EE: Customer Service Contact Numbers, Helpline, EE Free Phone Numbers and Care

  • Company Name: EE
  • Customer Service Contact Number: 07953 966 250
  • Customer Service Address: 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN, United Kingdom
  • Opening Hours: Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
  • Website: ee.co.uk
Department Contact Number Opening Hours
Mobile or SIM Only, Small Business 07953 966 250 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Broadband or EE TV 0800 079 8586 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
4GEE Mobile WiFi 07953 966 502 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Large Business 0800 079 3333 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
New Personal Customers 0800 956 6000 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
New Small Business Customers 0800 956 6100 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
New Large Business Customers 0800 079 0888 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Contact Disability Care within UK 0808 121 1122 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Disability Care Outside UK +44 0808 121 1122 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Customer Care Abroad +44 (0)795 396 6250 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Complaint Escalation 0808 121 3333 Monday to Sunday, 8am to 8pm
Text Relay Service 18001 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Recycle and Reward 0208 732 3798 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm
Voicemail in UK 0795 322 2222 Monday to Friday, 12am to 11:59pm
Voicemail Abroad +44795 322 2222 Monday to Friday, 12am to 11:59pm
Business Shop 0333 920 4031 Monday to Friday, 8am to 10pm Saturday and Sunday, 8am to 8pm

EE Contact Number for Mobile and Small Business Customers 07953 966 250

Mobile or SIM only users who have general questions or concerns with their EE accounts or service may dial EE contact number 07953 966 250. If you are calling from your EE mobile, dial EE customer service number 150 instead. This is both for Pay Monthly and Pay As You Go customers. Those who are under Pay As You Go are not under a contract. They do not pay monthly bills, but instead, they top up their account whenever they want to and they would be deducted for every minute they use or text they send. This plan also uses the fast 4G network of EE, allowing them to get online without a hassle in more areas than ever within UK.

Pay Monthly on the other hand have varying plans available that come in different prices, features and allowances. Depending on your minutes, text and data usage, there’s a plan that would suit your needs. It offers faster speed, as well as roaming services within the European Union, but under a contract. This is also the same number to call for existing small business clients.

Video: https://www.youtube.com/watch?v=tymv_w0fO_A

EE Contact Number for Broadband and EE TV 0800 079 8586

Broadband and EE TV customers may call EE contact number for broadband 0800 079 8586 to get in touch with Broadband and EE TV helpdesk if calling from an EE landline.

Those who are calling from another provider may dial EE customer service number 0207 362 0200 or EE help number

150 if calling from an EE mobile. EE offers unlimited broadband service that also come with weekend landline calls and 5GB mobile data boost on your EE device. The cheapest plan has a speed of up to 17MB/s. Fibre broadband is also available with speed that’s up to 38MB/s. This is ideal for households that typically download and stream on several devices. There are also broadband plans that are bundled with EE TV. If you wish to get EE TV service separately, that’s also possible. EE TV comes with more than 70 free channels and lets you watch on demand and catch up episodes of your favorite shows or series.

EE Customer Service Number for 4GEE Mobile WiFi 07953 966 502

Customers with issues or questions with their 4GEE Mobile WiFi service or account may dial EE customer service number 4GEE Mobile WiFi at 07953 966 502. This is for those who are calling from an EE landline. Dial EE phone number 150 if calling from an EE mobile or call EE customer number 07953 966 250 if contacting customer service from another provider. The 4GEE WiFi from EE allows customers to go online on a fast connection anytime, anywhere. This is like bringing their own WiFi hotspot with them.

EE Helpline Number for Large Business 0800 079 3333

Large businesses may connect with EE customer support by calling EE helpline number at 0800 079 3333 free number if dialing from an EE landline. Those who are calling from their EE mobile device may dial EE helpdesk number 158, while those who are calling from another provider may connect to EE contact number 07973 100 158. EE is a leading provider of mobile and broadband services for large businesses. They have fast and wide network coverage, ensuring the reliability of communication and access to users.

Free Contact Number for EE New Members 0800 956 6000

Personal customers who would like to join EE may call free contact number for EE new members at 0800 956 6000 free number. This is for those who would be using the service for personal use or for their household. There is a separate number to call if using the service for business. Small businesses that have up to 50 employees may dial EE customer service number 0800 956 6100 for questions about getting EE services. Big businesses on the other hand that have over 50 employees may dial EE free phone number 0800 079 0888. Customer support could help you with everything that has to do with joining EE, including discussing about the price plan options and what you would need.

EE Customer Service Phone Number for Text Relay Service 18001

Customers with difficulties hearing or speaking on the phone may connect with Text Relay Service by dialing the EE customer service phone number for text relay service, which is 18001 number, followed by 07953 966 250. This would connect you with representatives that would relay communication between you and EE customer service for your convenience.

