O2 Direct contact number:
0871 789 2182
Calls to 0871 numbers cost 13p per minute plus your phone company access charge.
Here are more of O2 customer services departments, numbers and opening hours:
|Department||Contact Number||Opening Hours|
|Pay Monthly from O2 Mobile||202||Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 8am to 6pm|
|Pay Monthly Abroad customer service||+44 344 809 0202||Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 8am to 6pm|
|Pay & Go from O2 Mobile||2202||Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Pay & Go Abroad||+44 786 098 0202||Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm|
|Top Up from Landline||0345 606 2277||Monday to Sunday, 12:00 am to 11:59pm|
|Top Up from 02 Mobile||4444||Monday to Sunday, 12:00 am to 11:59pm|
|Business Customer Service / Mobile Broadband||0800 977 7337||Monday to Friday, 8am to 8pm Saturday and Sunday, 9am to 5pm|
|Business Support from O2 Mobile||8002||Monday to Friday, 8am to 8pm Saturday and Sunday, 9am to 5pm|
|Business Support Abroad||+44 844 809 0200||Monday to Friday, 8am to 8pm Saturday and Sunday, 9am to 5pm|
|Online Business Customer Service||0800 977 7027||Monday to Friday, 8am to 8pm Saturday and Sunday, 9am to 5pm|
|Consumer Mobile Phone Sales||0844 202 0202||Monday to Friday, 8am to 9pm Saturday and Sunday, 9am to 5pm|
|Business Sales Less Than 10 People||0800 028 0202||Monday to Friday, 8am to 8pm|
|Business Sales More Than 10 People||0800 298 8848||Monday to Friday, 8am to 8pm|
O2 Contact Number for Pay Monthly Customers 0344 809 0202
For questions and concerns about your Pay Monthly account, call O2 contact Number 0344 809 0202. Pay Monthly customers have a fixed amount to pay every month depending on their tariff. Their tariff or price plan gives them data, minutes and text allowance that they could use for that billing period. If you’re running out of credits on your Pay Monthly account and you need to use more, call this O2 contact number for contract customers to talk to the representatives that could tell you more about your options. There’s a wide selection of phones to choose from for those who are planning to join O2 and get a pay monthly plan. They have corresponding upfront fee and monthly fee. If calling from your O2 mobile, call O2 phone number 202 instead.
Once your contract expires, you would be eligible to upgrade to a new phone. However, there’s also a way to upgrade to a new device even if you’re still under an active contract with O2 Refresh. Go to http://www.o2.co.uk/refresh and select the device of your choice. Another way to get this service is by calling this O2 customer service phone number. You may also visit an O2 local store to get the assistance that you need about getting O2 Refresh. Use the http://www.o2.co.uk/storelocator to find the nearest store in your place. Enter your town name or postcode on the appropriate field and click the search icon.
When you get O2 Refresh, your bill would be split into two. One half is for your airtime plan or the bill you pay for your credits and the other half is the device plan, which is the bill for your phone.
Trade in your device with O2 and use the amount for paying your device plan. Once your device plan is paid, you could upgrade to the latest phone or the model that you want anytime. If you have an old device, you may also participate in O2’s recycle program.
Go to https://www.o2recycle.co.uk/ to search for your device model and get a quote for it. O2 promises to give the highest possible price that they could offer. If you decide to sell your old device, choose the sell option. Send it to O2 to the address provided and the money would be sent to you. You could choose to be paid on the same day using the fast payment, which would deposit the money directly to your bank account. Not only you would earn cash for this, but you would be able to help the environment through the recycling project. Moreover, it also helps young kids in the UK to improve their lives.
O2 Customer Service for Pay as you go Customers 0344 809 0222
Pay as you go customers may call O2 customer service at 0344 809 0222 for all their account or service questions and concerns. If calling from an O2 mobile, dial O2 customer service number 2202. Unlike Pay Monthly or contract customers that pay their monthly bills, customers under this plan add credits by topping up. If you have this plan, you would be charged for every minute, text and data that you use. You need to have enough balance in order to use the service. Messages would be sent to you to remind you when you’re running out of credit. You would then eventually be directed to top up your account. There are also various ways to check your balance to determine how many credits you still have and here are some of them:
- Call O2 number 2202 from your mobile phone
- Enter *#10# and hit the call button
- Press the number 2 on your mobile phone, which is a hotkey for checking your balance
Your Pay As You Go account can be used not just in UK, but in over 200 countries around the world and in more than 400 networks. The O2 Travel also lets you use the Internet in a lower rate if traveling on different places in Europe.
Voicemail can also be used even when you are traveling abroad. When you listen to your voicemail messages, it would be like calling to the UK so you would be charged the same rate. However, if you don’t listen to your voicemails, you wouldn’t be charged anything for receiving them. Make sure that you know your PIN for your voicemail as you may be asked to enter it when you access your voicemail outside UK.
