New Look Phone Numbers

  • Company Name: New Look
  • Contact Number: 0344 499 6690
  • HQ Address: New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK
  • Opening Hours: Monday to Saturday: 8:00am - 8:00pm; Sunday: 10am - 6pm
  • Website:
New Look Department Contact Number
Customer Service 0344 499 6690
International Customer Service +44 800 0926 0926
Weymouth Head Office 0130 576 5000
Store Card Customer Service 0371 781 3051
Financial PR 0203 805 4822
Press and Media Relations 0203 219 7410

New Look Customer Service 0344 499 6690


New Look contact number is 0344 499 6690 local rate call. Monday to Saturday: 8:00am – 8:00pm; Sunday: 10am – 6pm. You need to contact New Look during various instances when you need assistance for

  • Ordering
  • Tracking orders
  • Cancellations and returns
  • Refunds
  • Discounts and promotions
  • Click and collect
  • Store location enquiries
  • Size guides
  • Login or registration related queries
  • E-receipts
  • Store card
  • Queries about mobile app

The mailing address for contacting New Look is

New Look Customer Services
New Look Retailers Ltd
Mercery Road,
Dorset DT3 5HJ

Customer service for the United Kingdom and international customers is available from Mondays to Saturdays between 8:00am to 8:00pm and Sundays between 10:00am to 6:00pm.

New Look International Customer Service +44 (0) 800 0926 0926

New Look international customer service number is +44 800 0926 0926. Customers from international destinations can contact customer service using this number on Monday to Friday between 8:30am – 9pm; Saturday between 8:30am – 8:30pm; and Sunday between 10am – 1pm. Additionally, the chat option is also open during these business hours.

New Look customers can also send email using the online form available right below the chat option. Using the online form to contact is simple. Select the subject of the email from the drop down menu and continue providing requested information in the fields. Click on send email button once you are ready.


However, you can chat with a customer service rep for fastidious response. You need to click on chat link. A new window pops up at the bottom left. Fill in your name, email address, and phone number and click on the next button to start chatting. It connects you to the first available rep.

New Look Weymouth Head Office 0130 576 5000


New Look Weymouth head office number is 0130 576 5000. The head office is located at New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ, UK. It hosts various departments to support customer enquiries about

  • Press and media
  • Investor relations
  • Technical support
  • Product support
  • International destinations and deliveries

Customers can visit New Look Corporate web for finding the contact information for each department. Then select contact us link on the top right. The next page has detailed information about how to contact various departments for support. However, expand the menu by clicking the + icon on each department.

New Look Store Card Customer Service 0371 781 3051


New Look store card customer service number is 0371 781 3051. It is a credit card issued by Ikano Bank. Apply page on New Look web has detailed information about how to apply and what are the prerequisites. Additionally, you can apply online for a store card. Scroll down to the bottom after reading the information, select the box and click orange coloured apply box. The page has information about

  • Who can apply
  • What you need when you apply
  • Important considerations for you before you apply

Store card customer service is available from Monday to Friday between 8:30am – 9pm, on Saturdays between 8:30am to 8:30pm, and on Sundays between 10am – 1pm.

New Look Financial PR 0203 805 4822

New Look financial PR contact number is 0203 805 4822. This number belongs to Headland Consultancy as they handle New Look PR. Individuals interested in financial information about New Look need to contact this number.


Additionally, you can send your enquiries by email at [email protected]. This email address is dedicated to accepting and answering New Look financial PR enquiries at Headland.

New Look Press and Media Relations 0203 219 7410

New Look press and media relations contact number is 0203 219 7410. Information like reports, press releases, publications, or images is available for download on New Look web. You can locate these download links by visiting the contact us page on the corporate website. Expand the tab titled Press and find download links for reports and publications, press releases, and images.


Additionally, send email at [email protected] for any other enquiries or assistance. Contacting New Look corporate office is necessary to find out more about

  • Fashion press releases
  • Financial results
  • Annual reports
  • New Look product imagery

How To Locate New Look Stores In the United Kingdom?

