National Express UK Phone Numbers

  • Company Name: National Express
  • Contact Number (call connection): 0871 781 8181
  • HQ Address: National Express House, Mill Lane, Digbeth, Birmingham B5 6DD
  • Opening Hours: Monday to Sunday 8am to 10pm
  • Website: http://www.nationalexpress.com/home.aspx
National Express Department Contact Number
Customer Service 0871 781 8181
13p/min plus your telephone company’s access charge
Other Assistance 0371 781 8181
Local rate
Registered Office Main Switchboard 0845 013 0130
Cost 3p/min plus your telephone company’s access charge
Disabled Persons’ Travel Helpline 0871 771 7179
13p/min plus your telephone company’s access charge
Local Bus Services in the West Midlands, Coventry and Dundee 0121 254 7272
Local rate
Investor Relations 0121 460 8658
Local rate
Media Relations 0121 460 8401
Local rate
Head of External Communications for National Express UK Bus – Ali Bell  0121 460 8867
Local rate
Communications Manager – Nikki Houghton 0121 460 8417
Local rate
External Communications Officer at Dundee – Julianne Robertson 0138 220 1121
Local rate
Head of Media for UK Coach and Eurolines – Roz Golds 0121 460 8419
Local rate
Media Manager for UK Coach and Eurolines – David Wrottesley 0121 460 8611
Local rate

National Express Customer Service 0871 781 8181

National Express customer service number is 0871 781 8181 This number is charged at 13p/minute + your phone company access charge. Opening hours are  Monday to Sunday 8am to 10pm. The address to send a postal enquiry is

National Express UK Coach Customer Services
National Express House
Mill Lane
Digbeth
Birmingham B5 6DD

Customers and passengers requiring assistance from the National Express can also send an email by visiting the FAQ page. The online form requests your personal contact information in the first step. Then select the appropriate choices regarding your enquiry or concern.

Therefore, you can contact customer service at National Express using following options.

  • Contact on phone
  • Write email using the online form
  • Send postal mail to the head office

However, you will receive the fastest response when you call the customer service number. This number is available for general enquiries as well as reservations.

National Express Other Assistance 0371 781 8181

National Express other assistance number is 0371 781 8181. This number is available from 8 am to 10 pm on all days of the week as well. You can contact National Express on this number for

  • Amendments in reservations
  • Help for assisted travel
  • Cancellation of reservations
  • Assistance for on the day travel
  • After sales enquiries
  • Validations
  • Complaints
  • Refunds

You will pay local call rate when you contact on this number. Additionally, this number is suitable to know more about

  • Discount for students
  • Enquiries about lost property
  • Travel insurance features
  • Ticket offices across the United Kingdom

National Express Registered Office 0845 013 0130

National Express registered office contact number is 0845 013 0130. The registered office is located at

National Express Group PLC
National Express House,
Mill Lane,
Digbeth,
Birmingham B5 6DD

Customers and passengers can contact this main switchboard number for assistance in case they do not know where to contact for their enquiry. For an example, you can contact the office for more information or assistance about using coach tracker or National Express mobile app.

National Express Disabled Persons’ Travel Helpline 0871 771 7179

National Express disabled persons’ travel helpline number is 0871 771 7179. It offers various facilities for passengers with special needs. Information about these facilities is available on disabled travellers’ page. You can contact National Express to know more about transporting a wheelchair or mobile scooters while travelling. However, National Express permits carrying a manual wheelchair weighing less than 20 kilogrammes provided it fits in the cargo hold. Please contact the helpline in case your wheelchair or mobile scooter weighs more as you need a reservation for carrying them. Moreover, you need to make reservations at least 36 hours earlier to the scheduled departure in case you need to travel with a wheelchair.

National Express permits carrying trained assistance dogs on board. However, you must carry the necessary identification of the dog with you. Additionally, you need to carry sufficient evidence of disability or age in case you opt to travel using the discount cards for disabled persons. These cards offer an additional discount to disabled persons.