EE Customer Service Contact Number to Pay Bill 07953 966 250

You could pay your bill for your Pay Monthly account by calling EE number to pay bill at EE customer service contact number 07953 966 250 using any phone. Call 150 if dialing from an EE device or EE phone number abroad +44 (0) 7953 966 250 in case you’re calling from outside UK. Payment methods accepted over the phone are Maestro, Amex, MasterCard, Visa Debit or Visa. Payment can also be done via text if you have your card setup on your online account. To pay EE bills by text, enter the following: CR (space) your card’s last four digit (space) payment amount (space) your card’s security number and send it to 150. For example: CR 1234 5 123.

Another option is to setup direct debit on your EE online account by logging in here. You could also pay by telephone or Internet banking. You would need the following information for this:

  • Payment Reference: Your account number with EE
  • Sort Code for EE: 40-02-50
  • Bank Account Number of EE: 31012304

If you prefer to send your payment by check, make sure that it’s payable to EE and that you have your account number, as well as your mobile number written at the back of the check. Get the payment slip on your bill’s last page. Fill up the needed information and send it together with the check to the following address:

EE Limited PO Box 238 SHEFFIELD S98 1PS

Note that it could take up to five business days for your check to reach EE. That being said, make sure that you send your payment early to avoid late fees.

EE Complaints Number 0207 362 0200

If you have complaints about EE, call the same customer service number that you would call for your general concerns for Broadband and EE TV (0207 362 0200), Small Business, Mobile and SIM Only (07953 966 250), 4GEE Mobile WiFi (07953 966 502) and Large Business (0800 079 3333 free number). Customers with disabilities may dial EE complaints number 0808 121 1122 from anywhere in the United Kingdom or EE customer care number +44808 121 1122 if calling from abroad. You may also send them an email via their online form at http://ee.co.uk/help/safety-and-security/my-digital-life/complaint-form. Complaints could also be sent to their office at the following address:

For Mobile and Business Broadband Customers:

EE Customer Services 6 Camberwell WaySunderland Tyne & Wear SR3 3XN

For Home Broadband Customers

EE Customer Care PO Box 486 Rotherham S63 5ZX

You may forward the complaint to the escalation team if customer support was not able to satisfy you with their answer or solution. Dial EE helpline 0808 121 3333 to reach the complaint escalation department.

EE Voicemail Number UK 07953 222222

You could listen to your voicemail even if calling from another phone by dialing EE voicemail number UK 0795 322 2222 anywhere within United Kingdom. Dial +44795 322 2222 if calling from another country. You would be asked for your voicemail PIN in order to gain access to your messages. It’s important that your PIN is setup to ensure that only you would have access to your messages.

If you wish to change your voicemail, you may do so by calling voicemail and pressing * or the asterisk to go to the main menu and selecting option 3. Enter your preferred new PIN and once done, press # or the pound sign to save the changes made. You can’t use an old PIN that you already used before when changing to a new one. EE wants to make sure your PIN is secured, which is why there are certain requirements that your chosen PIN needs to meet and they are the following:

  • Must be 4 to 10 digits
  • All numbers must not be the same (example: 8888)
  • Should not be sequential (example: 5678 or 8765)
  • Must not be the same as the first digits of your mobile number without the 0
  • Must not be the same as the last six digits of your mobile number
  • Should not be 1210 or 2580 as these used to serve as default PINs.

Here are some things that you could do in order to protect your PIN and avoid unauthorized access to your voicemail:

  • Don’t use your birthdate as your PIN as this would be easy to guess, especially by people who know you
  • Change your PIN regularly
  • Keep your PIN a secret. If you suspect that someone knows it, change it right away
  • Do not write it down, just memorize it. This is because it may fall into the hands of the wrong person

In case you are calling from your EE mobile phone, just press and hold number 1 on your keypad and you could start listening to your voicemail. You may also set a greeting on your voicemail so that when people call you, they would know that they got the right number. Do this by accessing the main menu of your voicemail and choosing 2 for the option.

EE Contact Number UK for Recycle and Reward 0208 732 3798

Take part at the Recycle and Reward program by dialing EE contact number in UK, which is 0208 732 3798 to get more information about it. You can also send them a message at EE contact email address [email protected]. Aside from EE, they also welcome any network for this program. Sell your old phone to them and it would be recycled. Find out how much it would cost by visiting their site at https://recycle.ee.co.uk/.

A list of popular devices is listed on the page, together with the price on how much they would pay for it.

There’s also a search field where you could type the model or IMEI of your mobile device so it would be easier for you to find the price that you could earn from selling it. They promise to pay the quoted price or they would return your device for free. When it comes to sending the device:
you will be sent a pack that would contain everything that you would need for shipping the item. That includes the postage so you wouldn’t be spending anything for it.

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