TFL Phone Numbers

  • Company Name: Transport for London
  • Main Contact Number: 0871 976 8169
    Calls to 0871 numbers cost 13p per minute plus your phone company access charge.
  • HQ Address: 14 Pier Walk, London, SE10 0ES
  • Opening Hours: Monday to Sunday, 8am to 8pm
  • Website: tfl.gov.uk
tfl

To reach one of the customer service representatives from Transport for London, the phone number to call is 0871 976 8169 – calls to 0871 numbers cost 13p plus your phone company access charge. If you wish to call a 03 number local rate, you can call: 0343 222 1234. The lines are open 7 days a week, including public holidays. Tfl has other dedicated contact numbers that you can use for your specific enquiries.

TFL service phone numbers and opening hours

Department Contact Number Opening Hours
TfL Customer Service Number and Complaints 03 number 0343 222 1234 Monday to Sunday, 8am to 8pm
TfL Customer Service Number – Fax 0343 222 7000 Monday to Sunday, 8am to 8pm
TfL Customer Service Number – Textphone 0800 112 3456 Monday to Sunday, 8am to 8pm
Congestion Charge Queries 0343 222 2222 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Fleet Auto Pay 0207 649 9860 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Low Emission Zone 0343 222 1111 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Low Emission Zone (Textphone) 0207 310 8999 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Santander Cycle Queries, Lost or Stolen Key 0343 222 6666 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Taxis & Minicabs 0343 222 4000 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Dial-a-Ride Customer Service, Book by Phone 0343 222 7777 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Trams Lost Property Helpline 0208 681 8300 Monday to Friday, 8am to 10pm, Saturday, 9am to 3pm
Press Office Contact 0845 604 4141 Monday to Friday, 7.45am to 7pm

Transport for London Customer Service:
0343 222 1234

Call the Transport for London customer service 0343 222 1234 if you would like to get in touch with a member of their customer service team. This is the phone number that you can call for any questions or concerns that you may have with regard to the Transport for London oyster card, fares and payments, refunds, travel services, and roads. If you are not satisfied with the product or service that you have been provided with and would like to make a complaint, you can do it through this phone number as well.

For customers who have hearing disabilities and are using a textphone, the phone number to call is 0800 112 3456 free number.

Other Ways to Contact Transport for London

Aside from calling the Transport for London customer service telephone number, there are other ways that you can do to send your enquiries. You can submit your questions or concerns to them by fax on 0343 222 7000. Alternatively, you can follow them on Twitter so that you can also get news and information about London’s transport system. If you would prefer to make an enquiry by post, then write a letter to them at the Transport for London address below:

TfL Customer Services

4th Floor 14 Pier Walk London SE10 0ES

Transport for London Congestion Charge Queries Number 0343 222 2222

Contact Congestion Charge

For any enquiries that you may have relating to the Congestion Charge, call the Transport for London customer service telephone number 0343 222 2222. Alternatively, you can enquire online by completing their email contact form or write them a letter at the following address:

PO Box 344 Darlington DL1 9QE

If you are calling about Fleet Auto Pay, dial the Transport for London contact number helpline 0207 649 9860.

Transport for London Low Emission Zone Help Number 0343 222 1111

Dial the Transport for London customer service telephone number 0343 222 1111 for any questions or concerns that you may have with regard to Low Emission Zone (LEZ). If you are calling using a textphone, call 0207 310 8999. Apart from giving them a call, you can make an LEZ enquiry online by filling in their email contact form or by sending them an email at [email protected]. If you would like to send your queries by post, write to the Transport for London address below:

PO Box 343 Darlington DL1 9QD

Transport for London Santander Cycle Queries Telephone Number 0343 222 6666

In order to speak to a member of the customer service department call: 0343 222 6666. This is the dedicated phone number to contact if you would like to find out more about Santander Cycles. If your key has been lost or stolen, report it by calling this phone number immediately to prevent any extra ride charges. Alternatively, your Santander Cycle queries can be submitted online by completing the email contact form on their website. To enquire by post, send a letter to the Transport for London address below:

PO Box 1214 Enfield EN1 9ST

Transport for London Taxis & Minicabs Helpline 0343 222 4000

Call the Transport for London customer service telephone number 0343 222 4000 for any questions or concerns that you may have regarding taxis and minicabs. Alternatively, you can make an enquiry online using their email contact form. You can also send your queries to the following Transport for London address:

Surface Transport Customer Services

4th Floor Palestra 197 Blackfriars Road London SE1 8NJ

Transport for London Dial-a-Ride Customer Service Number 0343 222 7777

dial a ride tfl

In order to get in touch with a member of the Dial-a-Ride customer service team, call the Transport for London contact number helpline
0343 222 7777. You can call this phone number whether you have any questions or concerns with regard to Dial-a-Ride, or would like to make your booking over the phone. You can also manage your existing booking through this phone number, such as cancelling or amending a booking. Make sure to make your booking at least one day in advance. If you would prefer to make a booking online, visit the Transport for London booking page.

In case you are not happy with the service that you have been provided by a Dial-a-Ride staff member, call this Transport for London customer service telephone number and press option 3, or send them email at [email protected].  Your enquiries, questions or complaint can also be submitted by post. If you would prefer to write to them, send it to the following address:

PO Box 68799 London SE1P 4RD

Transport for London Trams Lost Property
0208 681 8300

tfl lost property contact detils

Call the Transport for London  0208 681 8300 in order to enquire about lost property on Trams services.. For boats, get in touch with the boat operator. For piers, send them your enquiries through email at [email protected]. The company also has their email contact form that you can use to ask about lost property on London Buses, London Underground, Docklands Light Railway, London Overground, Victoria Coach Station, Black Cabs, Emirates Air Line and TfL Rail. Note that it may take up to 10 days for the items that they find to be delivered from stations and garages and entered on their system.

Transport for London Press Office Contact Number 0845 604 4141

Dial the Transport for London contact number: 0845 604 4141 to get in touch with their  team. This is the contact number to call for your media enquiries. Alternatively, you can make an enquiry by sending them an email at [email protected]. Note that these contact details are for journalist enquiries only and the Transport for London Press Office is unable to help with general queries or complaints.

Transport for London Investor Relations Queries

For investor relations queries, talk to one of the Transport for London experts via email at [email protected]. Alternatively, your questions or concerns can be submitted by letter at the address below:

Group Treasury Transport for London Windsor House 42-50 Victoria Street London SW1H 0TL

Transport for London Careers

Transport for London offers a wide range of opportunities and a great place to develop your skills. If you are looking to work and become a part of their growing team, you can visit the Transport for London jobs page in order to find out more about their current career vacancies. Alternatively, you can follow them on Twitter for career information and on LinkedIn for jobs, apprenticeships and graduate opportunities.

Contact Transport for London Through Social Media

How to Find the Transport for London Contact Us Page

Customers who have general enquiries can find the Transport for London customer service telephone numbers by visiting their official website at https://tfl.gov.uk/. Scroll down to the bottom of the web page, then click on the About TfL link under the Help & contacts column on the left corner.

contact us tfl

Once you are in the About TfL page, scroll down until you are able to see the Transport for London contact number helpline that you are looking for. The web page will also provide you with the other ways that you can do to get in touch with the company’s customer service team.

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