| Mothercare UK Department | Contact Number |
| Customer Service | 0344 875 5222 *Local rate* |
| Complaints | 0344 875 4455 *Local rate* |
| Investor Relations | 0192 324 1000 *Local rate* |
| Business | 0192 320 6785 *Local rate* |
Mothercare Customer Service 0344 875 5222
Mothercare customer service contact number is 0344 875 5222, available 8am-8pm, Monday to Friday, 9am-6pm on Saturdays, and 9am-5pm on Sundays. Call this number if you need to cancel your order, pay for an order, or to enquire about any other issues related to your shopping experience.
Alternatively, you may also get in touch with them via Mothercare UK email at [email protected] or via their online enquiry form and they will try to respond within 24 hours of working days only. Note that Saturdays, Sundays and bank holidays do not count as official working days. Finally, you may contact Mothercare customer services department via post. Send your correspondence to the Mothercare UK head office address:
Customer Care
Mothercare
Cherry Tree Road
Watford
Hertfordshire
WD24 6SH
In addition, if your query is related to delivery and you are unable to track your order online, you may tweet them and a member of their team will try to reply within 2 hours (between 9am-5pm). Prior to contacting them via phone, you can enter your questions in their “type your question here” box for 100’s of answers to FAQs, and this service is available 24 hours a day.
Mothercare UK aims to be the leading global retailer for parents and young children. Browse through their wide array of product categories:
- Mothercare UK car seats and carriers
- Mothercare UK maternity
- Clothing
- Mothercare UK feeding
- Mothercare UK nursery furniture
- Bedding
- Mothercare UK pushchairs
- Mothercare UK toys
- Bathing and changing
- Mothercare UK gift
On top of these, they also provide deliveries, furniture assembly, breast pump rental, among many others.
Mothercare UK returns policy allows exchange of items within 30 days of purchase as long as they are returned in their original state, unused and enclosed in their original packaging. Most items can be returned to any Mothercare store or may be forwarded directly to:
Mothercare UK Returns Department:
Prolog Phase 8
Cranmer House
Sentinel Drive
Annesley
Nottingham
NG15 0DF
Mothercare Complaints 0344 875 4455
Mothercare complaints contact number is 0344 875 4455, available 9am-5pm, Monday to Friday. For urgent concerns, you may contact their customer service team so they can resolve the matter as soon as possible. While the company always strives so that you will have no reason to be dissatisfied with any of their products or services, there may be times that you will feel they are unable to do so. Call this number for all Mothercare UK complaints.
They will try to resolve the matter there and then or if this is not possible, their complaints advisor will agree a course of action with you. If you are not happy with the initial solution, you can discuss the issue with the store manager or the customer services managers on duty (Tracey Faulkner and Ruby Mandair) in their call centre. Finally, if they cannot still meet your expectations, address your correspondence to Angela Devon, Head of Customer Service.
Mothercare plc Investor Relations 0192 324 1000
Mothercare plc investor relations contact number is 0192 324 1000, available 8am-8pm, Monday to Friday. Call this number if you need to inquire about buying or selling Mothercare plc shares, transfer your shares, or ask about dividends. Alternatively, you may also use the Mothercare contact email at [email protected] or write them using the address indicated in the previous section. Mothercare encourages you to check the annual report and your accounts online. If you do require a printed copy, use this number and look for Ramona Tipnis or send your request via email and provide your full name and address.
Mothercare Corporate Sales 0192 320 6785
Mothercare corporate sales contact number is 0192 320 6785, available 8am-8pm, Monday to Friday. Mothercare for Business has expertise in parenting. Regardless of your industry, your customers, or the size of your business, Mothercare together with Early Learning Centre (ELC), can help you achieve your goals.
From education and healthcare to hospitality and tourism to community care, Mothercare can help you find the right products or services for your specific needs. Alternatively, you can send your enquiries to [email protected]. Before you can order, you need to set up a corporate account with them. Download the form and return it to Corporate Sales at Mothercare UK head office. Purchase order payments should be made to Mothercare UK Ltd.
If you wish, you can even reward your employees with ELC & Mothercare gift cards. Redeem these dual gift cards from any Mothercare or ELC store (not including concessions).
Contact Mothercare Online Through Email
For Mothercare competitions, they will deliver the prizes up to four weeks after the contest has closed. For further information, email them at [email protected]. Note that when you enter a competition online, this means that you are accepting their terms and conditions outlined in the website and within the community guidelines.
If you need updated information on their services and support facilities, are not satisfied with their website, or have concerns regarding their terms and conditions, contact them via phone or post or via their official Mothercare UK email address for website issues: [email protected].
If you believe any information they are holding or using on you is incorrect or incomplete, get in touch with them as soon as possible via post or email at [email protected]. Contact their data protection compliance officer and get clarifications about their cookies policy as well.
