BT Direct Contact Number:
0871 789 1864
Calls to 0871 numbers cost 13p per minute plus your phone company access charge.
We also made a list with the different BT contact numbers, departments and opening hours:
|Department||Contact Number||Opening Hours|
|Customer Service, Order, Moving, Switching||0800 100 400||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Customers Abroad||+44 179 359 6931||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Billing||0800 443 311||Monday to Sunday, 12am to 11:59pm|
|Fault||0800 111 4567||Monday to Sunday, 12am to 11:59pm|
|Mobile||150||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Login Problems||0800 707 6310||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Automated Billing||0800 085 2819||Monday to Sunday, 12am to 11:59pm|
|Cancellation||0800 783 1401||Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Account Holder Passed Away||0800 169 1663||Monday to Friday, 8am to 6pm|
|Textphone Complaints||18001 0800 800 150||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Faults Complaints||0800 800 151||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Payphone Complaints||0800 661 610||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Small Business Faults Complaints||0800 800 154||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|General Small Business Complaints, Cancellation||0800 800 152||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Business from Mobile||152||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Small Business Bills Complaints||0845 600 156||Monday to Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Business Infinity and Broadband||0800 169 3809||Monday to Sunday, 12am to 11:59pm|
|Business Pay As You Go Dial-up||0845 607 1942||Monday to Sunday, 8am to 8pm|
|Business Billing||0845 600 6156||Monday to Friday, 8am to 6pm Saturday, 8am to 1pm|
|Lost Phone for Business||0800 678 1030||Monday to Sunday, 12am to 11:59pm|
|Business Order Tracking||0800 169 8639||Monday to Friday, 8am to 6pm|
|Business Broadband and Internet Sales||0800 169 0625||Monday to Friday, 8am to 6pm|
|Business Going Back to BT||0800 328 9372||Monday to Friday, 8am to 6pm|
|Business General Sales Inquiries||0800 389 3364||Monday to Friday, 8am to 6pm|
|Large Business and Global Sales||0800 028 5314||Monday to Friday, 8am to 6pm|
|Wholesale||0800 671 045||Monday to Friday, 8am to 6pm|
|Global General Inquiries||+ 44 20 7356 5000||Monday to Friday, 8am to 6pm|
|Customer Zone, Global Order Tracking||0800 032 6293||Monday to Friday, 9am to 5pm|
|Business Broadband and Internet Sales||0800 169 0625||Monday to Friday, 8am to 6pm|
|Global Fault Tracking||0800 121 7667||Monday to Friday, 9am to 5pm|
|Global Billing||0800 672 331||Monday to Friday, 9am to 5pm|
BT Contact Number for Personal Accounts 0800 800 150
General concerns and questions on personal accounts could be forwarded to BT contact number 0800 800 150. If dialing from a BT mobile, call BT customer number 150. Some of the concerns handled by customer support in this number are changing, tracking and cancelling an order. You may also login to your BT account online to cancel, check and change orders. Go to this page and sign in with your BT ID and password. If you forgot your BT ID, click on the Forgotten BT ID link and you would be asked to enter your BT telephone number or email address. In case you forgot your password, click on the Forgotten Password link instead. Enter your username so you can retrieve or reset your password.
@timjinx Sorry about that Tim 🙁 You can report this to our team on 0800 800 150 ^Jules
— BTCare (@BTCare) September 12, 2016
You may also track your order without logging in using the online tracker. Enter your order reference or sales reference and your postcode and click track order. The reference number was sent to you via email when you made your order from BT. You may also download the BT app on iTunes for iOS users and Google Play for Android users to check and access your account while on the go. Customer who are calling abroad may dial BT phone number +44 179 359 6931.
BT Customer Number for Personal Sales 0800 100 400
If you have questions about the products and services offered by BT to personal customers or you wish to place an order, call BT customer number 0800 100 400. You may also check their offerings for home phone, TV, broadband, sport and mobile on their website.
This is also the BT phone number to call if you have an existing phone or broadband provider and you wish to move to BT. To get more information about your option in switching your services, you may also go to this site. If you are moving home and you wish to take your BT products and services with you, let them know as soon as you determine your moving date by calling this BT contact number. You may also do this online by filling the moving home form here.
Enter your phone number, BT account number, postcode and moving date. BT helpline chat is also available if you wish to discuss your move through this method.
BT Help Number for Complaints 0800 800 152 Free Number
Businesses with complaints may dial BT help 0800 800 152 free number. They may also call BT contact number mobile 152 if connecting from a BT mobile phone. If it’s about complaints on faults, call BT customer service complaint number 0800 800 154 free number or BT number UK 0845 600 156 for business billing complaints. Letter of complaints can also be sent to BT customer service address:
BT Business Accounts Providence Row Durham DH98 1BT
Personal customers with complaints may call BT customer service contact number 0800 800 150 free number. Those with faults issues may call BT phone fault complaint number 0800 800 151 free number. You may also send a letter to the same address above but direct it to: Customer Service Manager, BT Customer Correspondence Centre. BT payphone complaints may be forwarded to BT helpdesk 0800 661 610 free number.
If you’re still not satisfied with the solution or answer provided to you, you may escalate your complaints to the office of the Ombudsman that handles unresolved BT complaints. Do this only if the complaint has been left unresolved and it has been 8 weeks since you let BT know about it. You may also forward your complaints if you received a deadlock letter from BT letting you know that there’s nothing more that they can do about your specific complaints. You may call them by phone at 0330 440 1614 or via textphone at 0330 440 1600. Another option is to send them a letter to the following address:
Ombudsman Services Communications PO Box 730, Warrington, WA4 6WU
BT Number for Cancellation 0800 783 1401 Free Number
If you wish to cancel your service, call BT number for cancellation 0800 783 1401 free number. If calling from abroad, dial +44 179 359 6931 instead to connect with BT customer help. Business customers on the other hand may cancel their service or account by calling BT contact phone number 0800 800 152 free number.
BT Helpline for Billing 0800 443 311 Free Number
Personal customers may call BT helpline for billing 0800 443 311 free number for all their billing concerns. Automated billing service is also available by dialing BT contact telephone number 0800 085 2819. You could make payment or check your balance here. There are also various ways on how you could pay your BT bills. One is by logging in to your BT account online and setting up direct debit or making a one-time payment. The latter can also be done online without having to login to your account. Go to https://www.bt.com/s/apps/appsbills/index.html#/logoutmakepaymentindex and enter your BT account number and credit or debit card details.
Another option is paying through the BT app. Payment could also be made via bank transfer and you’ll need the following information for this:
- Sort code: 20-00-00
- BT bank account number: 00375853
You may also send your check payment to the following address: Telephone Payment Centre, Durham, DH98 1BT. Make sure to pay your bills on time to avoid late payment of £7.50. Business customers may dial BT help number 0845 600 6156 for their billing concerns and inquiries. Global billing concerns on the other hand can be directed to BT telephone number customer services 0800 672 331 free number.
Contact BT Through Social Media
- Twitter: https://twitter.com/bt_uk
- Facebook: https://www.facebook.com/BTUK
- YouTube: https://www.youtube.com/user/BTCampaigns
- Linkedin: https://www.linkedin.com/company/bt