Friends Provident / Friends Life Contact Numbers

  • Company Name: Friends Provident / Friends Life
  • Contact Number: 0345 600 3122
  • HQ Address: Pixham End, Dorking, Surrey, RH4 1QA
  • Opening Hours: Monday to Friday, 9am to 5pm
  • Website: www.friendslife.co.uk
Department Contact Number Opening Hours
Insurance Policy Queries (F and L, 10 Characters Long) 0345 600 3122 Monday to Friday, 9am to 5pm
Insurance Policy Queries (F and L, 10 Characters Long) – International +44 1392 844 407 Monday to Friday, 9am to 5pm
Insurance Policy Queries (H, J and L, 7 Characters Long) 0345 070 7099 Monday to Friday, 8am to 6pm
Insurance Policy Queries (H, J and L, 7 Characters Long) – International +44 `1708 678 294 Monday to Friday, 8am to 6pm
Insurance Policy Queries (3) 0345 300 1942 Monday to Friday, 8am to 6pm
Insurance Policy Queries (3), Pension Queries, Investment Queries, Long Term Care, Friends Provident Stakeholder Schemes – International +44 1179 899 000 Monday to Friday, 9am to 5pm
Insurance Policy Queries (2,4,5,6,8) 0345 732 2223 Monday to Friday, 8am to 8pm
Insurance Policy Queries (2,4,5,6,8) – International +44 1179 893 000 Monday to Friday, 8am to 8pm
Long Term Care Queries 0345 777 7543 Monday to Friday, 8am to 5pm
Pension Queries (100) 0345 300 3172 Monday to Friday, 8am to 6pm
Pension Queries (400, 500 Pre-Retirement), Investment Queries (200) 0345 603 3419 Monday to Friday, 8am to 6pm
Pension Queries (400, 500 Currently In Drawdown) 0345 603 1061 Monday to Friday, 8.30am to 6pm
Policy Queries (Other), Investment Queries (Wealth Solutions Bond and Protected Investment Portfolio Bond) 0345 602 9199 Monday to Friday, 8.30am to 6pm
Investment Queries (Wealth Solutions Bond and Protected Investment Portfolio Bond) – International +44 1392 842 244 Monday to Friday, 9am to 5pm
Friends Provident International 0172 241 5088 Monday to Friday, 8am to 5pm
Friends Provident International – International +44 1722 415 088 Monday to Friday, 8am to 5pm
Friends Provident Stakeholder Schemes 0345 602 9221 Monday to Friday, 8.30am to 6pm

How to Find Friends Life Contact Phone Numbers

Visit the website https://www.friendslife.co.uk/ if you would like to get the Friends Life customer service telephone numbers. Click on the Contact Us link at the top of the web page. You will then be directed to the web page where you have to select a topic to get the Friends Life contact number helpline that you are looking for. Aside from contact numbers, the web page will also provide you with the other ways that you can do to get in touch with Friends Life.

friends provident contact us page
From: https://advisers.friendslife.co.uk/contact-us/

Friends Life Insurance Policy Queries (F and L, 10 Characters Long) Contact Phone Number 0345 600 3122

Call Friends Life customer service telephone number 0345 600 3122 for any questions or concerns that you have with regard to your life insurance policy. This is the phone number to dial if your policy number begins with the letter F or L and is 10 characters long. If you are calling from outside the UK, dial +44 1392 844 407. For any enquiries about Friends Life insurance policies that start with the letter H, J, or L, and is composed of 7 characters, call Friends Life customer service telephone number 0345 070 7099. From abroad, the phone number to dial is +44 1708 678 294.

Life insurance policies that begin with number 3 has a dedicated customer service team for enquiries, and you can get in touch with them by calling 0345 300 1942. If you are contacting them from overseas, the Friends Life contact number helpline is +44 1179 899 000. If your insurance policy starts with number 2, 4, 5, 6, or 8, call 0345 732 2223. From outside the UK, contact customer service on +44 1779 893 000.