New Look stores across the United Kingdom offer walk-in shopping experience and therefore follow these steps to locate the nearest store.

  • Visit New Look web
  • Locate and click on stores link on the top right next to sign in / register link
  • Select the country from the drop down menu in the first box once the new page opens
  • Then enter postcode or name of the town in the second box
  • Click on the go button to find the nearest store.

Similarly, New Look offers an automatic way to assist you in finding the nearest store. Visit the find a store link. Then click on the search button on the right to begin searching the nearest store to your current location. However, remember that you allow location access while using the automatic method of finding a store. Additionally, use the other method available on this page of entering postcode or name of the town to locate the store.

What Are The Ways To Contact New Look Customer Service Online?


New Look offers various online ways to contact customer service. Visit help centre on the New Look web. This page has answers to many commonly asked questions. Scroll down to locate ask your question section. This section has three methods for online contact.

  • Social Media – Use these Facebook or Twitter icons to start a conversation on social media. However, send PM for faster response as it never shares personal information with other users of the social media.
  • Chat – Link to chat with a customer service rep is available during the normal business hours. Click on the link to begin a conversation.
  • Email – Scroll down a little to find the email option. Select the email subject from the drop down menu and fill in the requested information in the boxes. Click on send email button once the form is duly filled. Standard response time is 24 hours when you contact by email.

What are the ways to shop at New Look?

Shopping at New Look is full of options for customers. Visit the click and collect page for finding these options online. New Look offers

  • Online Shopping – Visit New Look portal for online shopping
  • Click and Collect – shop online using computer or iOS mobile app and select Click & Collect option. The order reaches to the nearest store you select and you can collect it at your convenience.
  • Stores – Visit the store to shop.
  • Store Orders – You can place an order with the store in case you do not find the right fit or size. New Look delivers the order at your address.

Certain orders qualify for free shipping when placed online or at the store.

How To Login Or Register On New Look Website For Online Shopping?

Visit New Look website. Sign in / register menu is located at the top left. Select sign in if you already are registered. The next page requests your email address and password to login.


Click on the register link for new sign up. The page requests your personal and contact information. Provide student number if any for additional discount. Then select if you already have store card. Enter your password twice and click register now button to complete the registration.

What Are The Ways To Return A Product?


Visit help page on New Look website. Select returns link on the left. It is located under the returns and exchanges section. Customers can return products bought online, from stores, or from international locations. The returns page has three tabs with instructions on how to return the products. You can return the items by post by sending them to

New Look Returns
Ore Close
Lymedale Business Park
Newcastle Under Lyme
Staffs ST5 9QD
United Kingdom

Additionally, you can return them at the store, collect+, or doodle.

What Are The Available Payment Modes For Shopping At New Look?

New Look accepts various payment methods. You can shop using

  • New Look store card
  • Visa and Visa Electron cards
  • Maestro and Master cards
  • American Express cards
  • Diners Club cards
  • PayPal

What Are The Social Media Websites Available To Contact New Look Online?

New Look shares the social media on





Visit New Look at these social media websites for product information, promotions, discount offers, and the latest updates.

Similarly, customers can download New Look mobile app on iTunes store or Google Play to shop on the go. Download of the app is free.

How To Contact New Look Customer Service For Assistance?

New Look Limited is a fashion retailer with operations in the United Kingdom and many other countries worldwide. Customers may require assistance during and after shopping. Therefore, visit New Look web for support. Scroll down until you reach to help section in the left. Click on the first link Help & Contact Details. It takes you to the help centre. It has various options available for you including a link to contact us page on the right side. You will find following ways to contact the customer service in case you need assistance.

  • Customer service phone number
  • Mailing address of Weymouth office
  • Chat option for immediate support
  • Social media contact information
  • Online form for sending the email

Use the suitable type of contacting the customer service from these options. Typically, you will receive a reply to your email in around 24 hours from New Look customer service.

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