Utilita Energy UK Phone Numbers

  • Company Name: Utilita Energy
  • Contact Number: 0330 333 7441
  • HQ Address: Winchester, Hampshire, SO23 7RX
  • Opening Hours: Monday to Friday, 8am to 8pm, Saturday to Sunday, 8am to 5pm
  • Website: www.utilita.co.uk

Utilita Energy number:
0330 333 7441

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Direct and important Utilita Energy numbers

Department Contact Number Opening Hours
Customer Service, Priority Services Register Queries 0330 333 7441 Monday to Friday, 8am to 8pm, Saturday to Sunday, 8am to 5pm
Fax Number 0870 005 2613 Monday to Friday, 8am to 8pm, Saturday to Sunday, 8am to 5pm
Customer Switching Team 0330 333 7432 Monday to Friday, 8am to 8pm, Saturday to Sunday, 8am to 5pm
Welcome Team, Moving Home Queries 0345 206 8777 Monday to Friday, 8am to 8pm, Saturday, 8am to 5pm, Sunday, 9am to 5pm
Automated Meter Reading Line 0345 209 3750 Monday to Sunday, 12am to 11.59pm
Automated Top Up Line 0345 206 8333 Monday to Sunday, 12am to 11.59pm
Billing Queries, Direct Debit Set Up Helpline, Red Card Queries 0330 333 7440 Monday to Friday, 8am to 8pm
Customer Care, Complaints 0345 207 2000 Monday to Friday, 8am to 8pm, Saturday to Sunday, 8am to 5pm
Loss of Supply Enquiries 0345 206 8999 Monday to Sunday, 8am to 10pm
Blue Card Queries, Paypoint Outlet Help 0330 333 7442 Monday to Friday, 8am to 8pm, Saturday to Sunday, 8am to 5pm
Extra Care Team 0330 333 7456 Monday to Friday, 8am to 8pm, Saturday to Sunday, 8am to 5pm

Utilita Energy Customer Service Phone Number 0330 333 7441

Call the Utilita Energy number 0330 333 7441 if you would like to get in touch with a member of the customer service team. This is the dedicated phone number that you can call for any general questions or concerns that you may have with regard to the products or services that they offer. Through this number, you can also find out more about the company’s Priority Services Register (PSR) and how you can be included.

Utilita Energy UK is committed to providing additional help to their most vulnerable customers to make managing their account more easily. You may be eligible to be included in their Priority Services Register if you, or a member of your household, are disabled, more than 65 years old, or chronically sick. For any enquiries that you have relating to the PSR, dial the Utilita Energy customer service number 0330 333 7441  during their working hours.

Other Ways to Contact Utilita Energy UK

Aside from calling the Utilita Energy customers number, there are other ways that you can do to send your queries to them. You can submit your questions or concerns to them online by filling in the email contact form on their website, or by sending them an email at [email protected]. Alternatively, you can reach them by fax on 0870 005 2613 or use the Utilita Energy live chat facility on the company’s site and ask for assistance from one of their customer support representatives. If you would prefer to make an enquiry by post, then write a letter to the Utilita Energy address below:

Utilita Energy Limited Utilita House Moorside Road Winchester Hampshire SO23 7RX

Utilita Energy Customer Switching Team Telephone Number 0330 333 7432

In order to speak to a member of the Customer Switching Team, call the number 0330 333 7432. This is the dedicated contact phone number that you can call if you are switching to Utilita Energy from another supplier but decide to cancel your agreement. You can also confirm it in writing using the form enclosed in your Welcome Book. Cancellation must be made within 14 days of sign up.

Utilita Energy Moving Home Queries and Welcome Team 0345 206 8777

For moving home queries, call the Utilita Energy number 0345 206 8777. Aside from giving them a call, you can let the company know about your home move using their moving out or moving in form. Through this phone number, you can also get in touch with a member of the Welcome Team to get assistance with signing up. Alternatively, you can get a quote and sign up online.

Utilita Energy Automated Meter Reading Phone Number 0345 209 3750

Dial 0345 209 3750 to access their automated meter reading line. If you are looking to use the automated top up line, the phone number to call is 0345 206 8333. Lines are open 24 hours a day, 7 days a week. You can also submit a meter reading or top up online.

Utilita Energy Billing Queries, Direct Debit Set Up, and Red Card Enquiries 0330 333 7440

For any questions or concerns that you may have about your billing, call the number: 0330 333 7440. This is also the contact phone number that you can dial if you would like to set up a Direct Debit over the phone with the help of a customer service representative. If you have a query relating to Utilita Red Card, you can enquire through this phone number.

Utilita Energy Customer Complaints Number
0345 207 2000

Call the number 0345 207 2000 to speak to a member of the Customer Care Team. This is the phone number to call if you are not satisfied with the product or service that you have received and would like to make a complaint. Alternatively, you can make a complaint by sending the company an email at [email protected]. You can also write to them at the following Utilita Energy address:

Utilita Energy Limited Hutwood Court Bournemouth Road Chandler’s Ford Eastleigh SO53 3QB

When you make a complaint over the phone, Utilita Energy UK will aim to resolve it on your first call. In case they are unable to resolve the issue, they will escalate it to a specialist team or seek assistance from a manager. If they cannot resolve the problem at the first point of contact and they have not done so within 24 hours, or if your complaint requires further investigation, Utilita Energy will call you or write to you to notify you about it. They will ensure to keep you up-to-date with the status of your complaint.

If your complaint has been made by post or by email, Utilita Energy will respond to you using the same contact method within 5 working days of them receiving your complaint. If they are unable to resolve it immediately, they will let you know within 5 working days and explain the next steps that they are taking. You can expect to get a full and detailed response from Utilita Energy within 10 working days of your first letter or email.

In case you are still unhappy with the outcome, Utilita Energy will pass your complaint to a Customer Relations Team Leader. At this point, you can expect to get their final response by writing within 5 working days of the Team Leader receiving your complaint.

Utilita Energy Loss of Supply Enquiries
0345 206 8999

Dial 0345 206 8999 if you need to reach the company’s emergency line. This is the dedicated phone number that you can call if you are experiencing loss of supply. If you are using a mobile, the phone number to use is 0196 239 7006. If you have a loss of supply enquiry outside of their opening hours, use the 24-hour emergency lines on this page.

Utilita Energy Blue Card Queries and Paypoint Outlet Help 0330 333 7442

For any questions or concerns that you have with regard to Utilita Blue Card, call: 0330 333 7442. You can also submit your Blue Card enquiries to them online by completing their email contact form. Through this phone number, you can also ask for help with Paypoint outlets.

Utilita Energy Extra Care Team 0330 333 7456

To get in touch with a member of the Extra Care Team, call the Utilita Energy number: 0330 333 7456. You can contact this phone number if you are concerned with the amount of energy that you are using. For energy saving tips, visit the company’s How can I save energy? page.

Contact Utilita Energy UK Through Social Media

How to Find the Utilita contact us page

Customers with various queries can find the Utilita Energy numbers on their website at http://www.utilita.co.uk/. Scroll down to the bottom of the web page, then click on the Contact Us link under Customer Care column.

You will be directed to the web page where you will need to choose a category to get the Utilita Energy contact number for that specific category that you are looking for. For instance, select meter enquiry, and you will be provided with the phone number to call or ways you can do to make an enquiry about reading your meter.

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