UK Customer Service Contact Numbers Lists

Spark Phone Number List

Direct Spark Energy Contact Number: 0345 034 7474

More Spark Energy direct telephone numbers, opening hours and important Spark departments:

Department Contact Number Opening Hours
Customer Service, Priority Services Register 0345 034 7474 Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm
Automated Service for Payments and Meter Readings 0345 130 8966 Monday to Sunday, 12am to 11:59pm
Customer Complaints Team 0345 130 8355 Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm
Customer Complaints Team (Formal) 0345 130 8354 Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm
Gas Emergency Service 0800 111 999 Monday to Sunday, 12am to 11:59pm

Customer service update:


How to Find Spark Contact Numbers

To find the Spark telephone numbers to call, go to their website at https://sparkenergy.co.uk/. Scroll down to the bottom of the page, then click on the Contact Us link at the bottom left corner. It will take you to the page where you can get the Spark customer help number that you are looking for.

Taken from: https://sparkenergy.co.uk/contact-us

Spark Customer Service 0345 034 7474

Call the Spark customer service number 0345 034 7474 if you have general enquiries about the gas and electricity services offered by Spark. Ask any questions with regards to the company, as well as make a payment over the phone. Submit your meter readings over the phone by making a call to this Spark telephone number. If you are experiencing financial difficulties and are unable to make a payment, call this phone number to discuss about the matter with one of Spark’s customer service specialists.

Aside from calling this phone number, you may also submit your queries to Spark by filling out their online contact form on their website at https://sparkenergy.co.uk/contact-us.

Spark is an electricity and gas supplier for customers across the United Kingdom, and they aim to provide every tenant with the best gas and electricity service possible. If you are looking to switch to Spark and would like to get a gas, electricity or dual fuel quote, do it online at http://sparkenergy.co.uk/compare. To get started, you will be instructed to put in your postcode, and will be asked if you have moved in yet. Choose the type of quote that you are looking for, as well as your preferred method of payment.

If you are a pensioner, have a visual or hearing impairment, are registered disabled or have long-term ill health issues, sign up for the Spark Priority Services Register by calling this Spark contact number or by filling out the online registration form with the necessary information and returning the form to Spark. Visit http://sparkenergy.co.uk/documents/spk_psrformpdf-apr16.pdf to get it done. The registration for this service is free of charge.

There are a lot of benefits that you can get when you are signed up for the Priority Services Register, such as having your meter moved so that it would be easier for you to access, and being sent someone to read your meter for you if you are not able to read it by yourself. In addition, you can request to have your statement bills and meter readings in Braille, large type, or audio tape. Spark would also make sure that your supply is reconnected or fixed as a priority in case it is interrupted, and provide your appliances with adaptors or controls to make them easier and more convenient to use.

While there is no Spark telephone number for media and press enquiries, journalists can go to this web page www.bigpartnership.co.uk or send an email to spark@bigpartnership.co.uk. They are available to answer all queries from Monday to Friday, 9am to 5pm.

Spark Automated Service for Payments and Meter Readings Customer Helpline 0345 130 8966

If you would like to make a payment or submit your meter readings to Spark through their automated service, contact the Spark customer service number 0345 130 8966. The lines are open any time of the day, 7 days a week.

Spark Customer Complaints 0345 130 8355

If you are not satisfied with the service that you have been provided, make a phone call to the Spark customer Complaints 0345 130 8355. Once you let your energy supplier know about your feedback, the account managers will look for solutions to straighten out the issue for you as quickly as possible, which in most cases is done on the same day. They will also take note of your complaint to help their service improve in the future. If the issue was not resolved to your satisfaction, then you have the option to raise a formal complaint.

Spark Customer Complaints Team (Formal)
0345 130 8354

If you would like to make a formal complaint, call the Spark customer Complaints number 0345 130 8354. Talk to a member of the Spark complaints team who will assist you further and answer any questions that you may have. You will be provided with a complaint case number and you will be asked to allow 24 hours for the problem to be resolved.

In case Spark needs more time to look through your complaint, they will provide you with the full details of the person who is dealing with your complaint. One of the customer relationship managers will go through the issue and aim to give a resolution within the next five working days. If the issue has not been resolved within the following five working days, or if the case is complex and there are other suppliers or agencies involved, they will let you know and give you updates regularly. If you are not satisfied with how Spark has handled the matter for you, then you can request for the issue to be reviewed further by their senior manager.

In case your complaint has not been resolved within eight weeks, you have the option to ask for a letter that will allow you to get in touch with the Energy Ombudsman. They are an expert when it comes to finding solutions for energy customer complaints. Give them a phone call at 0330 440 1624, or if you are contacting them using a textphone, dial 0330 440 1600. You can also write them a letter and send it to Energy Ombudsman, PO Box 966, Warrington, WA4 9DF or send them an email and address it to enquiries@energy-ombudsman.org.uk. Any decision made by the Energy Ombudsman would be binding for the supplier.

Spark Gas Emergency Service Customer Help Number 0800 111 999 Free Number

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