Formerly known as Friends Provident, Friends Life is part of the Aviva Group, which is the largest insurance, pensions and healthcare provider in the United Kingdom. They help their 33 million customers save for the future and manage the risks of everyday life, with strong businesses in 16 markets in the UK, Europe, Canada and Asia. They combine life insurance, general insurance as well as asset management businesses under one brand. The company is committed to serving their customers to the highest standards and building a stronger business. Visit the Aviva Group page to know more about what they do. If you are looking to be a part of the team and work for the Aviva Group, visit Aviva careers page to find out more about their current job vacancies. For Investor Relations enquiries, go to their Investor Relations page to get further information. If you are a journalist with any enquiries, visit the Media Enquiries page for their contact details.

Aside from calling any of the Friends Life contact phone numbers above, you have the option to make an insurance policy enquiry online by completing their email contact form. Through this form, you can also submit your complaint if you are not satisfied with the service that you have received.

Once Friends Life UK receives your complaint, they will be able to resolve the issue as efficiently as possible if they can confirm this to you. If they are unable to do it, they will send you a written acknowledgement promptly, providing you with the contact information of the person or the team that will be dealing with your complaint. Within 4 weeks they will either have sent you a complete response to your complaint or they will give you an update on what is going on and confirm the date when they will get in touch with you again. Within 8 weeks, they will either have sent you a complete response informing you of the steps they have done, or they will send you a letter explaining why they have not made a decision yet and indicating when they expect to be able to do so. When Friends Life sends you their final response, or if the 8-week time frame has been reached, they will provide you with further information regarding your option of referring your complaint to the Financial Ombudsman Service or the Pensions Ombudsman.

Friends Life Long Term Care Queries Contact Number Helpline 0345 777 7543

For any questions or concerns that you have relating to Long Term Care, call Friends Life customer service telephone number 0345 777 7543. From outside the UK, dial +44 1779 899 000. Alternatively, you can send your enquiries to them online by filling in their email contact form for Lifetime queries. If you would prefer to enquire by post, then write to the Friends Life address below:

Friends Life

Friends Life Centre

PO Box 582

Bristol

BS34 9FX

United Kingdom

Friends Life Pension Queries (100) Customer Service Telephone Number 0345 300 3172

Dial Friends Life customer service telephone number 0345 300 3172 if you have any enquiries with regard to your pension. This is the contact number to call if your policy number starts with 100. For queries about pre-retirement pensions that begin with 400 or 500, the Friends Life contact number helpline is 0345 603 3419. Through this number, you can also enquire about investment with policy number beginning with 200. For Friends Life pensions that start with 400 or 500 and are currently in drawdown, call 0345 603 1061. Alternatively, complete their online form to submit your enquiries or complaint.

Friends Life Pension Queries (Other) Contact Phone Number 0345 602 9199

If your pension policy number does not begin with any of the policy prefixes above, the Friends Life customer service telephone number to call is 0345 602 9199. You also have the option to send your enquiries or complaints to them online using their contact form. To enquire by post, write a letter to the following address:

Friends Life

PO Box 1550

Salisbury

Wiltshire

SP1 2TW

United Kingdom

This is also the Friends Life customer service telephone number to call if you would like to enquire about your investment with the policy prefix Wealth Solutions Bond or Protected Investment Portfolio Bond. If you are calling from outside the UK, dial +44 1392 842 244. Alternatively, make an enquiry about your Friends Life investment bond by using their online form.

Friends Life Friends Provident International Contact Number Helpline 0172 241 5088

For your questions or concerns about Friends Provident International, dial Friends Life customer service telephone number 0172 241 5088 or use their email contact form to make an enquiry or complaint. From outside the UK, call +44 1722 415 088. If you would like to submit your concerns by writing, send it to the following address:

Friends Provident International

PO Box 1550

Salisbury

Wiltshire

SP1 2TW

United Kingdom

Friends Life Friends Provident Stakeholder Schemes Customer Service Telephone Number 0345 602 9221

Dial the Friends Life contact phone number 0345 602 9221 for any questions or concerns that you have with regard to Friends Provident Stakeholder Schemes. You can also use their email contact form to submit your enquiries or complaints to them.

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