HMV Phone Numbers

  • Company Name: HMV
  • Contact Number: 0333 323 4754
  • HQ Address: Mermaid House, Puddle Dock, London EC4V 3DB, UK
  • Opening Hours: Monday-Friday 9am-5pm
  • Website:
HMV Department Contact Number
HMV Customer Service 0333 323 4754
Reception 020 7432 2000
HMV Stores Across The United Kingdom
360 Oxford St, London 0207 514 3600
Albion St, Derby 0133 220 1902
Argyle St, Glasgow 0141 204 4787
Basildon 0126 827 1477
Bath 0122 546 6681
Blackpool 0125 329 1393
Bluewater Shopping Centre, Dartford 0132 262 4600
Bournemouth 0120 255 6297
Bournemouth – Castlepoint 0120 254 7696
Braehead, Renfrew 0141 885 9005
Brent Cross, London 0208 201 5430
Bridgend Designer Outlet 0165 676 9363
Brighton – Churchill Square 0127 374 9919
Brighton – Western Road 0127 374 7221
Bromley 0208 313 0727
Bullring, Birmingham 0121 654 9210
Chapelfield, Norwich 0160 367 7750
Chelmsford 0124 525 3440
City Centre, Oxford 0186 572 8190
Coney St, York 0190 464 0218
Covent Garden, London 0207 379 8935
Crawley 0129 352 3204
Cribbs Causeway, Bristol 0117 950 6581
Croydon – North End 0208 686 5557
Dongegall Arcade, Belfast 0289 023 8494
Dundee 0138 222 5383
Ealing 0208 566 2590
Edinburgh – The Gyle Centre 0131 317 4690
Enfield 0208 363 0184
Falkirk 0132 467 6990
Festival Place, Basingstoke 0125 633 8500
Fremlin Walk, Maidstone 0162 235 5140
Gatwick Airport 0129 356 8247
Gentlemans Walk, Norwich 0160 362 2329
Guildford 0148 356 5650
Hanley – Potteries Shopping Centre 0178 228 3232
Harlow 0127 963 0360
Harrogate 0142 353 4090
Headrow Centre, Leeds 0113 245 5548
Hertford St, Coventry 0247 622 9700
High St, Kings Lynn 0155 376 5900
High St, Lincoln 0152 253 9349
High St, Sheffield 0114 263 4275
High Wycombe 0149 488 8070
Ipswich 0147 321 3127
Kingsgate Centre, Huddersfield 0148 444 0820
Lakeside Shopping Centre Thurrock 0170 886 0110
Leadenhall Market, London 0207 626 3246
Liverpool – Bold Street 0151 706 9540
Liverpool One – South John Street 0151 706 7420
Market St, Manchester 0161 834 8550
Meadowhall Shopping Centre, Sheffield 0114 256 8138
Mercat Centre, Kirkaldy 0159 220 8470
Metro Centre, Gateshead 0191 460 3883
Moorgate, London 0207 012 0060
Newport, Gwent 0163 325 5924
Northbrook St, Newbury 0163 557 3630
Northumberland St, Newcastle 0191 230 0626
Oxford Circus 0207 631 3423
Pavilions, High St, Birmingham 0121 643 2177
Poole 0120 267 4812
Preston 0177 225 1145
Princesshay Shopping Centre Exeter 0139 245 7770
Putney 0208 780 2600
Queen St, Cardiff 0292 034 8808
Sauchiehall St, Glasgow 0141 332 6631
Scunthorpe 0172 474 7640
Speke 0151 494 4110
St Marys Sq, Swansea 0179 247 6345
Stafford 0178 528 3320
Staines 0178 449 5610
Stansted 0127 966 9030
Stockport 0161 480 0548
Stratford 0208 221 7990
Sunderland 0191 510 9307
Telford 0195 220 8780
Terminal 3Heathrow Airport 0208 897 6414
Thanet 0184 360 9790
The Broadway, Wimbledon 0208 947 6021
The Exchange, Ilford 0208 477 0262
The Mall, Cwmbran 0163 383 5250
Town Sq Shopping Centre, Oldham 0161 633 7332
Trinity Mall, Aberdeen 0122 459 3535
Trocadero Centre, Piccadilly 0207 439 0447
Tunbridge Wells 0189 254 9775
Uxbridge – Chimes Shopping Centre 0189 525 3580
Victoria Centre, Nottingham 0115 983 8190
Wakefield 0192 429 1281
Watford 0192 329 4190
Wheeler Gate, Nottingham 0115 947 6126
White Rose Centre, Leeds 0113 277 7558
Winchester 0196 283 5920
Woking 0148 322 8000
Wolverhampton 0190 242 9978

HMV Customer Service 0333 323 4754

Customers across the United Kingdom can dial HMV Customer Service 0333 323 4754, a dedicated helpline for assistance. This helpline is available between 9am to 5pm from Monday to Friday. HMV customers using hmvdigital, hmvtickets, and purehmv services can contact on this number for assistance. In addition, you can always walk in into the nearest HMV store. Locating the nearest store is simple. Visit store locator link and enter your postal code for the nearest store and directions to reach there.

