NASDI: National Savings and Investments (NS&I) Contact Numbers

  • Company Name: National Savings and investments
  • Main Contact Number: 0871 789 3795
    Calls to 0871 numbers cost 13p per minute plus your phone company access charge.
  • HQ Address: NS&I, Glasgow, G58 1SB
  • Opening Hours: Monday to Sunday, 12am to 11.59pm
  • Website: www.nsandi.com
nsi

NASDI Direct contact number: 0871 789 3795
Calls to 0871 numbers cost 13p per minute plus your phone company access charge.
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Here are the main NS&I contact numbers as me (and my amazing team!)  found onile and dubble checked (not all of the numbers yet, but working on it):

Department Contact Number Opening Hours
Customer Service, Premium Bonds 0500 007 007 Monday to Sunday, 12am to 11.59pm
NS&I Product or Service Applications 0500 500 000 Monday to Sunday, 12am to 11.59pm
Calls from Outside the UK +44 1253 832 007 Monday to Sunday, 12am to 11.59pm
Minicom Service or Textphone Users 0800 056 0585 Monday to Sunday, 12am to 11.59pm
Complaints Resolution Team 0800 092 1286 Monday to Sunday, 12am to 11.59pm
Press Enquiries (Head of Media) 0207 932 6789 Monday to Sunday, 12am to 11.59pm
Press Enquiries (Corporate and Media Relations Manager) 0207 932 6633 Monday to Sunday, 12am to 11.59pm
Press Enquiries (Media Relations Manager) 0207 932 6799 Monday to Sunday, 12am to 11.59pm
Press Enquiries (Media and Internal Communications Assistant) 0207 932 6783 Monday to Sunday, 12am to 11.59pm
Press Enquiries (PR and Social Media Officer) 0207 932 6848 Monday to Sunday, 12am to 11.59pm

How Did we Fond the NS&I Contact Phone Numbers List?

In order to find the NS&I customer service telephone numbers, go to their website at http://www.nsandi.com/. At the upper part of the page, click on the ‘How can we help?’ link, then scroll down until you see the ‘Contact us’ option. Click on ‘Need to get in touch’ and it will take you to the web page where you can get the NS&I contact number helpline that you are looking for. On this page, you will also be able to find other ways that you can do to get in touch with the company.

ns conact us page
ns conact us page

NS&I Contact Phone Number 0500 007 007


Call NS&I customer service telephone number 0500 007 007 for any questions or concerns that you have with regard to the products or services offered by the company. This is also the phone number to dial if you would like to make an enquiry about the security of your account and Premium Bonds. Through this contact number, you can make a report if you think you have experienced fraud, if you have received fraudulent emails, ifsomeone has obtained your security information, or if you believe that someone else has gained access to your account. For suspicious emails that claim to be from NS&I, make sure to forward it to them right away at phishing@nsandi.com. If you are calling from outside the UK, the NS&I contact number helpline to call is +44 1253 832 007. For those who are using the Minicom service or textphone, dial 0800 056 0585 free number. You can also use the Text Relay Service by dialling 18001 from your textphone. You just need to enter the phone number that you would like to call and once your call is answered, a Text Relay operator will join in the call and communicate your written request to the NS&I customer service team.

Keep in mind that in order for you to manage your accounts or personal information with NS&I, you will need to be registered for the company’s online and telephone service. Remember to have your NS&I number and password to hand. The NS&I number is the unique identification that they have sent you when you registered for their online and telephone service. If you have opened an account online or by phone, then you are automatically registered. You will need your NS&I number as well as your password whenever you log in or call them. You will be able to find it on any letter that you have received from them since you have registered. Your NS&I number is 11 digits long, and begins with an 11, 21, 31 or 41. If you are not registered or do not have these information to hand, the NS&I customer service team may still be able to deal with your query after they have asked you a number of security questions.

