First Direct Phone Numbers:

  • Company Name: first direct
  • Contact Number: 0345 610 0100
  • HQ Address: 40 Wakefield Road, Leeds, West Yorkshire, England LS98 1FD
  • Opening Hours: 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays
  • Website:www.firstdirect.com
First Direct Department Contact Number
Customer Service 0345 610 0100
*Local rate*
New Customer 0345 600 2424
New Customer Offers 0800 242 424
*Free number*
Existing Customer Mortgage 0345 610 0236
Mortgage Customer Service 0345 610 0103
Loans 0345 610 0189
Personal Loans 0345 610 0199
Careers 0808 100 0127
*Free number*
Share dealing 0345 610 0105
Investments 0345 745 6123
Child Trust Fund 0345 606 6241
Life Insurance 0345 610 0246
Life Insurance Existing 0345 745 6125
Home Insurance 0800 068 1577
*Free number*
Home Insurance Coverage 0345 610 0101
Home Insurance Existing 0345 300 6031
Home Insurance Claims 0345 300 6032
Travel Insurance New 0345 030 8719
Travel Insurance Renewals and Existing 0345 030 8718
Travel Insurance Emergency Claims 0160 360 5128
Travel Insurance Claims 0160 360 5124
Car Insurance 0344 800 1930
Windscreen Cover 0344 800 1934

first direct Customer Service 0345 610 0100

first direct customer service contact number is 0345 610 0100, available 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays. Call this number if you are an existing customer or have enquiries about credit cards or personal loans. In addition, you can also seek assistance about first direct payment protection insurance (PPI). PPI aims to cover the monthly repayments of your loan or credit card in cases of unemployment, accidents, sickness or death. While first direct has already stopped selling PPI, if you have complaints about the policy you purchased, you may get in touch with them. Alternatively, you may also send your complaints via their PPI online form or post:

first direct
40 Wakefield Road
Leeds
LS98 1FD

Furthermore, existing customers can also send a secure message by logging on to Internet banking for account enquiries.

first direct New Customer  Phone Number: 0345 600 2424

first direct new customer contact number is 0345 600 2424, available 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays. Call this number if you are a new customer or send an email to [email protected]. Do not provide your personal account information in emails to protect your privacy and prevent possible frauds or identity theft.

The following services are offered by first direct:

  • first direct current accounts
  • first direct savings
  • Mortgages
  • Personal loans
  • first direct credit cards
  • first direct share dealing
  • investments
  • first direct insurance (life, home, travel)

first direct New Customer Offers 0800 242 424 Free Number

first direct new customer offers free number is 0800 242 424, available 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays. Call this number if you are interested in applying for a personal loan. Do note however that fixed direct personal loans are only available to current account customers. Aside from phone banking, there are also other ways to bank with first direct:

  • first direct Internet banking
  • first direct mobile app
  • Paym
  • Apple Pay, Android Pay or Samsung Pay
  • Text message banking
  • first direct branch facilities

first direct Existing Customer Mortgage Contact  Number 0345 610 0236

first direct existing customer mortgage contact number is 0345 610 0236, available 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays.

The bank has three types of repayment rate for existing mortgage customers:

  • first direct fixed rate mortgages – allows you fix your interest rate for an agreed time
  • tracker rate mortgages – allows you to set your interest rate at an agreed percentage that is above the Bank of England base rate
  • standard variable rate mortgages – fixed direct sets your interest rate and it may vary from time to time, over the whole duration of the mortgage

first direct Mortgage Customer Service 0345 610 0103

first direct mortgage customer service contact number is 0345 610 0103, available 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays. Call this number if you are interested in availing of one of the mortgages first direct is offering:

  • first direct repayment mortgages – allows you to be mortgage-free at the end of the term if you keep up-to-date payments.
  • first direct interest only offset mortgages – allows you to link your current and savings account(s) to your mortgage and only pay the interest on the difference.

