ASOS UK Contact Number: 0207 756 1000

ASOS Phone Number:
0207 756 1000

Direct and Important ASOS Phone Numbers:

Department

Contact Number

Opening Hours

ASOS customer service contact number

0207 756 1000

*Local rate number*

Monday to Saturday, 8am to 8.30pm

Download as PDF

Feedback

How to Find the ASOS Contact Phone Numbers

Go to the company’s website at http://www.asos.com/ to get the ASOS customer service telephone number. While they only respond to customer queries online either by email or through their social media accounts, they have a dedicated contact number for enquiries with regard to their corporate information, investor relations, legal enquiries and media matters.

Once you are on the ASOS website, scroll down to the bottom of the page, then click on the Corporate Responsibility link. At the bottom of the web page, click on the Contact Us link and it will take you to the page where you can get the ASOS contact number helpline that you are looking for. Aside from their phone number, you will also be able to see on this web page the other ways that you can do to get in touch with the company.

ASOS Corporate, Investor Relations, Legal and Media Enquiries Contact Phone Number 0207 756 1000

Call the ASOS customer service telephone number 0207 756 1000 if you would like to make an enquiry with regard to their corporate and investor relations information. This is also the phone number to dial for any questions or concerns that you may have related to the company’s legal information. For your media enquiries, contact them on the ASOS contact number helpline. If you are calling from outside the UK, the phone number to dial is +44 2077 561 000.

Aside from calling the ASOS contact phone number, there are other ways that you can do to submit your enquiry to them. For investor relations enquiries, make an enquiry online by filling in the email contact form, which can be found on their website at http://www.asosplc.com/site-services/investor-relations-enquiries.aspx. If you are a journalist or you are someone who has media enquiries, send your questions or concerns to them by email at [email protected]. If you would prefer to send your enquiries by post, then write a letter to the following address:

UK ASOS plc Greater London House Hampstead Road London NW1 7FB UK

ASOS is an international online fashion retailer that sells cutting edge fashion and offers a wide range of content related to fashion. They are well known as the hub of a thriving fashion community. The company sells more than 80 thousand branded and own brand products via localized mobile and web experiences, delivering from their fulfilment centres which are located in the United Kingdom, Europe, United States and China to nearly all countries in the world.

ASOS Live Chat and Payments

While there is no available ASOS customer service telephone number for general enquiries: 0207 756 1000 such as the products or services that they offer, customers who have any questions can use the live chat option on their website to make an enquiry. A member of their customer service team will respond to any concern that you have regarding their company.

There are several payment types that you can use to pay for your order, such as using Visa, MasterCard, PayPal, American Express, Visa Electron, Maestro and Delta. They take security seriously, so you can be confident that your information are safe with them. As the company takes fraud seriously, all debit and credit card holders are subject to validation and authorization by both ASOS and the card issuer.

In order to add your card information, log into your account and scroll down to the ‘Wallet’ section. From there, you can put in your payment details and save them to your account. When you are to pay for your order, you can choose one of your saved payment methods to make a payment for your order. If you do not want to save your payment information to your account, then you can enter them as well when you are going to pay for your order. If there is no payment information restored to your account, then you will be asked to provide them when you click on ‘Pay Now’.

ASOS Delivery Contact

In case there is a missing item from your order, the company might have sent your items in separate parcels, so make sure to check your emails to confirm if any of your items will be delivered separately. If the items have been sent in separate parcels then each delivery note will let you know the items that you can expect to find inside. Call ASOS contact number for any items lost or ASOS delivery: 0207 756 1000 Remember to check the delivery notes of each part of your order to make sure that you are not missing anything. Should an item be missing, get in touch with the ASOS customer service team at 0207 756 1000 with the order number as well as the name and number of the missing items. They will resolve the problem for you as efficiently as possible.

Lost Item Found

As soon as you discover that the item that you have received is at fault, get in touch with the ASOS customer service for lost items 0207 756 1000 providing them with your order number, the faulty item’s name and number, and a description of the fault. They will aim to get back to you as soon as they can and send you a replacement item as quickly as possible. This is also what you need to do in case you receive an incorrect item in your order.

Cancel your ASOS Order

The time limit in which you can cancel your order depends on the delivery option that you have selected. Contact ASOS customer service in order to cancel your order: 0207 756 1000 For instance, if you chose your order to be delivered the next day or the evening next day, you can cancel it within 15 minutes of completing your order. If you picked express delivery or precise delivery, then you can cancel it within 30 minutes of completing your order. For standard deliveries and all other delivery options, the order can be cancelled within 60 minutes of completing the order.

In order for you to cancel your order, you have to sign into your online account first and look at the last order that you have made. If the button next to it shows ‘Cancel/View’, then you still have time to cancel it by clicking on that button. The order status will change to ‘cancelled’.

When you place an order to ASOS, the funds are reserved for them. They actually do not take the payment until your order has been confirmed and sent to their warehouse. When you cancel your order, the company does not take the money, but it may take up to 10 days for your card issuer or bank to make the funds available to you again. If you see that the ‘Cancel/View’ button is not available, that means it is too late for you or for the ASOS customer service team to cancel your order. If that is the case, you can alternatively return your order to them once you have received it. If you are an international customer, check this website for instructions. Returns are free of charge for UK customers.

Return Item

You can return any item to them within 28 days after you receive your order, as long as it is in the original condition. In order to return ASOS item you can contact ASOS main contact number: 0207 756 1000 and ask to rturn your item. Make sure that your order number and whether you would like a refund or an exchange of an item is confirmed on your returns note. ASOS cannot take care of your item return without these information, so remember to fill out the returns form and put it in your parcel. If you wish to return the product for an item exchange, they will send you your replacement to the original delivery address that you have provided to them. Should you need to check or update the details of your address, log into your online account and click on ‘Edit’ below your Address Book. Make sure to select ‘Save’ once you are done. It usually takes up to 7 working days from the date of your product return for your parcel to be delivered back to the company’s warehouse and processed completely.

For any other questions or concerns that you may have with regard to an order that you have placed with ASOS, you can make an enquiry by filling in their email contact form that can be found on their website. Alternatively, your enquiries can be submitted by writing a letter to the following address:

ASOS.com Customer Care Building 2 People Building Maylands Avenue Hemel Hempstead Industrial Estate Hemel Hempstead Hertfordshire HP2 4NW

Those who would like to send a TR1 notification to ASOS can submit it via email to [email protected]. If you are looking to work for ASOS, you can check their career opportunities web page at https://jobs.asos.com/epostings/index.cfm?fuseaction=app.jobsearch to know more about their job vacancies.