Service Ombudsman.

However, if you wish to appeal about a visa or immigration decision made, there’s another Home Office phone number to call. Contact Home Office phone number for their first tier tribunal at 0300 123 1711. If you prefer to communicate with them vial email rather than calling the Home Office phone number provided, you may send them a message at Home Office help email address [email protected]. Urgent appeals on the other hand must be directed immediately to the tribunal at the following address:

Expedite Requests The First-Tier Tribunal Office of the Duty Judge Expedited Appeal Hearing Requests

First-tier Tribunal (Immigration and Asylum Chamber) PO Box 6987 Leicester LE1 6ZX

You may also double check with them if they received your application for an appeal by sending them an email at the previous email address provided, which is Home Office help email address [email protected]. Another option is to send them a fax at Home Office number 0870 739 5895.

Complaints on border force on the other hand can be sent to Home Office help email complaints&[email protected]. You could also write to them by sending a letter at the address below:

Border Force Complaints and Correspondence Team

Lunar House, 11th floor Long Corridor 40 Wellesley Road Croydon CR9 2BY

If you’re not happy with the result, you may escalate your concern by sending an email to another Home Office help email, which is [email protected]. The complaints manager would review what happened. You may also send a letter to this address:

Border Force Complaints and Correspondence Team

Building 25 Priory Court St Johns Road Dover Kent CT 17 9SH

Like with the visa and immigration complaints, you may also forward your complaints to the Parliamentary and Health Service Ombudsman if you are still not satisfied with how your concerns were handled.

Home Office also has a department that handles Freedom of Information concerns. This gives you the right to inquire recorded information on any topic from any public sectors. Anyone could request for this and it can be done by calling Home Office phone number 020 7035 4745. You may also send them a message at Home Office customer email address [email protected]. Another option is to send them a letter by post at:

Freedom of Information requests

Home Office FOI requests
Direct communications uni2 Marsham Street London SW1P 4DF

Home Office Customer Service Number for Media Enquiries 0207 035 3535

Journalists who have enquiries can contact the Home Office customer service number (news desk) on 0207 035 3535. You can call the Home Office telephone number for the Direct Communications Unit instead, if you are not a member of the media. If you are calling out of the Press Office operating hours, you can call Home Office telephone number 07659 174240. Please take note that this team is only accepting urgent media calls.

Home Office Help Number for Immigration Enforcement 0300 123 7000

You can call the Home Office help number 0300 123 7000 and anonymously report someone who you suspect to be illegally working or living in the United Kingdom, or employing someone who is not allowed to work in the UK. For your own safety, you would not be required to provide your name and address, and any information that you give will be kept confidential. In case you cannot reach the Immigration Enforcement, you may also call the other organisations to report a crime – contact Crimestoppers on 0800 555 111 free number, the Customs hotline 0800 595 000 free number, and the Anti-Terrorist hotline 0800 789 321 free number. If it is an emergency, you should call 999 then ask for the police.

You can also report a crime online on this website https://www.amsallegations.homeoffice.gov.uk/default.aspx/RenderForm/?ID=bMocLLD1aE8&F.Name=Lf62UB7cz4C&HideToolbar=2&fs2s=W9965sxvJ8T.

Home Office Telephone Number for CCTV Footage Requests 0207 035 4646 or 0208 196 3757

If you are having security concerns, and you need more information on making a request for a CCTV footage from Home Office cameras, then you can call the Home Office telephone number 0207 035 4646 or 0208 196 3757. You can also send a letter of request to the HQ address of Home Office.

Home Office Customer Helpline for Freedom of Information (FOI) Requests 0207 035 4745

If you want to make a new Freedom of Information request, you can call the Home Office customer helpline 0207 035 4745. Your request can also be sent to Home Office contact email [email protected] or you can mail your letter of request to the Home Office registered address. Before you make a request, you may check their previous releases first on this web page https://www.gov.uk/government/publications?departments%5B%5D=home-office&publication_type=foi-releases to see if they have already answered your question. In addition to this, you will be able to find a lot of information about FOI requests on this page https://www.gov.uk/make-a-freedom-of-information-request/the-freedom-of-information-act.

Home Office Contact Number for HM Passport Office 0300 222 0000

If you have general enquiries about the services that the HM Passport Office provides, you can call the Home Office contact number 0300 222 0000. This department is the sole issuer of passports to the citizens of the United Kingdom and administering civil registration services through the General Register Office. You can also call this Home Office contact number if you are unhappy and want to make a complaint about how your passport application was handled, or you are not satisfied with the service you received when dealing with the General Register Office. If you have a hearing disability and you are going to use Textphone, you can dial the Home Office telphone number 0300 222 0222. For text relay, you can use 18001 0300 222. You may also write a letter about your complaint to PO Box 767, Southport, PR89PW.

If you are complaining about the service that you received from other departments, then you can call the Direct Communications Unit or the government switchboard. It takes in calls for most departments, and will try to connect you to the appropriate member of staff to address your complaint. You can expect a response about your complaint within 20 working days.

Home Office Customer Service Number for Disclosure and Barring Service 0300 020 0190

For any enquiries about Disclosure and Barring Service, you can call the Home Office customer service number 0300 020 0190. The Disclosure and Barring Service works to help employers make safe recruitment decisions. They are the ones who process requests for checking criminal records and decides if a person should be put on or removed from a barred list.

For those who are hard of hearing, you may dial the Minicom Home Office number 0300 020 0192. For callers who speak in the Welsh language, the Home Office telephone number you can use is 0300 020 0191. If you are calling from abroad, then you can call +44151 676 9390. Any enquiries about DBS can also be sent to Home Office customer service email [email protected]. When emailing them, you have to include your full name, address, phone number and, if necessary, any DBS reference number in your correspondence.

If you are not satisfied and would like to file a complaint about a DBS service, you can call the Home Office customer service number for Disclosure and Barring service; that is if your complaint is about disclosure. For barring complaints, the Home Office phone number to call is 0132 595 3795. All calls to the DBS on this Home Office telephone number may be recorded for security and training purposes. Your DBS complaint can also be sent to Home Office contact email [email protected]. You may also send a letter of complaint through fax on 0300 123 1660 or mail it to DBS Customer Relations PO Box 165 Liverpool L69 3JD.