NS&I is one of the biggest savings organisations in the UK with more than 20 million customers and over £100 billion investment. Their overall objective is to help reduce the cost to the taxpayers of government borrowing. They can offer a hundred percent security on every penny that customers invest, as they are backed by HM Treasury. Not like some other financial service groups, when customers invest in their savings and investments, they are lending to the government. In return, the government, pays interest, stock market link returns or prizes for premium bonds. NS&I sets their rates to balance the interests of three groups: their customers – providing them with a fair rate, taxpayers – with their remit to raise cost-effective finances for the government, and the larger financial services sector – supporting stability.

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Aside from calling the NS&I contact phone number, there are several other ways that you can do to get in touch with them. You can download and print their form, fill it out and return it to their address. They have various forms available depending on the type of your concern. For any general questions or comments that you have regarding NS&I, you can submit them by completing their email contact form and they will aim to respond to you within 24 hours. Please take note that for your security, you are advised to not use this form for any specific queries related to your own accounts or investments.

Alternatively, you can submit your enquiries by writing a letter to the following address:

NS&I Glasgow G58 1SB

The more information that you can provide when you write to the NS&I customer service team, the more efficiently they can deal with your request. Listed below are the important details you can give for a quicker response:

  • Your personal information: name, address, date of birth. If you have not told them about a home move or a change in your marital status or name, make sure to also include your former name and address.
  • Your reference number/s. Any or all of the following: NS&I number, customer or holder’s number, account number, Bond number, or Certificate number if available. You will be able to find these numbers on your certificates of investment, Bond records, or any other letters from NS&I.
  • Your account or investment details: type of investment, approximate start date, and amount if available.
  • Do not forget to put your signature on your letter. For security purposes, the company is not able to disclose or make changes to personal information without the signature of the account holder.

NS&I Product or Service Applications Customer Help Number 0500 500 000

To apply over the phone, contact NS&I customer service telephone number 0500 500 000. The company offers a range of products to cater to your needs. These products include premium bonds, direct saver, direct ISA, income bonds, children’s bonds and investment account. Go to this web page to know more about their products.

NS&I Complaints Resolution Team Customer Service Telephone Number 0800 092 1286 Free Number

In case you are not satisfied with the product or service you have been provided and you would like to make a complaint, the NS&I customer help number to call is 0800 092 1286 free number. Alternatively, you can submit your complaint by filling in their email contact form or by writing a letter to their main address.

If the NS&I customer service team is not able to resolve your complaint to your satisfaction, then you have the option to refer the issue to the Financial Ombudsman Service for further review, which is a free and independent service for disputes resolution. You may refer to their website for their contact information.

Alternatively, if you applied for an NS&I account or investment online, you can submit your complaint through the Online Dispute Resolution (ODR) platform. This platform was set up by the European Commission in order to help consumers to resolve disputes on goods and services purchased online from a company covered by the European Union. The ODR platform will redirect your complaint to the Financial Ombudsman Service in the United Kingdom, so you might prefer to get in touch with the Financial Ombudsman Service directly. You will find the ODR platform here. To use this, you will need to quote the company’s email address, which is NS&I.customer.feedback@nsandi.com.

NS&I Press Enquiries (Head of Media) Contact Number Helpline 0207 932 6789

For journalists who have enquiries, call NS&I contact phone number 0207 932 6789 to get in touch with the company’s head of media, Ilana Rapaport. To contact their corporate and media relations manager, Jonty Alone, dial 0207 932 6633. To speak to their media relations manager, Chris Dowsett, the NS&I contact number helpline is 0207 932 6799. If you would like to reach out to their media and internal communications assistant, Madalina Oros, call 0207 932 6783. To get a hold of their PR and social media officer, Payal Nair, the phone number to dial is 0207 932 6848.

Apart from giving the press office team a call through these NS&I contact phone numbers, you can also communicate with them online by sending an email to mediateam@nsandi.com or via Twitter at @nsandi. To contact them by post, write a letter to the following address:

1 Drummond Gate Pimlico London SW1V 2QX

Contact NS&I Through Social Media

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