Metro Bank Phone Numbers

  • Company Name: Metro Bank
  • Contact Number: 0345 080 8500
  • HQ Address: Metro Bank PLC, One Southampton Row, London, WC1B 5HA
  • Opening Hours: Mondays - Fridays 8am to 8pm, Saturdays 8am to 6pm, Sundays and Bank Holidays 11am to 5pm
  • Website: metrobankonline.co.uk
Metro Bank Department Contact Number
Customer Service – Personal Accounts 0345 080 8500
Customer Service – Business Accounts 0345 080 8508
Overseas Customer Service +44 (0) 203 402 8312
Investor Relations – Company Secretary 0203 402 8900
Investor Relations – Registrars 0371 384 2311
Broker Helpdesk 0203 427 1019
Media Team
Deborah Lewis 0203 427 1485
Tina Coates 0203 870 6109
Metro Bank Stores Across the United Kingdom
Aylesbury 0203 402 7860
Basildon 0203 402 7770
Basingstoke 0203 402 7960
Bexleyheath 0203 402 8920
Borehamwood 0203 402 7530
Brighton 0203 402 7830
Bromley 0203 402 7560
Cambridge 0203 402 7780
Cheapside 0203 402 7710
Chelmsford 0203 402 7930
Chiswick 0203 402 7610
Clapham Junction 0203 402 7910
Colchester 0203 402 7950
Croydon 0203 402 7570
Ealing 0203 402 7680
Earl’s Court 0203 402 7510
Eastbourne 0203 402 7940
Edgware 0203 402 7720
Epsom 0203 402 7750
Fulham Broadway 0203 402 7520
Guildford 0203 402 7660
Harrow 0203 402 7850
Hemel Hempstead 0203 402 7640
High Wycombe 0203 402 7590
Holborn 0203 402 7500
Hounslow 0203 402 7600
Kensington High Street 0203 402 7540
King Road 0203 402 7900
Kingston 0203 402 7700
Maidstone 0203 402 7890
Milton Keynes 0203 402 7740
Milton Keynes Oakgrove 0203 402 7760
Newbury 0203 402 7880
Orpington 0203 402 7820
Reading 0203 402 7620
Romford 0203 402 7630
Slough 0203 402 7670
Southall 0203 402 7870
Southend 0203 402 7790
St Albans 0203 402 7810
Staines 0203 402 7690
Sutton 0203 402 7650
Tottenham Court Road 0203 402 7550
Tunbridge Wells 0203 402 7840
Uxbridge 0203 402 7580
Wimbledon 0203 402 7920
Windsor 0203 402 7730
Wood Green 0203 402 7800

Metro Bank Personal Accounts Customer Service 0345 080 8500

The Metro Bank personal accounts customer service number is 0345 080 8500. Customers from the United Kingdom can call this number 24/7/365. Metro bank offers London based call centre to make this facility available. However, do not contact on this number in case you are a business customer as Metro bank has a separate customer service number for business customers.Customers can prefer to write email to Metro bank at

Customers can prefer to write email to Metro bank at phishing@metrobank.plc.uk to report suspicious email or any similar attempt for fraudulent transaction related to your Metro bank account.

Contacting Metro bank is simple if you prefer to write them online. Therefore, visit the get in touch online link to access the form. Likewise, you will receive a reply within 24 hours. You need to select your topic, provide personal information, and write your message. However, do not forget to complete the word verification before sending the message.

Metro Bank Business Accounts Customer Service 0345 080 8508

Metro Bank business accounts customer service number is 0345 080 8508. Furthermore, this number is available 24/7 for customers from the United Kingdom.

Contacting Metro bank customer service for business customers is suitable for existing and new customers wanting information about

  • Opening a new business account with Metro bank
  • Migration of existing business account with other bank to Metro bank
  • Business deposits
  • Support for accounting
  • Loans and other borrowings available for business customers
  • Day-to-day business banking

Metro bank offers more information on available services and facilities on business customers page. You can visit any of the Metro bank stores in person to know more about these products. Metro bank offers stores locator link in the top left of the web page. Click on the link to access entire stores list as well as their address, contact number, and location on map. You can use the address or postal code on your device in case you are using a map application to locate the store. Similarly, you can use login menu on the top right for online access to services like

  • Personal and Business
  • New – Business Online Plus
  • New – Commercial Online Banking
  • Business Online Plus
  • Commercial Online Banking
  • Register and update your details

Metro Bank Overseas Customer Service +44 (0)20 3402 8312

The Metro Bank overseas customer service number is +44 (0) 203 402 8312. In fact, any personal or business banking customer can contact Metro bank while travelling outside the UK. Please remember that this line is only for overseas Metro bank customers. You can contact Metro bank for information about

