|Wizz Air Department||Contact Number|
|Customer Service||0911 752 2257|
|Existing Reservations||0330 977 0444|
|Investor Relations (Hungarian Number)||+36 1 777 9324|
|Onboard Advertising||0208 144 2220|
Wizz Air Customer Service 0911 752 2257
— wizzair.com (@wizzair) January 2, 2017
The Wizz Air customer service number is 0911 752 2257. This number is available from Monday to Friday, 10 am to 6 pm. Passengers from the United States can contact this number for:
- Bookings and purchases
- Assistance from customer service
However, please remember that passengers are entitled to pay a transaction fee in case they carry out transactions available online using the call centre. Visit call centre transaction fee page for more information.
Wizz Air Existing Reservations 0330 977 0444
The Wizz Air existing reservations number is 0330 977 0444. Passengers with existing reservations can contact on this number for assistance with:
- Confirmation number
- Flight route
- Date of journey
- Information about the passengers
Customers requiring special assistance can use this number to report the nature of help required 48 hours prior to the scheduled departure. However, Wizz Air may require a medical certificate from you in such case. Please remember that Wizz Air will not charge a transaction fee to passengers requiring special assistance. Additionally, you can visit frequently asked questions page for answers to commonly asked questions.
Wizz Air Investor Relations +36 1 777 9324
Tamara Mshvenieradze is the name of the contact person for financial media enquiries. You can send an email at [email protected]. Additionally, write to this email address for press information from Wizz Air for its operations in other countries. Visit news office online for media bytes and Wizz press office for the latest updates.
Wizz Air OnBoard Advertising 0208 144 2220
How To Report Claims Or Complaints?
Wizz Air offers passengers an online form for filing complaints. You can prepare this online form in a few simple steps. You need to provide all:
- Personal information
- Reason for filing a claim or complaint from the drop down menu
- Confirmation code
- Flight particulars like date, number, and route
- Detailed message
What are the Procedures for Cancellation and Refunds?
Passengers may need to request cancellations and refunds under two circumstances. Firstly, due to disruption in flight service or secondly, due to the abrupt cancellation of the journey by the passenger. Visit the cancellation information page for particulars of how to proceed during the disruption of services.
Similarly, Wizz Air offers a refunds and compensation page for passengers that want to cancel their journey. However, the procedure is different for each case. Contact call centre to start the process instead of filling online claim form for faster response. Please remember that refunds are sent to your Wizz Air account.
How to Login or Register on Wizz Air?
New customers require creating a Wizz Air account by following the register link. They need to provide personal contact information and particulars of travel documents. You can locate the link for new registration near login button at the top right. Click on the button and proceed to the register link.
What Services are Available from Wizz Air?
Wizz Air offers a broad array of services to passengers. Some highlights of the services offered are
- Assigned seating
- Gift vouchers
- Discount club memberships
- Privilege passes
- Real-time flight information
- WIZZ Flex
- Priority boarding facilities
- Guaranteed on time arrival
- Airport comfort services
- Café & boutique
Visit the services fees page for particulars of available facilities, services, and fees for them. You can use the online calculator tool for computing the baggage fees. This tool is available under baggage fees section on the page. However, always make sure to add baggage fees right during the reservations for the lowest rates charged to you.
How to Receive a Refund for a Cancelled Wizz Air Flight?
Passengers are entitled to receive a refund as well as compensation in case of disruption of services according to the Regulation (EC) No 261/2004. Some available options in case Wizz Air cancels the flight are:
- Rebooking on next available Wizz Air or other airline flight up to the final destination
- Refund of total ticket fare including return sector if applicable
- Wizz Air account credit of full value of ticket fair including 20% of the ticket cost paid for cancelled flight along with return sector if applicable
Additionally, Wizz Air provides hotel accommodation as well as roundtrip travel from airport to the hotel for passengers in case of delay in connecting flight. It also has a provision to refund these expenses upon submission of invoices and receipts in case Wizz Air is unable to provide these facilities to the passengers.
Under the Article 7 of the Regulation, customers are entitled to receive compensation from Wizz Air due to cancelled flights. Typically, the compensation amount depends upon the distance of travelling and availability of alternate arrangements to continue. Please visit Wizz Air refunds and compensations page for a detailed structure as well as conditions that apply.
What Types Of Reservation Changes Are Available At Wizz Air?
Wizz Air permits various types of changes in the reservations. These changes attract nominal fees or are free at times. For an example, change in name or flight attracts the fees. However, change in name due to misspelt name is free. Please visit changing your reservation page on Wizz Air web for more information on available options and charges for the same. The page has answers to commonly asked questions about reservation changes. Please look for answers you need or contact customer service in case you are unable to find the answer.
Is it Possible to Contact Wizz Air On Social Media?
Customers and passengers can reach Wizz Air on social media websites to stay updated about important events and updates.
Wizz Air offers a mobile app for simplifying ticket bookings. This app is available for free download on iOS and Android smartphones. Follow Wizz Air on mobile app page for instructions and answers to frequently asked questions about downloading and using the app. Feel free to contact customer service in case you do not find the desired answer. Using the app offers following facilities
- Schedules and booking from the timetable
- Review reservations
- Search and reservations of flights and services
- Access MYWIZZ
- Add services to existing reservations
- Check-in using your mobile phone
- Save boarding pass to Passbook
- Real-time flight status
How to Contact Wizz Air Customer Service?
Visit Wizz Air website for contact information. Click on the information and services link to open a drop down menu. This menu has a link to contact us page at the bottom right. Click on the link to find all contact information about customer service and other facilities.
However, you need to select the country in the drop down menu for the corresponding number. You may need to contact customer service for various reasons like
- Arrivals and departures
- Login and registration related queries
- Cancellation and Refunds
- Discount Club and Wizz Air Flex
- Group Reservations
- Complaints and Claims
- On-board Advertising
- Information about Wizz Air and partner services