Note that they do not lend for business purposes or Buy to Let. Additionally, an early repayment charge may apply if you decide to fully repay your mortgage.

first direct Loans Number 0345 610 0189

first direct loans contact number is 0345 610 0189, available 8am-10pm, Monday to Friday, 8am-7pm on Saturdays, and 9am-10pm on Sundays. Call this number if you need to speak with a member of first direct credit solutions team to discuss your worries about your finances. Whether your concern is about your current account, monthly repayments to your credit cards or obligations to multiple lenders, fixed direct can help you deal with it. They can provide you with solutions that will best suit your financial capability.

first direct Personal Loans 0345 610 0199

first direct personal loans contact number is 0345 610 0199, available 8am-10pm, seven days a week. Call this number for joint personal loan applications or if there are any expected modifications in your circumstances. These may include increased outgoings or reduced disposable income; and they could pose as a threat to your ability to repay what you have borrowed over the whole term. Be aware of the current rates and charges before applying for a personal loan to avoid the inconvenience of having to deal with unnecessary financial worries in the future.

first direct Careers 0808 100 0127 Free Phone

first direct careers contact number is 0808 100 0127, available 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays. Get in touch with them if you are interested in joining their team or need to enquire about career opportunities. Their FAQ section attempts to answer all your likely concerns about a career with first direct. You can find answers to queries about online application, interview preparation, rewards and benefits, on-site facilities, social activities and training. Alternatively, you can send an email to [email protected] if you cannot find an answer to your question and they will make things easier for you.

first direct Share dealing 0345 610 0105

first direct share dealing contact number is 0345 610 0105, available 7:30am-5pm, Monday to Friday, and 8am-12 noon on Saturdays. If you already have an account and are already using Internet banking, you can just register online. Alternatively, you can just fill in their registration form so they can get back to you.  With fixed direct share dealing, you can buy and sell share online or by phone, have access to comprehensive market and company analysis, test the process with their virtual portfolio, and share price alerts. Trading fees are reduced after the first nine trades each quarter and you will be charged a quarterly account fee.

first direct Investments 0345 745 6123

first direct investments contact number is 0345 745 6123, available 8am-6pm, Monday to Friday except on public holidays. Note however that you can no longer apply for selected investment funds on the website. But if you already have existing funds, you can still manage them by calling this number. Take note that the value of investments can fall or rise and there is a chance that you may not get back what you invested. Furthermore, some investments can also be affected due to exchange rate fluctuations, since shares and funds may incur an exposure to overseas markets.

first direct Child Trust Fund 0345 606 6241

first direct child trust fund contact number is 0345 606 6241, available 8am-6pm, Monday to Friday except on public holidays. Similar to above, the child trust fund transfer application form is no longer available on their website. For all your queries, just call this number or if you would like to apply, you can visit the HSBC website.

first direct Life Insurance 0345 610 0246

first direct life insurance contact number is 0345 610 0246, available 8am-10pm, Monday to Friday, 8am-8pm on Saturdays, and 9am-8pm on Sundays. Call this number if you want to request for a fixed direct life insurance quote. Do note, however, that you must be a named first direct 1st account holder to take a policy. Just provide your postcode, smoking habits, age, level and type of cover you want, and how long you want it for and you can get a quote in less than a minute. Life insurance is provided by HSBC Life (UK) Limited. A policy offers a lump sum pay-out following death or terminal illness diagnosis.

first direct Life Insurance Existing 0345 745 6125

first direct life insurance contact number for existing policyholders is 0345 745 6125, available 8am-6pm, Monday to Friday. Call this number if there are issues that you need to clarify about your existing policy that are not indicated in your policy document. The benefits of having a life insurance include not having to pay for inheritance tax (from your pay-out), beneficiaries receiving the monthly directly without having to wait for probate, and full control over who will receive the pay-out. Additionally, if you are not married or in a registered civil partnership, a trust would ensure that it is paid where you want it to be.

first direct Home Insurance 0800 068 1577

first direct home insurance free number is 0800 068 1577, available 9am-5pm, Mondays to Fridays. Call this number if you need quote for buildings or contents insurance cover, or both. Getting a policy will give you access to the following benefits:

  • contents cover that fixed direct may increase
  • Quick and easy online application and claims service
  • No extra cost for monthly payments
  • Unlimited fixed direct buildings cover
  • Key cover and garden contents cover as standard

