Direct Experian Contact Number List
|Department||Contact Number||Opening Hours|
|Experian Customer Service||0800 013 8888||Monday to Friday, 8am to 7pm, Saturday, 8am to 4pm|
|ProtectMyID Related Enquiries||0344 481 0001||Monday to Friday, 8am to 7pm, Saturday, 8am to 4pm|
|Autocheck Service Support||0870 013 1696||Monday to Friday, 9am to 5pm|
|Customer Relations Team||0344 481 8197||Monday to Friday, 9am to 5pm|
|Business Services Enquiries||0115 941 0888||Monday to Friday, 8am to 7pm, Saturday, 8am to 4pm|
|Experian Business Express Sales||0844 481 0030 *Up to 9p/minute and access charge*||Monday to Friday, 8.30am to 5.30pm|
|Experian Business Express Support||0844 481 0028 *Up to 9p/minute and access charge*||Monday to Friday, 8.30am to 5.30pm|
How to Find the Experian Contact Us Page
In order to find the Experian customer service phone numbers, go to their website at http://www.experian.co.uk/. Scroll down to the bottom of the page, then click on the Contact Us link. It will take you to the web page where you have to select a category to get the Experian contact number helpline that you are looking for.
Experian Credit Expert Number: 0800 013 8888 or 0344 481 0800
Call Experian customer service telephone number 0800 013 8888 free number or 0344 481 0800 if you would like to make an enquiry with regard to your Experian Credit Expert membership. Aside from giving them a phone call, you can also submit your enquiries through email and send it to [email protected]. If you would prefer to enquire by post, then write to the following address:
Credit Expert PO BOX 7710 Nottingham NG80 7WE
Experian is the number one global information service company, providing data and analytical tools to their customers all over the world. They help businesses in terms of managing credit risk, preventing fraud, targetting offers for marketing, and decision making. They also provide people with their credit report and credit score information, and protection against identity theft.
New customers can take advantage of the company’s 30-day free trial offer, and a monthly fee of £14.99 applies afterwards. Your free trial period starts upon your registration, and you may request for cancellation during your trial at no charge. Further verification of your ID may be required in order to access full service that may take up to 5 days.
To enquire about the company’s Credit Matcher, email the Experian customer service team at [email protected]. Credit Matcher uses your credit information and lenders criteria for lending and provides you with credit products that are matched to you. With Credit Matcher, you can get your free Experian credit score, see your eligiblity rating, discover credit deals offered by leading lenders, and compare the deals that you are more likely to qualify for.
If you need to contact them regarding £2 Statutory Credit Report, send them an email at [email protected]. Alternatively, you can make an enquiry by post and send it to the address below:
Customer Support Centre Experian Ltd PO BOX 9000 Nottingham NG80 7WF
Make sure to include the credit reference number along with your contact details when you are getting in touch with the customer support team. Please be advised that they can only resolve £2 Statutory Credit Report disputes by email or by post. Your statutory credit report tells about your credit history. It has both public and private information recorded under your name and is provided to authorized lenders performing a credit check through Experian. Lenders utilize credit reports in order to make decisions and determine whether or not you are eligible for a credit. You can apply for your statutory credit report online or by post. When you fill in your application form, they suggest that you provide them with all your previous addresses for the last 6 years, including the postcodes. This is to ensure that you would see all the details on your credit report, which a credit issuer would be able to see in case you apply for a credit.
Experian ProtectMyID Related Enquiries Contact Phone Number 0344 481 0001
For any questions or concerns that you may have that is related to ProtectMyID, contact Experian customer service telephone number 0344 481 0001. Apart from giving them a phone call, you also have the option to send your enquiries to them via email at [email protected] or log into your ProtectMyID online account. Should you prefer to submit your enquiries to them by post, write to the following address:
ProtectMyID PO BOX 9639 Nottingham NG80 1AE
Experian Autocheck Service Support Customer Help Number 0870 013 1696
Contact Experian customer service phone number 0870 013 1696 for any enquiries that you may have with regard to the company’s Autocheck service. Alternatively, you can make an enquiry by sending them an email at [email protected] or by sending them a letter to the address below:
AutoCheck Service Support The Sir John Peace Building Experian Way NG2 Business Park Nottingham NG80 1ZZ
Experian Customer Relations Team Contact Phone Number 0344 481 8197
If you are not satisifed with the service that you have been provided and you would like to make a complaint, the Experian customer help number to call is 0344 481 8197. You can also submit your complaint to them by sending them an email at [email protected] or by sending them a letter to the following address:
Customer Relations Team
Experian PO BOX 8000 Nottingham NG80 7WF
When you contact them to file a complaint, they will investigate it completely and let you know about what will happen next. In order to help them to review your complaint, make sure to provide them with the following information:
- Your full name, address, and your preferred daytime contact phone number
- Your e-mail address
- A complete description of the circumstances, facts, and the reason why you are making a complaint
- The impact that it has had on you
- Any account number or reference number
Upon their receipt of your complaint, they will aim to resolve the issue for you in the most efficient manner. If they are not able to do it, they will further investigate your complaint and will get back to you. In case that they have not been able to resolve the issue for you at once, they will acknowledge your complaint within 5 business days. Whether they can resolve your complaint right away or not, they may get in touch with you to ask for some clarification or to discuss the available options with you.
They will give you an update after 4 weeks if they have not completed their investigation by the time. Typically, they will provide you with their final response within 8 weeks of receiving your complaint. Their final response will let you know of what they have found, what they will do, as well as the reason why they came to that conclusion.
In case you are still not satisfied with the resolution after they have done these steps, then a provider of an alternative dispute resolution may be able to help depending on the nature of the issue. You will be given the information about the applicable providers during the time of completing the steps. For instance, if you are a consumer and you are complaining about your credit file or financial service, then you will have the option to forward your complaint to the Financial Ombudsman Service.
The Ombudsman is responsible for resolving disputes between consumers and businesses like Experian. Small businesses, charities, as well as trusts may also be able to get in touch with the Ombudsman for complaints regarding some subjects. They are independent and it is free to use their services. You can contact the Ombudsman by giving them a call on 0300 123 9123.
If calling from outside the UK, the phone number to dial is +44 2079 641 000. Alternatively, you can email them at [email protected], or visit their website at www.financial-ombudsman.org.uk. If you would prefer to send them a letter, then write to the following address:
Financial Ombudsman Service Exchange Tower London E14 9SR
Experian Business Services Enquiries Contact Number 0115 941 0888
For any enquiries that you may have with regard to the company’s business services, contact the Experian customer service phone number 0115 941 0888. Aside from calling this phone number, you can also make an enquiry online by filling in their business services email contact form. If you would like to enquire or avail of the Experian Business Express service, dial 0844 481 0030 *Up to 9p/minute and access charge*. To make an enquiry about your existing Experian Business Express membership, the Experian contact phone number is 0844 481 0028 *Up to 9p/minute and access charge*. Alternatively, you can ask questions through their live chat. A service representative will be available to address your enquiries from Monday to Friday, 8.30am to 5.30pm.
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