TalkTalk Customer Service Contact Phone Numbers

  • Company Name: TalkTalk
  • Main Contact Number: 0871 789 3213
  • Address: 11 Evesham Street, London, W11 4AR
  • Opening Hours: Monday to Thursday, 8am to 10pm Friday, 8am to 9pm Saturday and Sunday, 9am to 8pm
  • Website: www.talktalk.co.uk
Talktalk logo

Direct TalkTalk contact number: 0871 789 3213

Department Contact Number Opening Hours
Talktalk Customer Service 0345 172 0088 Monday to Thursday, 8am to 10pmFriday, 8am to 9pmSaturday and Sunday, 9am to 8pm
TalkTalk Sales 020 3417 1000 Monday to Thursday, 8am to 10pmFriday, 8am to 9pmSaturday and Sunday, 9am to 8pm
Sales Free Number 0800 049 1402
Group Press Office 0203 417 1867 Monday to Thursday, 8am to 10pmFriday, 8am to 9pmSaturday and Sunday, 9am to 8pm
Business Broadband Sales 0800 458 4d581 Monday to Friday, 8am to 6:30pm
Business Sales for Other Solutions 0808 163 3326 Monday to Friday, 8am to 6:30pm
Business Billing 0800 083 2545 Monday to Sunday, 8am to 8pm
Partners New Enquiries 0800 954 0764 Monday to Friday, 9am to 5pm
Existing Resellers 0845 330 6725 Monday to Friday, 9am to 5pm
Small Business, Business Complaints 0800 083 3003 Monday to Sunday, 8am to 8pm
Large Business 0800 298 2883 Monday to Friday, 8am to 6pm
Birchwood Office 0845 330 3456 Monday to Friday, 9am to 5pm
London Office 0203 417 1000 Monday to Friday, 9am to 5pm
Manchester Office 0845 330 5005 Monday to Friday, 9am to 5pm
Milton Keynes Office 0800 542 6794 Monday to Friday, 9am to 5pm
Accessories Store 0844 371 1011 Monday to Friday, 9am to 5pm
Customer Service National Rate 0203 4415 550 Monday to Sunday, 8am to 10pm
Customer Service Abroad +44 203 4415 550 Monday to Sunday, 8am to 10pm
Sales Abroad +44 800 049 1402 Monday to Thursday, 8am to 10pmFriday, 8am to 9pmSaturday and Sunday, 9am to 8pm
Mobile and SIMs 0800 458 5331 Monday to Friday, 8am to 9pmSaturday, 8am to 8pmSunday, 9am to 8pm
Mobile and SIMs Abroad +44 800 458 5331 Monday to Friday, 8am to 9pmSaturday, 8am to 8pmSunday, 9am to 8pm
Mobile Complaints 0345 172 0044 Monday to Friday, 8am to 8pmSaturday, 9am to 6pmSunday, 10am to 5pm
Broadband, TV and Phone Line Complaints 870 444 1820 Monday to Friday, 8am to 8pmSaturday, 9am to 6pmSunday, 10am to 5pm
Join TalkTalk TV 0808 108 0483 Monday to Thursday, 8am to 10pmFriday, 8am to 9pmSaturday and Sunday, 9am to 8pm

TalkTalk Customer Service Number 0345 172 0088

Individual customers with questions or concerns with their service may call TalkTalk customer service number 0345 172 0088.


The customer support team handles all issues concerning broadband and security, phone, TV, mobile, account and billing and email. Aside from calling TalkTalk customer service.

There are also other ways on how to get the answers or solutions that you need. Go to http://help2.talktalk.co.uk/ to have access on various help topics that you may find useful. There are also links to helpful videos, which you may checkout if you prefer watching over reading. There’s also the community page where users communicate with each other to ask questions, give answers and share knowledge.

Correspondence with files and computer
Any correspondence with talktalk? Save it all on file.

Go to http://community.talktalk.co.uk/ in order to browse on all the subjects or join in. You’ll need to register for an account to become a community member. Click the register link on the page and a form would popup. Enter the required information on the fields including your login name, password and email address. You may also choose the option to register using your Facebook account. Customer service also welcomes letters to be sent at the address below:

TalkTalk Correspondence Dept.
P.O. Box 346 Southampton  SO30 2PW

Make sure that you include your complete name and TalkTalk mobile or phone number, as well as any one of the following:

  • The answer to your personal security question
  • TalkTalk account number
  • Last four digits of the card or bank account you use for paying your TalkTalk account
  • 3rd and 6th character of your password

Include the best way for them to contact you such as your address or phone number. You should receive a response within 10 days.

TalkTalk Phone Number for Complaints 0800 083 3003 Free Number

If you have any complaints about TalkTalk service, dial TalkTalk phone number 0800 083 3003 free number if you are a business client. There are different numbers to call for complaints concerning personal accounts. However, the process is just the same. Complaints on mobile service must be forwarded to TalkTalk mobile customer service 0345 172 0044.

TalkTalk phone and broadband, as well as TV complaints are handled by the representatives that you could reach at 0345 172 0088. You may also chat with one of their agents by going to this https://www.talktalk.co.uk/contactus, choosing the specific topic that you need help with. You would then see a chat option that you could click to get connected.