Home insurance is provided by Aviva Insurance Limited.

first direct Home Insurance Coverage 0345 610 0101

first direct home insurance coverage contact number is 0345 610 0101, available 8am-9pm, Monday to Friday, and 9am-5pm on Saturdays and Sundays. Fixed direct customer service opening hours may vary on public holidays. New home insurance customers will get a 15% off on either contents or buildings cover, or both, subject to minimum premiums and specific terms and conditions.

first direct Home Insurance Existing 0345 300 6031

first direct home insurance contact number for existing policyholders is 0345 300 6031, available 8am-8pm Monday to Friday, and 9am-5pm on Saturdays and Sundays. Again, fixed direct customer service opening hours may vary on public holidays. Call this number if you are an existing policy holder and you want to change or renew your policy. first direct home insurance got a 5-star rating from Defaqto, an independent researcher of financial products. This means that the products included in your policy have a comprehensive range of covers and benefits.

first direct Home Insurance Claims 0345 300 6032

first direct home insurance claims contact number is 0345 300 6032, available 24 hours a day. Call this number if you need to make a claim for your home insurance policy. Do note however that there may be limitations or exclusions to your policy, which may include:

  • Certain loss of damage caused by you or members of your household
  • Damage caused by chewing, tearing, scratching or fouling by domestic animals
  • If the item is a part of any pair, set or suite of items that do not have damages

first direct Travel Insurance 0345 030 8719

first direct travel insurance contact number is 0345 030 8719, available 8am-8pm, Monday to Thursday, 8am-7pm on Fridays, 9am-5pm on Saturdays, and 10am-2pm on Sundays. Before applying for travel insurance, check whether you or other travellers who would be covered by the policy have any other products that currently provide travel insurance to avoid duplicated cover. The company can provide new business travel insurance cover for travellers aged 80 years and below for single trip insurance. Alternatively, it can provide annual multi-trip insurance for those 75 years and below. Finally, if you are over the age of 80, specialist travel insurance cover can be sourced through the British Insurance Brokers’ Association (BIBA).

first direct Travel Insurance Renewals and Existing 0345 030 8718

first direct travel insurance contact number for renewals and existing policyholders is 0345 030 8718, available 8am-8pm, Monday to Thursday, 8am-7pm on Fridays, 9am-5pm on Saturdays, and 10am-2pm on Sundays. You can call this number and avail of their optional extras which include baggage cover, winter sports cover, golfing cover and scuba diving cover up to 30 metres. Generally, travel insurance will cover emergency medical and associated expenses up to 1 million pounds. Other claims that you may claim from are cancellation charges, abandonment, enforced stay abroad, and missed international departure. Note that fixed direct cannot cover claims where you participated in any leisure activity not listed in your policy booklet.

first direct Travel Insurance Emergency 0160 360 5128

first direct travel insurance emergency contact number is 0160 360 5128, available 24 hours a day. Call this number if you are on holiday and you need to cut your trip short or are in need of an emergency medical treatment. However, fixed direct will not cover any claims resulting from pre-existing medical conditions unless previously disclosed and accepted by fixed direct; or claims where you have travelled against medical advice or intended to seek medical treatment abroad.

first direct Travel Insurance Claim 0160 360 5124

first direct travel insurance claim contact number is 0160 360 5124, available 8am-6pm, Monday to Thursday, and 8am-5:30pm on Fridays. This number is for all other claims (excepting emergency claims while on holiday) related to your travel insurance policy. Most noteworthy to remember though, if you arranged the cost of travel or accommodation using Asia Miles or similar promotions, fixed direct will not cover the claim(s). Additionally, they also will not cover travel or accommodation costs that are recoverable from the provider.

first direct Car Insurance Direct Number: 0344 800 1930

first direct car insurance contact number is 0344 800 1930, available 24 hours a day. Unfortunately, first direct car insurance is no longer available. If you used to hold a policy with fixed direct, call this number to make a claim. Furthermore, you can also claim for accidental damage or theft.

first direct Windscreen Cover 0344 800 1934

first direct windscreen cover contact number is 0344 800 1934, available 24 hours a day. The bank may record and monitor all calls for quality and training purposes.

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