  • Current accounts
  • Payments and cash management
  • Personal loans
  • Instant access deposit accounts
  • Metro bank private banking
  • Fixed term deposit accounts
  • Metro bank commercial mortgages
  • Client monies deposit accounts
  • Metro bank safe deposit
  • Sector services
  • Business tracker notice account
  • Current account
  • Metro bank internet banking

Similarly, you can use this Metro Bank customer service phone number or write to the London office in that case at

Metro Bank PLC
One Southampton Row,
London, WC1B 5HA

Metro Bank Investor Relations Company Secretary 0203 402 8900

Metro Bank investor relations company secretary contact number is 0203 402 8900. Investor relations page on Metro bank web hosts important financial information. Moreover, it also has contact information for shareholders. Also, you can email the company secretary at CompanySecretary@metrobank.plc.uk. However, you can direct your email communication to IR@metrobank.plc.uk in case you need assistance from the investor relations support team. Additionally, Metro bank offers international number +44 (0)20 3402 8900 to contact this department.

Metro Bank Investor Relations – Registrars 0371 384 2311

Metro Bank investor relations number to contact the registrars is 0371 384 2311. Equiniti Limited is company registrars for Metro bank and they are located at

Equiniti Limited
Aspect House,
Spencer Road,
Lancing,
West Sussex BN99 6DA

Additionally, international customers can contact the registrars on the overseas number +44 (0)121 415 7095. Customers can contact the registrar for information about

  • Their shares holding at Metro bank
  • Change in name or address
  • Information about payment of dividends
  • Reporting lost share certificates.

What Metro Bank internet banking options are available for customers?

Metro bank offers various ways of banking for personal as well as business customers. Therefore, these facilities help customers to access account information or transact on the go. You can always visit any of the Metro bank stores in person Mondays through Sundays. Furthermore, Metro bank stores are closed only three days on Easter Sunday, Christmas Day, and New Year’s Day.

As a matter of fact, personal customers can avail banking facilities like

  • Personal internet banking
  • Mobile banking
  • Apple Pay
  • Android Pay™

Additionally, Metro bank ways to bank page for personal customers has more information about facilities offered as well as answers to frequently asked questions. Metro bank business customers can avail following banking facilities.

  • Business Mobile Banking
  • Business and Commercial Internet Banking
  • Apple Pay
  • Post Office®
  • Android Pay™

In fact, detailed information about banking facilities and frequently asked questions is available on ways to bank page for business customers.

Metro Bank Broker Helpdesk 0203 427 1019

Metro Bank broker helpdesk number is 0203 427 1019. It also has a page for intermediaries for providing more information about the intermediary mortgage business. However, interested customers can visit find nearest DBM link to contact business development management specialist for one-to-one contact. This page on Metro bank web offers additional facilities like intermediary login and new registration on mortgage portal.

How to find the contact information for Metro Bank Media Team?

Metro bank hosts a separate page for media enthusiasts and press reporters. The media page has information about the latest news and press releases. You can contact Deborah Lewis on 0203 427 1485 or Tina Coates on 0203 870 6109 for the updates.

Similarly, you can obtain the information online. Visit the about us page and then scroll down to locate the press link right next to careers link to find the contact information for Metro bank media team. However, send email to pressoffice@metrobank.plc.uk in case you prefer to write to media team for press enquiries.

How to file a complaint with Metro Bank?

Metro bank offers give us feedback page to file a complaint. Especially, it hosts various ways to report a complaint. Personal or business customers can contact Metro bank by contacting the customer service number, visit the nearest store. Similarly, you can write to Metro bank CEO at the headquarters.

The address to send a complaint letter is

Craig Donaldson,
Chief Executive Officer
Metro Bank PLC,
One Southampton Row,
London, WC1B 5HA

Additionally, you can use the online form to report the grievance. This online form is located at the bottom of the page. Please ensure to provide detailed information about your grievance while submitting the form.

How to open a new account with Metro Bank?

Metro bank offers various types of personal, business, and credit account for customers. Likewise eligible UK, EEA or Swiss national can open a new account with Metro bank by providing required documents for proof of identity, address, and income. Visit what I need to open an account or apply for credit page on Metro bank web. This page has detailed information about the documentation and procedure. Opening an account online is not possible. Therefore, visit the nearest store with the documents for expedited account opening.

What is the process for Metro Bank online banking login?

Metro bank offers internet banking for customers having personal and business accounts. Please click on the red coloured login button on the right top on the web. It offers selection of your account type. Again, click on the appropriate link to proceed. You need to enter your username or 12-digit customer number on the next page. Of course, continue by entering the password and optionally you may require security number during login process. Also, personal or business banking customers need to visit login link to access internet banking.

How to contact Metro Bank on Social Media?

Personal or business banking customers can use social media to contact Metro bank. It is present on

Additionally, Metro bank offers mobile banking app for iOS and android phones. Therefore, visit mobile banking page for detailed instructions on how to download and use this app. Again, facilities offered are

  • Transaction and account balance information
  • Blocking or unblocking cards
  • Mobile payments

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