National Express Local Bus Services in the West Midlands, Coventry and Dundee 0121 254 7272

National Express customer care number for local bus services in the West Midlands, Coventry and Dundee is 0121 254 7272. However, please remember that assistance is available only for local bus service in these areas. You can enquire about Midland Metro Tram on this number too. Please do not call for general enquiries or reservations for other National Express routes or services. Contacting the customer service for this region is simple. You can use online email form or write to

National Express UK Bus Customer Relations
51 Bordesley Green,
Birmingham B9 4BZ

National Express Investor Relations 0121 460 8658

National Express investor relations number is 0121 460 8658. Interested individuals can obtain various types of financial information by visiting the investor relations page. The page has links to

  • Financial overview
  • Debt information
  • Corporate and Regulatory news
  • Financial Results and Reports
  • Share price information
  • Shareholder centre
  • Investor relations contacts

Louise Richardson is the name of the contact person. You can write him at the registered office address or send an email to ir@nationalexpress.com. Please ensure that you direct your postal communication to the investor relations department in case you prefer to send regular mail.

National Express Media Relations 0121 460 8401

National Express media relations number is 0121 460 8401. It is available 24/7/365. Name of the contact person is Anthony Vigor, who is the Director of Policy and External Affairs for National Express Group. You can email him at anthony.vigor@nationalexpress.com.

Contacting media relations is necessary for various individuals to obtain the latest information about

  • Corporate and National Express group news
  • Social Hub
  • Email updates
  • Business facts
  • Awards
  • Image and video library
  • Filming Policy

Visit media contact page on the National Express web for detailed information about media relations contact. However, please remember that media relations numbers listed below are not transferable and you must not contact them for general enquiries, reservations, and other services offered by National Express.

Financial or Corporate PR EnquirieS

Ali Bell – Head of External Communications for National Express UK Bus
You can reach him at 0121 460 8867 during business hours. His email address is ali.bell@nationalexpress.com.

Nikki Houghton – Communications Manager
The contact number during business hours is 0121 460 8417. Email address to reach Nikki is nicola.houghton@nationalexpress.com.

Julianne Robertson – External Communications Officer at Dundee
Office hours contact number is 0138 220 1121. Ask for extension 243 for direct contact. Send an email at julianne.robertson@nationalexpress.com.

Whom to contact for National Express UK Coach media enquiries?

Roz Golds, the Head of Media for UK Coach and Eurolines
You can contact her on 0121 460 8419 during the office hours. You can email Roz at rosalyn.golds@nationalexpress.com.

David Wrottesley, Media Manager for UK Coach and Eurolines
He is available on 0121 460 8611 during office hours. His email address is david.wrottesley@nationalexpress.com.

What Are The Ways To Book National Express Coach Tickets?

National Express offers various ways of coach tickets reservations. You can use any of these available options depending upon your convenience.

Online Reservations – Login to National Express web to book coach tickets, you need to bring a print copy of the reserved ticket while boarding the coach

E-Voucher – Use E-voucher while booking coach tickets through National Express journey planner, enter voucher ID when prompted

Phone – Contact customer care on phone for reservation of coach tickets

Station or Driver – National Express coach drivers can assist you in booking coach tickets, you may also use UK Stop Finder tool to visit the station and book tickets

Post Office or Agents – Post offices or agents spread across the UK assist you in booking coach tickets, visit list of all agent link to spot the nearest agent

What Are Coachcards?

National Express offers coach cards for senior citizens, disabled persons, and students. These cards come with additional discounts. However, the person buying such cards requires meeting the eligibility criteria. You can select the card validity depending upon your needs.

Students or young people between the 16 to 26 years of age are eligible to procure young person’s cards. Visit, young person’s coach cards page for eligibility criteria, discount structure, and other information. Similarly, you can contact customer service for more information about senior citizens and disabled person’s cards.

How To Get In Touch With National Express On Social Media?

You can connect with National Express on various social media sites. It is present on

Additionally, National Express offers a mobile app for iOS and android smartphones. You can download the app to make reservations on the go. The app offers various other features and services for smooth account management. Download of the app is free for customers.

How To Contact National Express Customer Service?

National Express Group plc is a public transport company operating in the United Kingdom, Spain, Morocco, Portugal, United States, and Canada. It provides long-distance coach services across Europe. Passengers and customers of National Express need to contact customer service for various reasons. Locating the contact information for customer service is easy. Visit National Express web. Scroll down and find site tools on bottom right. Contact us link is located right below the site tools.

Various modes of contacting National Express are available on this page. Additionally, you can visit the help page for answers to commonly asked questions or send email using the online form. It also has a contact number for general enquiries as well as a phone number for reservations.

You can write to Chris Hardy, the managing director of National Express to forward your enquiries or concerns. The address is

Chris Hardy
Managing Director
National Express Coach
National Express House
Mill Lane
Digbeth
Birmingham B5 6DD

National Express offers local transportation in West Midlands, Dundee, and Coventry. You will find a contact number for these locations on the contact us page.

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