Talk Talk complaints per 1000 customers

Aside from the phone and chat options, you may also send them an email at concerns@talktalkplc.com and let them know about the full details of your concerns. They will do their best to respond to your concerns within 72 hours. Complaints can also be sent by letter to the following address:

Customer Relations Department:
TalkTalk Group P.O. Box 346, Southampton, SO30 2PW

Those who are hearing or speech impaired may use the Text Relay Service to connect with TalkTalk representatives. Dial 18001 followed by TalkTalk help number 0345 172 0088 using a Text Relay phone. If you are unhappy with the answer provided by customer service, you may request to talk to a manager to escalate your concern. If this still doesn’t resolve your issue, you may forward your concern to their CEO at the address below:

Head of Complaints – CEO’s Office
TalkTalk Group
P.O. Box 344, Unit 19, Southampton, SO30 2NP

Expect to receive a response from them within 10 business working days. If you’re still not satisfied, you could escalate your complaints to the office of the Ombudsman. Call them at 0845 050 1614 over the phone or 0845 051 1513 if using a textphone. An email can also be sent at their email address enquiries@os-communications.org.

TalkTalk Contact Telephone Number for Sales 0800 049 1402 Free Number

All sales inquiries and concerns, including purchases for personal customers can be sent to TalkTalk contact telephone number 0800 049 1402 free number.

talktalk in a broadband chart
Talktalk are in the middle as come to broadband technology!

TalkTalk offer broadband, mobile and TV products and services for personal or home use. There’s a different number to call for business clients who have questions about sales. Aside from broadband and mobile services, other solutions are also offered to businesses including hosted solutions, voice services, connectivity and networking. Call TalkTalk business contact number 0800 458 4581 free number for broadband sales concerns or TalkTalk contact number 0808 163 3310 for other solutions.

TalkTalk Customer Service for Joining TalkTalk TV 0808 108 0483

If you decide to join TalkTalk, call TalkTalk customer service number 0808 108 0483. You may also go to their site, check out their available packages, select from the available options and register online. In case your address is incorrect or it doesn’t appear when you join TalkTalk, you need to communicate this concern to Royal Mail. Your address or the correct one may not be in the records of the Post Office yet. Their numbers and opening hours can be found at http://www.royalmail.com/find-a-postcode.

The time that it would take for you to get the service up and running depends on the specific service being installed and some factors. For TalkTalk TV, it depends on the type of installation that you have selected. The Speedy Install would have your service running within 10 days after your broadband and phone services have been installed. For the Engineer installation, it would depend on the date you scheduled your installation. This is also after the installation of your phone and broadband services.

You could get their broadband and phone services even if you don’t have an existing line. New lines can be installed with an installation fee of £50. If you have an old provider and you wish to bring your phone number with you when you move to TalkTalk, let them know so they could tell you if this would be possible and what you would need in order to make this happen. For new installations, the date that you’ll get your service would be determined by your chosen schedule on when the engineer would install the service. Those with existing lines could have their service activated within 15 days. TalkTalk has an 18 month contract for all the packages they offer.

TalkTalk Customer Helpline to Cancel Account 0345 172 0088

Call Talk Talk customer helpline 0345 172 0088 to cancel your contract. Allow 30 days notice for this. If you cancelled before your contract ends, early termination fee would be charged and the representatives at the Cancellation department would be able to explain more about it. Note that if you cancel your phone and broadband service, you Talk Talk TV would also be terminated as this is bundled with the services mentioned. However, if you have a mobile account and you cancelled your phone and broadband service, you may still opt to continue to use your mobile service as this is separate from the other services.

Cancel Your Mobile Service – Its the Same Number:

If you decide to cancel your mobile services as well, you may call the same TalkTalk number. If moving to another service provider and you wish to bring your number with you, they would provide you with the PAC or Porting Authorisation Code.

Your number would still be active until it has been successfully transferred. The code is only valid for 30 days. If you were not able to use it within that period, you need to call TalkTalk again to get another code. The time it would take for your number to be ported would depend on your new provider, although it typically takes within 48 hours after providing your PAC. In case you made an order and you wish to cancel it, you’ll have 20 days from the start of the service to have it cancelled to avoid being charged a termination fee. If you cancelled after 20 days, appropriate charges would be applied.

TalkTalk Help Number for Accessories Store 0844 371 1011

Dial TalkTalk helpline number 0844 371 1011 to connect with their accessories store and make your order or ask your questions. You may also send them an email at care@dslshop.co.uk. Visit their site https://accessories.talktalk.co.uk/product_list.aspx to browse their available accessories and purchase them online.

Talktalk Store
This is how a Talktalk store looks like from outside the UK

Major debit and credit cards are accepted including American Express, VISA, Maestro and MasterCard. Some of their available products are routers, powerline adapters, Ethernet cables, TV accessories, YouView TV box and wireless adapters.

TalkTalk Customer Service Number for Business Customers 0800 083 3003 Free Number

Business customers may call TalkTalk customer service number 0800 083 3003 free number for any questions or concerns related to their account or service. This page may also help as this contains common questions and concerns asked about TalkTalk for business and their answers or solutions.

TalkTalk Telephone Number for Moving Home 0345 172 0088

Call TalkTalk telephone number 0345 172 0088 if you’re moving home and you wish to take your service with you. Go to http://myaccountholding.talktalk.co.uk/ if you want to place your order for your move online. Let them know about it at least 14 days before your actual moving date. The move of your service would take usually within a couple of weeks, although some factors may affect it like the availability of the installers in your new place. You may also let them know in advance about your move as early as 3 months before the actual schedule. Prepare the following information when calling or making your move request:

  • Complete address of your new house
  • The date of your move
  • Your email address and alternative phone or mobile number
  • Plan or service you prefer to have in your new house
  • Socket type of the new place

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