Matalan Phone Numbers

  • Company Name: Matalan
  • Contact Number: 0333 004 4444
  • HQ Address: Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ
  • Opening Hours: Monday - Sunday 8am- 6pm
  • Website:
Matalan Department Contact Number
Customer Service 0333 004 4444

Matalan Customer Service Number 0333 004 4444

The Matalan Customer Service contact number is 0333 004 4444. This helpline is open from Mondays through Sundays between 8 am to 6 pm. Matalan offers men’s, women’s, and kid’s clothing in over 230 stores across the United Kingdom as well as in the online store. You can visit Matalan online store for millions of gorgeous clothes to express yourself vibrantly. Typically, each Matalan store across the UK has four sections comprising women’s, men’s, kids’ clothing and homeware. These spacious stores offer an exclusive shopping experience to customers. You can find such stores at Blythswood, Newport, Wood Green, Sunderland and Exeter. Visiting these stores is a unique experience of saving a lot of money.

Matalan Contact Us Main Number

Matalan, the largest British fashion retailer is located at Liverpool. Similarly, you can direct your postal communication to this address too. However, make sure to send your communication to Website Customer Services in case you need support during or after online shopping. Please make a note that this head office address is not for sending returns without authorization. You can go through the returns and cancellation page on Matalan web for more information. Visit login/registration page for online account management.


Reach Matalan customer service by sending an email to [email protected]. You can always select the convenient mode of contacting Matalan when you need their assistance. Matalan has around 230 stores across the nation and visiting the nearest store is a guaranteed way of receiving the assistance.

How to Find a Matalan Store in the United Kingdom?

Matalan offers exclusive clothing for men, women, and kids through 230 stores spread strategically across the nation. These stores are open throughout the week. Finding the nearest Matalan store is very simple. You can dial the customer service number or visit Matalan web for online store locator. This handy tool offers in-depth information about the nearest store like address, phone number, opening hours, and its location on the map. All you need to do is select a region or enter your postcode in the search box and click on the go button. This tool offers complete information about every store located in Aberdeen to York. Go ahead and use the store locator tool when you need to visit a store to feel the wonderful experience of shopping.

Why Contact the Matalan Head Office?

You can contact Matalan’s head office in person or by writing a letter:

Perimeter Road
Knowsley Industrial Park
Liverpool, L33 7SZ

Online shoppers, as well as store visitors, may require assistance before, during, or after shopping. Here are some reasons why you may need to contact Matalan at the head office address.

  • Regarding deliveries and payments in case, you are a supplier
  • For finding Matalan store near you or the store near your postcode
  • Obtaining information about promotions, offers, Matalan gift card
  • To know more about Matalan click and collect service
  • Assistance for completing online order
  • Help for sending unwanted items back
  • Finding out more about Matalan services and products tailored to your needs
  • Corporate sales enquiries
  • File a complaint about product, store, or Matalan employee
  • Change of email address or change in billing or shipping addresses

You may need assistance for many other reasons too. For an example, finding delivery status or replying to a product recall notice. However, Matalan offers exclusive page with answers to frequently asked questions. You can visit the FAQ page on the web or browse here to help page for additional information, size guides, site map, and product reviews.

How to Register with Matalan Click and Collect?


Click and collect is a service tailored to add comfort and convenience to online shopping and it is rewarding too. Online shoppers can select click and collect option at the checkout, make payment, and the order ships to the selected store free. Matalan sends a text or email with the confirmation of order arrival at the store. Then you can collect the items at your convenience. Click and collect facility adds convenience to online shopping making it a rewarding experience. You have liberty to select the nearest store and collect the merchandise. More information about this simple 3-step process is available on click and collect page on Matalan web.

How to Apply for Matalan Reward Card?

Matalan reward card programme rolled out back in 2003 and then the card was available for £1 subscription fee. Today, the card is free and it comes bundled with many rewards you deserve. Information on offers is available on rewards page. Surf the page before your next shopping at Matalan to make the most. Here are some benefits you ought not to miss just because you do not have the reward card for now.

  • Welcome voucher
  • Exclusive offers only for cardholders
  • Birthday voucher
  • Chance to participate in mega £1000 gift vouchers draw
  • Free upgrade to black VIP Reward Card once you shop for £150 in a year using the reward card
  • On the go access to reward card account on mobile app


Matalan offers various pages to provide more information about the reward cards and its benefits. You can sign up for a new reward card by visiting sign up now link. Similarly, information about the welcome voucher, cardholder offers, birthday voucher, £1000 gift vouchers lucky draw, and upgrade to black VIP Reward Card is available online for you. In addition, reward card mobile app is available for download on iOS or Android smartphones. Explore and enjoy more rewards when you shop at Matalan just keep your reward card handy.

How to Make a Matalan Online Return?

Returning an unwanted item is never a concern when you shop with Matalan. You can return an item for exchange or refund by sending it to the following returns address.

Matalan Web Return
DC Goods In,
Perimeter Road,
Knowsley Industrial Park,
Liverpool L33 7SZ
United Kingdom

However, go through the returns policy on returns and cancellation page before sending a return. Please remember that you can always return or exchange a product at the nearest store too. However, Matalan never accepts a return at any of the clearance stores.

  • Send the return items in the original packing and in sellable condition
  • Duly fill the return section in the original delivery note mentioning the item description and reason for the return

delivery_schedules and fees

Matalan offers various delivery options including free deliveries. Standard delivery charges are £3.95 and expedited deliveries are available for £4.95. However, you need to place the order before 12 noon to qualify for next day delivery else the order ships on the next business day.

Matalan offers free deliveries for any order above £50 value. Understanding the available options and charges for deliveries is necessary to save all that you can. Read more about these options on Matalan delivery information page.

Matalan Head Office Complaints and Human Resources Number

Customer service number comes handy in case you need to contact the head office for complaints. You can call the phone number, send email, send postal mail, visit head office, or contact Matalan on social media like Twitter or Facebook. Matalan offers recruitment opportunities in head office, retail management, distribution, and sales. Moreover, it hires fresh graduates directly too.


More information about jobs is available on Matalan jobs page. Follow Matalan on Twitter, Facebook, LinkedIn and Google+ for real-time updates on announcements and opportunities. You can login or register on Matalan job portal by visiting login and registration page.

How to Contact Matalan on Social Media

Immense contribution on social media makes Matalan the talk of the town. In fact, thousands of fans and followers on Twitter, Facebook, YouTube, Google+, Pinterest, and Instagram share this common platform to express. For an example, hundreds of followers on Twitter share their idea of celebrating mother’s day with Matalan, needless to say, that the best idea wins a £50 Matalan voucher. Such promotions keep the discussions alive and kicking as more and more people engage in the conversation.

Similarly, Matalan has a blog to share the best of the fashion industry with its customers. This fashion and homeware blog truly is a place for inspiration to fashion lovers. Thousands of pictures on Instagram or Pinterest certainly speak about the taste, culture, and lifestyle accents of the fashion in the UK. Likes and comments by the fans and followers on these pages express a sharing community. Explore more by visiting these social media pages and get the best of Matalan in a few clicks.

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