Vodafone Contact Numbers, Helpline, Broadband, Support and Complaints

  • Company Name: Vodafone
  • Contact Number: 191
  • HQ Address: The Connection, Newbury, Berkshire, RG14 2FN, England
  • Opening Hours: Monday to Sunday, 8am to 9pm
  • Website: www.vodafone.co.uk

important Vodafone numbers, departments, opening hours and postal address:

Department Contact Number Opening Hours
Customer Support from Vodafone Mobile 191
Free from Vodafone mobile
Monday to Sunday, 8am to 9pm
Vodafone UK Switchboard 0163 533 251
Standard call charges
Monday to Sunday, 8am to 9pm
Customer Support Abroad +44 783 619 1191
Free from Vodafone mobile
Monday to Sunday, 8am to 9pm
Complaints 0808 004 4900
Monday to Sunday, 8am to 9pm
Accessibility 0333 304 3222
Standard call charges
Monday to Sunday, 8am to 9pm
Business Customers Sales 0808 099 6777
Monday to Friday, 8am to 8pm
Personal Customers Sales 0808 040 8408
Monday to Sunday, 8am to 8pm
Medium to Large Business Inquiries 0808 004 4495
Monday to Sunday, 8am to 9pm
Media Inquiries 0163 569 3693
Standard call charges
Monday to Sunday, 8am to 9pm
Brand Inquiries 0207 803 2000
Standard call charges
Monday to Sunday, 8am to 9pm

Vodafone Contact Number for Personal Customers 0333 304 0191

Be personal and get good service
  • Personal customers with questions or concerns about their service may call Vodafone contact number 0333 304 0191 local rate.
  • Contact number for customers with Vodafone mobile can simply call: 191 free number.

This is both phone numbers are for pay monthly and pay as you go users. Pay monthly customers are given allowance on their minutes, text and data that they can use for a fixed amount. You will be notified if you are about to consume your allowance. Call this Vodafone helpline if you want to know your options for using more than the allowance or limit on your account. Pay as you go customers on the other hand top up their accounts and are charged from their balance whenever they use the service for texting, calling or browsing the Internet.

Personal customers are advised to register for a My Vodafone account online. This is an online account where they can use to login, access various information about their account, as well as perform different processes including adding credits. Register a new account or login if you already have one. You would need your phone, mobile number and email address in order to register. Some of the things that you can enjoy for registering an online account are the following:

  • Check upgrades and rewards
  • Edit your settings
  • View credit balance
  • Top up or add credits to your number

If going abroad, you could still use your data as Vodafone has partnered with different networks in various countries. To know the charges and know more about the roaming services offered by Vodafone to their customers, go to this site. Vodafone contact number if you are calling from abroad is: +44 7836 191 191

Vodafone Customer Services Number for Business 0808 060 0802 free number

Businesses that have questions or concerns with their accounts may call Vodafone businesses  customers services number 0808 060 0802 free number.

business guy smiling with phone
Even big business need customer support!

Private businesses, corporations and public sectors are being served by Vodafone for their telecommunications needs. They offer phone and broadband services for businesses. Those who use their broadband service are recommended to have an anti-virus software installed in their system and they recommend F-Secure SAFE. Businesses that have both phone and broadband service are also advised to change their channels on their broadband router as it may compete with the signal used by the phone. This may result to slower service, which is why channel must be changed. This can be done by following these steps:

  1. Sign in with your Vodafone broadband router password on broadband router page. The password is available at the back of your router.
  2. Click the Advanced tab and select Advanced Wifi settings.
  3. Go to Channel settings and choose a different channel.
  4. Select Update Channel and click on Apply.

It’s also recommended that you change the default password to something that is easy for you to remember but difficult for others to guess. This would enhance the security of your broadband router. Here’s how you can change your broadband router password:

  1. While logged in to your router, click the Wi-Fi tab.
  2. Change the password or the Encryption Key and click Apply once done.

The Vodafone business broadband router also has various content control profiles. When you first use the service, it is set to offer. This means that all sites can be accessed by all users in your broadband network. The Safe (+18) profile setting blocks malicious sites, Super Safe (13-18) also blocks malicious sites. Aside from that, sites with gambling, tobacco, alcohol, crime, drugs, weapons, violence, hate and adult contents are also blocked. The Ultra Safe (<13) profile setting blocks all sites that Super Safe setting blocks, plus sites with games, social networks and sex education content.

Every business broadband customers can also purchase one static IP, call this Vodafone business number: 0808 060 0802 . Only one static IP address can be given to each broadband customer. If you move to a new place, the static IP wouldn’t go with you. You will be given a new one, which you need to add again on the network equipment setup in your new location.

Vodafone offers Smart Divert service to their phone customers. This service makes it possible to divert calls received from landline to any UK number. They only charge for the part that’s diverted and for accessing it. A new landline connection may be added to your new business premise if you want a second line apart from your existing line or you’re moving from Virgin Media.

Divert Page
Need to divert a number? here are the steps.

However, if there is an existing landline, this line would usually be used aside from the situations previously mentioned. Vodafone phone business has various features aside from Smart Divert, including call waiting, call divert, ring back, reminder call, call waiting, anonymous caller rejection and more.