Dial O2 number for voicemail 901 from your device and you would be either sent directly to your messages or as mentioned, you may be asked to enter your PIN. You should setup a PIN to ensure the security of your messages. When you first use O2 phone number 901 or if you reset your phone, you would be asked to set your PIN. If you wish to change your PIN, you may do so by calling 901, pressing * and selecting 4 for the option.
Follow the instructions to change your PIN. In case you forgot your PIN, it can be reset by texting the word RESET to O2 help number 802901. A temporary PIN would be sent to you. Once you receive it, change the PIN to the one that you like by following the steps provided. Keep it difficult for others to guess but easy for you remember. However, if you don’t want to use your voicemail and you wish to turn it off, dial O2 help number 1760 to disable it.
It’s recommended that you set your network connection to manual instead of automatic. This is because if you’re near borders and your phone is set to automatically use the network that it detects, you may be charged roaming fees. If it’s set to manual, then it wouldn’t connect you to other networks in case you lose your O2 signal.
O2 Phone Number for Topping Up 0345 606 2277
Dial O2 phone number 0345 606 2277 from any landline to top up your Pay As You Go account. If calling from a phone, call O2 customer number +441753 552 277. In case you are calling from your Pay as You Go phone, press hotkey 3 or by dialing O2 number 4444.
However, if you’re in another country and it doesn’t support direct dialing, enter *111*# and press the call button. It would go on standby for a few seconds before the phone would ring. Answer the call and you would be given the steps on how to top up. Dial O2 number 4444# to add credits. You may also bring a voucher with you on your travel and use it for topping up. Another option is to login to your online account to top up.
If you don’t have one setup yet, register for an account by going to https://accounts.o2.co.uk/register and entering your mobile number on the appropriate field.
An E-Top Up Card can also be used for topping up. You could get it from any store that has the green top up logo. Call O2 phone number 248 as this is the O2 telephone number from mobile that you could call add credits using a top up card. Type in the 19-digit number and 5 digit PIN that you could find at the back of your top up card.
You may also set auto top up on your online account. Choose the amount and the frequency of topping up. This can be cancelled anytime that you wish to stop. The maximum amount that you can top up using top up cards and vouchers at once is £50. However, there’s no limit on the total amount that you could top up and how frequent you do it. There’s a maximum amount to top up every 30 days if using your debit or credit card and it’s £100. You can also only top up a maximum of £30 within 24 hours. So if you need more credit, you may use other methods to top up your account. If you are having difficulties topping up, call customer service or chat online by going to http://www.o2.co.uk/contactus and clicking the start a live chat link.
There are also various tariffs available for O2 phones Pay As You Go, which you can register using your existing credit. This would give you specific allowance that you could use for a limited time. If it expires or you’ve used your allowance, you would be charged with regular rates on your available balance. The three tariffs available are Simply Pay As You Go, Bolt Ons and Big Bundles.
Simply Pay As You Go
- Top up £10 and enjoy 50MB of data and 3000 O2 texts
- Top up £15 and get 100MB of data, 3000 O2 texts and 3000 O2 minutes
Existing Pay As You Go customers who wish to use this may text SimplyPAYASYOUGO and send it to O2 number 21300. Another option is by calling O2 help number 2202 from their O2 mobile phone. Those who are not yet with O2 may go to this site to get a free Simply Pay As You Go SIM.
O2 Contact Number Abroad +44 344 809 0202
O2 customers travelling in other countries may call O2 contact number +44 344 809 0202 if they have pay monthly plans. Those who have pay & go accounts may dial O2 customer service number +44 786 098 0202. Business clients who are calling from abroad may reach O2 customer number +44 844 809 0200.
O2 Customer Service Number for Business 0800 977 7337
Business customers may call O2 customer service number 0800 977 7337. If calling from an O2 mobile, dial O2 phone number 8002. You may also request for an O2 business guru to call you back by going to http://businessshop.o2.co.uk/O2BusinessShopGuruCallback. Live chat option is also available at http://www.o2.co.uk/business/contact-us. You may also login to your My O2 Business to view and manage your business account.
O2 Customer Phone Number for Mobile Phone Sales 0844 202 0202
Consumers who wish to join O2 may call O2 customer phone number 0844 202 0202. Go to https://www.o2.co.uk/shop to browse on the available phones that you could use for your pay as you go or pay monthly account. You’ll also find more information about these O2 plans by accessing the help page.
O2 Business Sales 0800 028 0202
Business that wish to join O2 or would like to make an upgrade may call O2 customer help number 0800 028 0202. You may also shop for their latest offers and deals at http://businessshop.o2.co.uk/O2BusinessShopLanding. SIM only accounts are also available at http://businessshop.o2.co.uk/O2BusinessShopSIMOnlyLanding.
Contact O2 Through Social Media
- Twitter: https://twitter.com/O2
- Facebook: https://www.facebook.com/o2uk/
- YouTube: https://www.youtube.com/user/o2ukofficial
- Linkedin: https://www.linkedin.com/company/telef-nica-uk