| Department | Contact Number | Opening Hours |
| General Account Queries, Fraud Report, Transaction Issues | 0344 481 2812 | Monday to Sunday, 12am to 11.59pm |
| General Account Queries (Calls From Outside the UK) | +44 1159 938 002 | Monday to Sunday, 12am to 11.59pm |
| Online Account Enquiries | 0344 481 4000 | Monday to Sunday, 12am to 11.59pm |
| Lost or Stolen Card Helpline | 0800 952 5267 | Monday to Sunday, 12am to 11.59pm |
| Lost or Stolen Card Helpline (Calls From Outside the UK) | +44 1159 938 002 | Monday to Sunday, 12am to 11.59pm |
| Collections Department Helpline | 0800 952 4966 | Monday to Friday, 8am to 9pm, Saturday to Sunday, 9am to 6pm |
| Existing Applications Queries | 0800 952 5252 | Monday to Friday, 9am to 5pm |
| Extra Cardholders Helpline | 952 5068 0800 | Monday to Friday, 9am to 5pm |
| Customer Support Team (Accessibility) | 0344 481 4814 | Monday to Friday, 8am to 9pm |
Capital One UK customer service and contact number is 0344 481 2812 – +44 344 481 2812 if you are calling from aborad.
This is the dedicated contact number that you can call for any general questions or concerns that you may have with regard to your credit card account. You can also report any fraudulent activity or any problem with a transaction through this phone number. If you are calling from outside the UK, the contact number to dial is +44 1159 938 002. Alternatively, you can complete and send them the disputes form yourself so that they can investigate for you. You will need the free Adobe Reader to fill in this form.
Customers who would prefer to make an enquiry by post can write a letter to the Capital One UK address below:
Capital One Card Services P.O. Box 5283 Nottingham NG2 9HD
If you would like to send them a cheque, then mail it to the following Capital One UK address:
Capital One Card Services P.O. Box 1000 Camberley GU15 3ZQ
Capital One UK Online Account Enquiries Number – 0344 481 4000
For any general enquiries that you may have relating to your online account, call 0344 481 4000. You can call this number if you cannot access your account or need help registering. The online account servicing is a secure service offered by the company to provide you with the convenience of managing your credit card over the Internet. If you already have a credit card, then you can register now. It will only take you a couple of minutes to sign up. With a Capital One UK online account, you will be able to switch off your paper statements and go paperless, view your statements for the past 12 months, view any of your transactions since your last statement, view your current balance and the amount you have available to spend, and contact the company via secure message. Through your online account, you can also set up alerts so that you receive emails for things like when you are near your credit limit, or when your payment is due.
Aside from calling Capital One UK customer service, you also have the option to check the faqs section on their website first. This page has the answers on the most commonly asked questions about managing your credit card account.
Capital One UK Lost and Stolen Card Help
0800 952 5267 (free number)
The help number for lost and stolen cards is 0800 952 5267 free number. Dial this number immediately if you need to report that your card has been missing or stolen. If you are contacting them from outside the UK, the phone number to call is +44 1159 938 002. The lines are open 24 hours a day, 7 days a week. Make sure to let the company know about your lost or stolen card by phone and not via the Secure Message service. For security purposes and for your own protection, your account access may be restricted until the matter is resolved.
Capital One UK Collections Number 0800 952 4966 (free number)
The number for Capital One UK Collections is 0800 952 4966 free number. This is the dedicated contact number to dial if you are struggling with making your payments and need help. If you would like to get more information on late payments, visit the payments faqs section of their website.
Capital One UK Existing Applications Queries
0800 952 5252 (free number)
Call 0800 952 5252 free number if you would like to know more about the progress of your existing Capital One UK credit card application. If you have any questions or concerns about their application process, you can gain more information on the credit card applications faqs section on their website.
Capital One UK Extra Cardholders Helpline 0800 952 5068 (free number)
Dial 0800 952 5068 free number if you are an extra cardholder or if you have any questions with regard to adding an extra cardholder to your Capital One UK account. An extra cardholder is usually your partner or a member of your family that you allow to use an additional card on your credit card account. Note that as the primary cardholder, you are solely responsible for all spending and payments made on your account, including those made by all the extra cardholders that you add to your account. If you have other questions about extra cardholders, call customer service team or visit their faqs page.
Capital One UK Customer Support (Accessibility) Number 0344 481 4814
Call 0344 481 4814 if you would like to get in touch with a member of the Capital One UK customer support team for accessibility. If you are having difficulties, they offer additional support for all customers, conditions or learning disabilities. The accessibility helpline is available during weekdays.
Capital One UK Complaints
If you are not satisfied with the product or service that you have been provided by the company and would like to make a complaint, you can write a letter to the following Capital One UK address:
Complaints Resolution
Capital One
PO Box 5281
Nottingham
NG2 3HX
In order to make sure that the company has all the information they need to investigate on your complaint, remember to provide some important information on your letter, such as your name and address, your account number, details of your concern or complaint, as well as a daytime telephone number where they can contact you.
Once Capital One UK receives your complaint, they will acknowledge it immediately. They will aim to deal with your complaint and resolve it as quickly as possible, and they will provide you with your Final Response within 8 weeks. If they have been unable to come up with a solution for your complaint at this point, they will provide you with an explanation and let you know when you can expect their final response. In case you do not agree with Capital One UK’s final response or you are not willing to allow more time, you have the option to refer your complaint to the Financial Ombudsman Service (FOS) within 6 months of the company’s final response. The FOS is responsible for mediating in disputes between consumers and financial service companies. They provide a free service to consumers and their decision is binding on financial service companies. Note that the FOS will not be able to investigate a complaint until the company has issued their Final Response. You can contact them by post at the following address:
The Financial Ombudsman Service Exchange Tower London E14 9SR
Capital One UK Careers
Capital One UK is looking for smart, driven people to become part of their team. If you are looking to join them, visit Capital One UK jobs page to find out more about their current career vacancies. You can also visit their offices to speak to them in person.
Contact Capital One UK Through Social Media
- Twitter: http://www.twitter.com/CapitalOneUK
- Facebook: http://www.facebook.com/capitaloneuk
- YouTube: http://www.youtube.com/UKCapitalOne
- Instagram: https://www.instagram.com/capitalone/
- Google Plus: https://plus.google.com/116748370513869488131
- Pinterest: https://uk.pinterest.com/capitalone/
- LinkedIn: https://www.linkedin.com/company/capital-one
- Glassdoor: https://www.glassdoor.co.uk/Overview/Working-at-Capital-One-EI_IE3736.11,22.htm
How to Find Capital One UK Contact Page
Customers looking for Capital One UK telephone numbers can find it on their website at http://www.capitalone.co.uk/web/index.jsf. Click on the Contact Us link on the top right corner of the web page. You will be directed to the page where you will be able to get all phone numbers you can call to get in touch with the company. The web page also contains other ways you can do to make an enquiry.
Capital One UK Login and Registration
To sign in to your online account, visit Capital One UK’s login page on their website. If you do not have an account yet, you can sign up through their registration page. Make sure to have your card number to hand when signing up, as you will be asked for such information as well as the primary cardholder’s name on the card. Only the primary account holder can sign up for Online Account Servicing.