Vodafone Phone Number for Personal Customers Sales 0808 040 8408 free number

If you need to get in touch with the Vodafone sales team, call: 0808 040 8408 free number. They may choose pay monthly if they want to be under a contract and pay fixed price every month for the allowance given to them. There are various phones available that come with this service. Pay as you go customers may also choose from the different phones offered by Vodafone to go with their account.

SIM only customer service number is 191 free from Vodafone mobile, or 03333 040 191 – standard rate call is also offered. Customers may also choose from pay monthly and pay as you go account, but instead of getting the bundled phone offered by Vodafone, they would be using their existing phone. This is possible as long as it’s compatible with Vodafone service.

Vodafone tablets and dongles are also available and they come with data allowance that come in varying rates. Accessories like headset and memory cards are also available. Call this Vodafone helpline number if you have questions about these services and products being offered or if you wish to join or make a purchase. You could also shop and buy online at https://www.vodafone.co.uk/shop/index.htm. Dial this Vodafone contact number if you need a new SIM because your old one was damaged or missing, or if you made an upgrade. If this is case, a SIM swap must be performed so that your number would be moved to your new SIM. This process can be done here.

Have your SIM card and phone ready as they would be needed for this. Make sure that you have also transferred or backed up your content to ensure that you’ll have access to them afterwards. To do the SIM swap:

  1. Enter your phone number on the given field. If you’re not sure what your number is, dial *#100# on your mobile device and press the call button.
  2. Do not remove your old SIM from your phone as a text code would be sent there. Once you get the code, type it on the next field.
  3. Type in the number of your new SIM.
  4. Request SIM Swap.

Vodafone Help Number for Business Customer Sales 0808 099 6777 free number

usage comparison

Various products and solutions are offered to business customers and you could learn more about them by calling Vodafone Business  help number 0808 099 6777 free number. Business people may choose from the phones offered that are ideal for business use. They come in varying prices and specific allowance on minutes and data both for local and international use.

Vodafone Number for Complaints 0808 004 4900 free

Call Vodafone complaints number 0808 004 4900 free number if you have complaints on the products or services provided by Vodafone. Vodafone are committed in fixing the complaints of their customers as soon as possible. Aside from calling this Vodafone customer services number, there are also other options on how to let them know about your issues. This can be done online by filling up the online form at http://www.vodafone.co.uk/vodafone-uk/forms/complaints-b/index.htm#complaintForm.

Complaints sent online are usually settled within five days. However, if the issue can’t be resolved within this time frame for some reason, they will call you to give you specific window on when you should get a resolution. This typically wouldn’t be over than eight weeks. You may also give full details on your complaints through post by sending it to this Vodafone complaints address:

Customer Relations Manager Vodafone Limited The Connection Newbury Berkshire RG14 2FN

If your complaints have not been resolved within eight weeks, you may forward your complaints to the Office of the Ombudsman for Vodafone. This office handle disputes between customers and telecommunication companies. Call 0330 440 1614 or send a fax to 0330 440 1615. You may also send them an email to [email protected]. You may also send a letter to:

Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU

Vodafone Helpline for Accessibility Customers 0333 304 3222

vodafone accessibility

Accessibility customers with questions or concerns about their service mat call Vodafone helpline 0333 304 3222. Vodafone wants to make sure that their service is available for everyone. Wide selections of services are offered to those who have difficulties hearing, speaking, moving or seeing. Contracts and bills can also be sent in different formats preferred by the customers like audio, large print and Braille.

They can also help discuss the products and services that accessibility customers may need. Some of these products and services include cheaper text only price plans for hearing impaired, phones designed for those with limited movement like Doro PhoneEasy 632 and Alcatel 2000, and SignVideo BSL Live Service.

Vodafone Contact Number for Topping Up 2345 free from Vodafone pay as you go

  • Vodafone Pay as you customers can top up or add credits to their account using debit or credit card by dialing Vodafone free top up contact number 2345.
  • After you registered for topping up, you can text “TOPUP” to 2345.
  • Call: *#1345* with the top up voucher number and lastly: #.
  • If you would like to automatically top up your account, just call: 18829

A Top Up swipe card can also be purchased from several retail stores and used for up.


Connect your phone with your swipe card by calling the same Vodafone contact number UK. You may also top up at a cash machine using your debit card or banking app if your bank offers one.

Vodafone Telephone Number to Pay Bills 56677

Call Vodafone automated bills and payment telephone number 56677 to pay your bills if you are a pay monthly customer.

You may also setup a direct debit so that payment would be automatically deducted. Ready your account number and sort code as this would be needed for process. To set up direct debit, follow the steps below:

  1. Sign in to your My Vodafone account.
  2. Select See Bill and choose Manage Payment Methods.
  3. Click Add New Direct Debit and enter the information needed.
  4. Save the details once done.

You may also pay your bills using your My Vodafone account even if you don’t have a direct debit setup by choosing Make Payment Now under Your Bills. Enter the required payment information and send payment. You can also check your bills on your online account by going to See Bill then selecting See Bill as a PDF. If you have a My Vodafone account, your monthly bill will also be sent to you by email. If you do not have an online account registered, a text would be sent to you containing your total bill. You can also dial Vodafone number from mobile – current usage number: 44555 to hear your bill amount and use.

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