Octagon direct Contact Number:
0344 561 4615
| Department | Contact Number | Opening Hours |
| Customer Service Enquiries and Complaints | 0344 561 4615 | Monday to Thursday, 9am to 7pm, Friday, 9am to 6pm, Saturday, 9am to 4pm |
| New and Existing Claims, Legal Expenses and Replacement Vehicle Cover Claim | 0344 815 4975 | Monday to Sunday, 12am to 11.59pm |
| Windscreen Cover Claims | 0800 011 3685 | Monday to Sunday, 12am to 11.59pm |
| Direct Debit Enquiries | 0344 736 9836 | Monday to Thursday, 9am to 7pm, Friday, 9am to 6pm, Saturday, 9am to 4pm |
| Car Insurance Quotations | 0844 561 4610 | Monday to Thursday, 9am to 7pm, Friday, 9am to 6pm, Saturday, 9am to 4pm |
| Van Insurance Quotations | 0844 561 4608 | Monday to Thursday, 9am to 7pm, Friday, 9am to 6pm, Saturday, 9am to 4pm |
| Car or Van Insurance Policy Renewal | 0844 561 4605 | Monday to Thursday, 9am to 7pm, Friday, 9am to 6pm, Saturday, 9am to 4pm |
| Vehicle Breakdown Assistance | 0344 561 4616 | Monday to Sunday, 12am to 11.59pm |
| Extended Personal Accident Cover Claims | 0370 241 4539 | Monday to Friday, 9am to 5pm |
| Lost Keys Claims | 0344 381 4541 | Monday to Sunday, 12am to 11.59pm |
| Windscreen Cover Claims (Third Party, Fire and Theft Policies) | 0344 381 4529 | Monday to Friday, 9am to 6pm |
| Tools in Transit Claims | 0344 381 4570 | Monday to Friday, 9am to 5pm |
How to Find the Octagon Contact Phone Numbers
In order to find the Octagon customer service telephone numbers, go to their website at http://www.octagoninsurance.com/. Scroll down to the bottom of the page, then click on the ‘Contact us’ link. It will take you to the web page where you have to select a category to get the Octagon contact number helpline that you are looking for.
Octagon Customer Service and General Enquiries Contact Phone Number 0344 561 4615
Call the Octagon customer service telephone number 0344 561 4615 for any questions or concerns that you have with regard to your car or van insurance policy. Through this phone number, you can make amendments, make changes to your address or vehicle, or cancel your policy. This is also the Octagon contact number helpline to call if you are unfortunately not satisfied with the service that you have been provided and would like to make a complaint. Alternatively, you can make an enquiry online by logging into your account or by sending them an email at [email protected].
Aside from calling the Octagon contact phone number, your complaint can be submitted by post to the following address:
Octagon Insurance Services Europa House Midland Way Thornbury Bristol BS35 2JX
Within 5 working days, the company will aim to respond to you by writing or by email to confirm that they have received your complaint. They will endeavour to deal with your complaint as efficiently as possible, but if they need to investigate further in order to resolve the issue, they will do their best to provide you with their final response to your complaint within 4 weeks. Their final response will include all the reasons for their actions or decisions, along with the contact details of the Financial Ombudsman Service. Otherwise, Octagon customer service team will explain why it is not yet possible to provide you with a final response, and let you know when they will be ready to do so. They will aim for their response to not exceed 8 weeks but if it does, they will give you an explanation as to why it has not been possible to give you their final response and let you know they will be able to do so. At this point, the company will also advise you of your rights to refer the issue to the Financial Ombudsman Service, which is a free and independent service for resolving complaints with regard to financial matters.
In case you are not satisfied with the company’s final response to your complaint, or with the provided reasons for any delays beyond 8 weeks, you have the option to get in touch with the Financial Ombudsman Service. Give them a call on 0800 023 4567 free number or 0300 123 9123. Alternatively, you can send them an email at [email protected] or write to the following address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Any complaint referred to the Ombudsman needs to be done within 6 months of the date of the company’s final response. There is a possibility that your complaint may not be eligible for further review of the Financial Ombudsman Service. If that is the case, one of their representatives will let you know of your options, or you may prefer to look for your own professional or legal advice.
The European Commission has a dedicated online dispute resolution service for consumers that have a complaint regarding a product or service purchased online. If you would prefer to submit your complaint this way, it will be referred to the Financial Ombudsman Service. You can access the online dispute resolution service by clicking on this link. Make sure to quote the company’s email address, which is [email protected]. Alternatively, you can get in touch with the Financial Ombudsman Service directly.
Octagon is always interested in new marketing and business opportunities. Should you have any idea or suggestion, email them at [email protected].
Octagon New and Existing Claims Contact Number Helpline 0344 815 4975
Contact Octagon customer service telephone number 0344 815 4975 anytime to make a new car, van insurance, or Legal Expenses and Replacement Vehicle Cover claim. If you would like to enquire about the progress of your existing claim, this phone number is available from Monday to Friday, 9am to 5pm. All accidents or claims must be reported, regardless of whether you would like to make a claim or not, and whether or not you are at fault. Keep in mind that if you do not report an accident or claim, this may cause your insurance to be invalid.
For Extended Personal Accident Cover claims, call 0370 241 4539 during their operating hours. If you need to make a claim for your lost keys, the Octagon contact phone number to dial is 0344 381 4541. For Third Party, Fire or Theft Policy holders that need to make a windscreen cover claim, call 0344 381 4529. For claims on Tools and Transit, dial 0344 381 4570.
In order to submit your proof of No Claims Discount (NCD), send an email to [email protected], or write a letter to the address below:
NCD Proof Octagon Insurance Services Europa House Midland Way Thornbury Bristol BS35 2JX
Alternatively, you can request your proof of No Claims Discount online.
Octagon Windscreen Cover Claims Contact Phone Number 0800 011 3685 Free Number
For windscreen cover claims, the Octagon customer service telephone number to dial is 0800 011 3685 free number. If you have damaged vehicle glass, you can book an appointment to get it repaired at any time of the day, 7 days a week. The company will then make arrangements with Autoglass, the UK’s leading vehicle glass repair and replacement company, to have your windscreen fixed. If you have a windscreen chip, they can usually work on it at no charge, subject to your insurance. They will always aim to repair a chipped windscreen first rather than replacing it right away. Windscreen repair is fast and hassle-free, and it only takes around half an hour to be done.
Octagon Direct Debit Enquiries Customer Help Number 0344 736 9836
For customers that make a payment monthly, call Octagon customer service telephone number 0344 736 9836 if you need to make changes to your direct debit date or payment details, pay for your policy in full, or sign your credit agreement. You can also manage your Premium Credit account online.
Octagon Car Insurance Quotations Customer Service Telephone Number 0844 561 4610
To get a car insurance quote, call Octagon contact number helpline 0844 561 4610 or do it online. If you are looking to get a van insurance quote, the phone number to dial is 0844 561 4608, or you can get a quote online as well. In order to renew your Octagon car or van insurance policy, get in touch with their dedicated Octagon customer service team by calling 0844 561 4605. They will send you a reminder prior to the expiration of your current policy, which will explain what you need to do to renew your car insurance policy with Octagon for another year. Should you have bought your policy using their recommended payment plan provider, they will automatically renew your cover, unless you tell them not to renew it. If you are in need of a replacement copy of your insurance certificate, you can complete the online request form here.
Octagon Vehicle Breakdown Assistance Contact Number Helpline 0344 561 4616
If you have bought the company’s breakdown cover and need assistance, call Octagon customer service telephone number 0344 561 4616. In case you are not able to make contact through this phone number, dial 0120 671 4819.