HMV Retail Limited is UK’s oldest and largest entertainment retailing company. It began operations in 1921. It has over a hundred and twenty stores across the UK and operates from Mermaid House, Puddle Dock, London EC4V 3DB. In addition, it has eight stores in the UK branded as Fopp. Customers can order albums and download music from HMV portal or stores. However, new customers need to create an account on the portal. HMV offers login to existing customers and new registrations on the same page. Broad array of merchandise sold at HMV comprises audio CDs, DVDs, Blu-ray discs, books, video games, and a wide range of television, movie, and music products.

login or register HMV store

Some prominent services like HMV click and collect are very popular among the customers. It is online facility where the customer pays for the merchandise and collects the items from the nearest store. HMV sends email to the customer when the order is ready to collect. Then the customer requires picking up the order from the store after submitting a copy of the email and photo ID.

HMV Reception 020 7432 2000


Contacting HMV Reception 020 7432 2000 helpline is another way to reach the head office. Please ask for customer service and get your call transferred to the right department. In addition to dialling HMV customer service number, you can send email to [email protected] for any instance of assistance required. This page also has phone numbers of HMV stores across the United Kingdom.

HMV track my order option for the UK customers is helpful when the order does not arrive even after 14 days of shipment. Customers need to prepare a claim form for lost in post consignment and send it to [email protected] email address. However, HMV issues a refund on such lost shipments only after 14-days wait period. Any order above the value £10 ships free unless you want it expedited and select Royal Mail Tracked 24 option during the checkout by paying extra.

Returning unwanted merchandise is simple using HMV online returns facility. The customer can return unwanted goods by downloading and preparing the returns form and sending the items to HMV ecommerce ltd returns, Unit 3B, Merlin Park, Wood Lane, Erdington, Birmingham B24 9QJ. Please go through the terms and conditions and HMV returns policy before sending the items back.

HMV DIGITAL Contact Number: 03333 234 754


HMVDigital contact number- local rate, 03333 234 754 is the online music destination. It hosts over 30 million MP3 songs. Customers can download these tracks and albums from HMVDigital portal. This featured site has a help page for customers requiring the assistance. It has information about shopping, account, payments, and HMV Player. Customers can use the links on the page to download a player for the Windows or Mac PC. In addition, you can contact HMVDigital for any player related queries by sending email to [email protected].

This portal also hosts HMV special offers for customers. They can use the locker facility to control their account, payments, and downloads. However, you can download only digital media from this portal. HMV does not support shipment of music CDs or DVDs. You need to visit a physical store like HMV store on Oxford Street London for such merchandise. In addition to music, HMV offers a complete range of customised clothing, pop vinyl, doormats, mugs, glassware, gifts, and collectables. Customers can visit frequently asked questions page for finding quick answers for many of the common questions about deliveries, returns, and products.

PUREHMV Number- 03333 234 754


PureHMV number is the same as the main Pure customer service number: 03333 234 754 is a facility that offers to earn reward points on your physical or online purchases. These reward points are redeemable and offer extra mileage to customers. Information on how to avail this facility is available on PureHMV portal. Interested customers can visit the FAQ page or send email to [email protected] for assistance in case the FAQ page is unable to provide the answers. Customers can use the top right navigation panel on the website to login, new registration, or registration of PureHMV card online.

However, please remember that these points earned using the HMV reward card are entitled for cancellation in case you return the item. You need to carry your card or fob to the store for cancellation. Reward points earned online are automatically cancelled once the return process is complete. In addition, you can request a replacement card by contacting the above email address. Please include registered physical and email address, PureHMV card number, and address to send the card in your email for fastidious processing of the request.

HMV offers detailed information about how to earn and spend reward points. Spending reward points for priority access to in-store events, music downloads, competitions, or store discount is possible. In addition, you can earn reward points using the HMV’s collaboration with numerous partners and associates. Moreover, HMV offers exclusive deals for PureHMV cardholders. Using the card during online or physical purchases brings savings you deserve.

HMV Careers


Various career opportunities are available at HMV in stores and distribution as well as at the head office. Detailed information about these opportunities is available at HMV careers page. In addition, it has a Twitter page for providing the latest information about openings and opportunities at HMV. Interested individuals can follow @hmvjoinus on Twitter during the lookout for a job. It has over a thousand followers on Twitter who share a common platform together.

HMV and Social Media

HMV shares the social media on Twitter, Facebook, YouTube, Google+, and Instagram with the customers and music lovers. Follow @hmvtweets on Twitter for the latest updates, new releases and offers. HMV has over 124K followers on the Twitter. Similarly, PureHMV cardholders can follow @purehmv on Twitter for promotions and offers. HMV has over 8,000 followers on Instagram. In addition, HMV’s YouTube channel has interviews, live performances, and exclusive videos.


HMV contributes on Google+ and Facebook to continue the sharing. Announcement of recent events on Facebook like James Brown, the author of Street Cat Named Bob signing the copies in HMV Kingston store surely are opportunities for fans to meet these celebrities in person when they share social media with HMV.

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